577Results for "Customer Support"

Getting Started as a Customer Support Specialist

Learning Path

Customer Service Foundations

By: Jeff Toister and Madecraft

Course

Essential New Skills in Customer Support

Learning Path

Customer Service Leadership

By: Brad Cleveland

Course

The 10 Pillars of Customer Experience

By: Brad Cleveland

Course

Championing the Customer in Everything You Do

By: Brad Cleveland

Course

Customer Experience: Service Blueprinting

By: Jeannie Walters

Course

Calming down angry and upset customers

From: Customer Service: Problem-Solving and Troubleshooting

Video

SAP Business One: Sales and Customer Service

By: Steven Lipton

Course

Six Techniques to Build Rapport with Customers Virtually

By: Madecraft and Sana Farooq

Course

Customer Service: How to Deliver Support Across Languages

By: Myra Golden

Course

Customer Success Foundations

By: Robbie Kellman Baxter

Course

IT Service Desk: Service Management

By: HDI and Fancy Mills-Knebel

Course

AI agents in customer support

From: The AI Agent Landscape: Use Cases, Risks, and Impact

Video

Tips for Managing Stress While Working with Upset Customers

By: Yoram Baltinester and Madecraft

Course

Retail Customer Service

By: David Brownlee

Course

ROI on AI customer support automation

From: AI Pricing and ROI: A Technical Breakdown

Video

Improving customer support efficiency

From: Sales Strategy: Using AI and Automation to Sell More

Video

Customer Experience Strategy: Build a Customer-Centric Culture

By: Sam Stern

Course

Customer Service and Support During Economic Downturns

By: David Brownlee

Course

Use empathy to your advantage in customer support

From: Empathy for Customer Service Professionals

Video

Delivering Exceptional Live Chat Support: Drive Results and Loyalty

By: Myra Golden

Course

Automated customer support in NTN: chatbots for subscriber services

From: Generative AI in Satellite and NTN: Connecting the Unconnected

Video

Customer Experience: Creating Customer Personas

By: Myra Golden

Course

Provide documentation that is useful for future IT support interactions with end customers

From: Getting Started in IT Support: Core Skills and Career Pathways by Pearson

Video

Customer Experience Leadership

By: Brad Cleveland

Course

Build a support system

From: Surviving Burnout in Customer Service

Video

Technical skills for user support

From: IT Help Desk for Beginners

Video

Use AI to support your customer service efforts

From: Balancing AI and the Human Touch in Customer Service

Video

Building an AI customer support agent

From: Vibe Code Your First AI App with Lovable and n8n (No Code Required)

Video

GPT’s impact on customer support and professional settings

From: Build Your AI Awareness Skills: GenAI Tips for Nontechnical Users

Video

Customer Service in the Field

By: Noah Fleming

Course

Creating a Culture of Service

By: Lisa Earle McLeod and Elizabeth Lotardo

Course

Leverage ChatGPT, Copilot, and Claude for chatbots in customer support and sales

From: Generative AI for Marketing Professionals

Video

Design levels of autonomy for customer support

From: Agentic AI: Build Your First Agentic AI System

Video

Define the different voices of your customer

From: Customer Service: How to Adapt to Changing Customer Needs

Video

Key elements of effective customer service in IT

From: IT Service Desk: Customer Service Fundamentals with AI

Video

What makes service desk customer service unique?

From: IT Service Desk: Customer Service Fundamentals

Video

Using a custom model

From: Applied AI: Getting Started with Hugging Face Transformers

Video

The importance of self-service in modern customer support

From: AI Solutions and Techniques for Help Desk Operations

Video

Start planning for your AI customer support agent

From: Agentic AI: Build Your First Agentic AI System

Video

Solution: Analyzing customer support interactions

From: SQL Essential Training

Video

Communication essentials in IT support

From: IT Service Desk: Customer Service Fundamentals with AI

Video

Service Metrics for Customer Service

By: Brad Cleveland

Course

Identifying your customers

From: The Five Most Important Questions You Will Ever Ask About Your Organization (Blinkist Summary)

Video

Explore a Career as a Customer Service Representative

Learning Path

Using decision matrix to make calculated decisions

From: Professional Scrum Product Owner™ I (PSPO I) Cert Prep

Video

How to position yourself with the customer

From: Sales Coaching

Video

Position patterns

From: Advanced C#: Language Features

Video

Feel confident as you support customers across languages

From: Customer Service: How to Deliver Support Across Languages

Video