New skills can lead to new opportunities. According to a recent LinkedIn study, about 25% of LinkedIn members changed jobs from 2015 to 2021 within the same occupation. And by 2025, LinkedIn expects a 40% change. Learn the most up-to-date customer support skills based on LinkedIn data.
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Identify skills needed as a customer support professional.
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Define knowledge management.
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Explain how to handle abusive customers.
Courses
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1
Empathy for Customer Service Professionals19mEmpathy for Customer Service Professionals
By: Myra Golden
Discover how to use empathy to help facilitate positive and memorable customer interactions that leave customers feeling heard, understood, and supported.
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2
Customer Service: Knowledge Management54mCustomer Service: Knowledge Management
By: David Kay
Deliver better customer experiences by learning how to keep your organization’s knowledge base up to date with easy-to-find, useful information.
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3
Providing Legendary Customer Service1h 14mProviding Legendary Customer Service
By: Elaine Harris
Listen in to learn how customer service is a core part of any business and how you and your team can serve your customers effectively.
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4
Customer Service: Handling Abusive Customers40mCustomer Service: Handling Abusive Customers
By: David Brownlee
Learn strategies and techniques for handling abusive customers. Discover how to diffuse and refocus negative customer service interactions.
Instructors
Myra Golden
I design how AI and people communicate with customers—so conversations stay calm, controlled, and resolved. Creator of the 3R Operating System™. Trusted by 2M+ professionals.
David Kay
Elaine Harris
Innovating Learning @ Strategic & Positive | Author & Online Course Creator
Madecraft
David Brownlee
2X #1 Best-Selling Author, Fortune 500 Speaker, LinkedIn Learning Instructor - 1.5M+ Students, Peak Performance & Executive Coach and Corporate Trainer - Helping athletes, entertainers, executives & their teams to win.