Discover the skills required to become a customer support specialist and deliver outstanding customer service, including building rapport and communicating effectively with customers, providing the right assistance at the right times, de-escalating intense situations, and creating customer value.
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Discover the fundamentals of outstanding customer service.
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Learn to communicate with customers through any medium.
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Practice your problem-solving skills.
Courses
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1
Customer Service Foundations1h 11mCustomer Service Foundations
By: Jeff Toister
Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.
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2
Customer Service: Serving Customers Through Chat and Text38mCustomer Service: Serving Customers Through Chat and Text
By: Leslie O'Flahavan
Provide top-notch customer service in the channels people love to use. Develop your chat and text writing skills to handle live, rapid-fire conversations.
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3
Talking to Customers32mTalking to Customers
By: Noah Fleming
Customer service reps must know how to actually talk with customers. This course covers tone, brevity, asking questions, and more.
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4
Creating Positive Conversations with Challenging Customers30mCreating Positive Conversations with Challenging Customers
By: Myra Golden
Learn how to put a positive slant on a negative situation, and leave your customers feeling heard and valued.
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5
Listening to Customers27mListening to Customers
By: Noah Fleming
Learn techniques and strategies that can help you bolster your critical listening skills—and, in turn, provide exceptional customer service.
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6
Building Rapport with Customers25mBuilding Rapport with Customers
By: Myra Golden
In this course, learn how to effectively build rapport with your customers across channels and in all industry types.
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7
Customer Service: Handling Abusive Customers40mCustomer Service: Handling Abusive Customers
By: David Brownlee
Learn strategies and techniques for handling abusive customers. Discover how to diffuse and refocus negative customer service interactions.
Instructors
Jeff Toister
I help leaders build service cultures.
Madecraft
Leslie O'Flahavan
Noah Fleming
📈 $5B+ Client Results | 30-45% Growth in 12 Months 🎯 Creator of The 1-Day Sales Process 💬 B2B: Helping Companies Win in The AI Era 📘 Author of 4 Books | DM “EVERGREEN” If you want to grow.
Myra Golden
I design how AI and people communicate with customers—so conversations stay calm, controlled, and resolved. Creator of the 3R Operating System™. Trusted by 2M+ professionals.
David Brownlee
2X #1 Best-Selling Author, Fortune 500 Speaker, LinkedIn Learning Instructor - 1.5M+ Students, Peak Performance & Executive Coach and Corporate Trainer - Helping athletes, entertainers, executives & their teams to win.