Explore a career as a customer service representative. In this learning path, you will learn critical skills for succeeding as a customer service representative, including building rapport with customers, managing relationships, handling angry customers, and providing great customer service in person and over the phone.
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Build rapport and manage relationships with customers.
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De-escalate conversations with angry customers.
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Identify different customer needs.
Courses
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1
Customer Service Foundations1h 11mCustomer Service Foundations
By: Jeff Toister
Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.
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2
Developing a Service Mindset41mDeveloping a Service Mindset
By: Lisa Earle McLeod
Keep your customers top of mind—even if you're not in a customer-facing role. Learn how to cultivate a service mindset and connect the dots between your job and customer impact.
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3
Building Rapport with Customers25mBuilding Rapport with Customers
By: Myra Golden
In this course, learn how to effectively build rapport with your customers across channels and in all industry types.
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4
De-Escalating Conversations for Customer Service49mDe-Escalating Conversations for Customer Service
By: Myra Golden
Successfully defuse intense situations with angry customers. Learn practical approaches for managing a customer's frustration, as well as your own.
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5
Phone-Based Customer Service48mPhone-Based Customer Service
By: Jeff Toister
Learn how to identify and address the unique challenges posed by serving customers over the phone.
Instructors
Jeff Toister
I help leaders build service cultures.
Madecraft
Lisa Earle McLeod
Best Selling Author, Selling with Noble Purpose | HBR Contributor | Executive Coach | Keynote Speaker | 4X Top Global Sales Expert
Elizabeth Lotardo
Author of Leading Yourself. LinkedIn Learning Instructor. Harvard Business Review Contributor. Consultant.
Myra Golden
I design how AI and people communicate with customers—so conversations stay calm, controlled, and resolved. Creator of the 3R Operating System™. Trusted by 2M+ professionals.