Customer Service Representative - Enhancing E-Commerce Support & Customer Reengagement Arlington VA
Published on: Dec 10, 2025
Core Responsibilities Strengthening Customer Support, Case Management, and Reengagement Initiatives
Our client based in Arlington, Virginia is currently recruiting for 4 Customer Service Representatives to join their team on a contract basis.
Company Profile
- E-commerce organization
- Rapidly growing team
Customer Service Representative Role:
- Provide exceptional support via phone, email, and chat
- Play a vital role in reengaging past customers and nurturing existing customer relationships
- Blend traditional customer service with proactive outreach and special projects to boost product reintroduction and drive repeat business
Responsibilities:
- Customer Support & Case Management
- Process customer cases following company policies across various systems
- Handle incoming calls, troubleshoot and resolve customer issues
- Respond to customer emails and chats; schedule follow-up calls as required
- Ensure accurate maintenance of customer information and case details
- Document all customer interactions and follow-up activities
- Customer Reengagement Initiative
- Reconnect with dormant customers and introduce new/existing products
- Share product updates, promotions, and discount codes
- Assist in strategic outreach to drive repeat business
- Support additional customer service initiatives and special projects as assigned
Customer Service Representative Background Profile:
- High School Diploma required
- Minimum 2 years of customer service experience
- Data entry skills with high accuracy
- Excellent phone etiquette and communication abilities
- Strong multitasking, organizational, and problem-solving skills
- Preferred Experience
- Retail experience, particularly in e-commerce or online retail
- Comfortable working in fast-paced, team-oriented environments
- Positive attitude, high energy, and a passion for engaging customers
Features and Benefits while On Contract:
- Comprehensive benefits package available - visit our website for details under the Candidate "Benefits" tab
Client's Features and Benefits:
- Medical, Dental, Vision coverage
- 401K with a 4% match
- Generous 4 weeks of PTO
