From the course: Sales Strategy: Using AI and Automation to Sell More
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Improving customer support efficiency
From the course: Sales Strategy: Using AI and Automation to Sell More
Improving customer support efficiency
- Once we've won a client over and collected our commission, our work is still not done. We need to do everything we can to retain our customers. And something existing customers care about the most is receiving good customer support when they need it most. It could be a simple question about their new solution. And it could be a serious issue that needs resolving immediately. And it could be anything in between. But we are busy. We are focusing on growing our customer base, so we can't spend all day picking up every request on the off chance it's something serious. So, let's turn to AI to help carry some of that heavy workload. As we found with a lot of these AI systems, the advantages to be taken are mostly around the time saving and efficiency areas. These tools are great for taking repetitive or simple tasks off our plate and getting them sorted with little or no human intervention. So in the customer service…
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