Customer Service in the Field
With Noah Fleming
Liked by 152 users
Duration: 40m
Skill level: Beginner
Released: 6/7/2024
Course details
In-person interactions make or break relationships, presenting immense opportunities to drive loyalty and value. In this course, customer service leader Noah Fleming guides you through several vital ways to upskill as a customer service professional. Learn how to deliver positive impressions, foster genuine connections, and elevate visit preparedness. Focus on communicating clearly. Plus, find out the best ways to underpromise and overdeliver, proactively cross-sell, and more. Whether you’re tasked with supporting long-term clients or tackling fire-drill situations, this course helps frontline service teams use in-person moments effectively to deepen bonds that compel customers to buy more and even become brand advocates.
Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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Nimesh Herath
Nimesh Herath
Bartender | WSET Level 01 – Spirits | Luxury Hospitality, Signature Cocktails & Service Excellence
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Contents
What’s included
- Test your knowledge 3 quizzes
- Learn on the go Access on tablet and phone
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