Dropbox Sign and eID

Updated Aug 12, 2026

In this article

Dropbox Sign eID is available on the Dropbox Sign API Premium plan as an add-on purchase. Contact your account manager or Dropbox Sign Support to purchase the eID add-on.

Dropbox Sign supports eID (electronic identification) through the web (sign.dropbox.com) and Sign API. We connect with trusted Qualified Trusted Service Providers (QTSP) to provide both Advanced and Qualified Electronic Signatures, compliant with the eIDAS regulation.

eID helps identify the signer of a document sent via Dropbox Sign. Additionally, eID strengthens legal validity and compliance and helps meet or exceed regional legal and regulatory requirements for validity and enforceability.

Note: If you already have Qualified Electronic Signatures (QES) enabled, your electronic signature workflow will remain the same.

Features

  • Identity verification: eID enables the verification of a signer's identity by relying on digital certificates issued by recognized Qualified Trust Service Providers.
  • Strong legal validity and compliance: Helps meet or exceed regional legal and regulatory requirements for validity and enforceability.
  • Risk reduction: Provides strong protection against tampering or forgery, thus maintaining the integrity of electronically signed documents.
  • Global accessibility: Enables businesses from different parts of the world to engage in secure, cross-border transactions.

Supported eID and digital signatures

Dropbox Sign currently supports the following eID and types of digital signatures. For more information, contact your account manager or Dropbox Sign Support.

eID providerCountryType of digital signature
Belgian eIDBelgiumQES (Qualified Electronic Signature)
EvroTrustIdentity documents accepted from the following countries: AL, AD, AM, AU, AT, AZ, BY, BE, BA, BG, CA, HR, CY, CZ, DK, EE, FI, FR, GE, DE, GR, HU, IS, IE, IT, IL, KZ, KE, XK, LV, LI, LT, LU, MT, MD, MC, ME, NL, NZ, NO, MK, PL, PT, RO, RU, SM, RS, SK, SI, ES, SE, CH, TW, TR, UA, GB, US, VA, AXQES (Qualified Electronic Signature)
  • Evrotrust uses AI-powered identity verification. Customers will scan an ID document and upon recognition, the ID is automatically checked. A machine-learning biometrical liveliness analysis (Automated AI) of the face is made against the document data. EvroTrust is PSD2/KYC/AML compliant. Learn more about how this works.
Danish Mit-IDDenmarkAES (Advanced Electronic Signature) through InfoCert
Finnish eIDFinlandQES (Qualified Electronic Signature)
itsme
Identity documents accepted from the following countries: BE, LU, NLQES (Qualified Electronic Signature)
Norwegian BankIDNorwayAES (Advanced Electronic Signature based on a qualified certificate)
SPIDItalyQES (Qualified Electronic Signature)
Swedish BankIDSwedenAES (Advanced Electronic Signature) through InfoCert
SwisscomSwitzerlandAES (Advanced Electronic Signature)
  • Swisscom is considered QES (Qualified electronic signature) according to ZertES

Note: Unless stated otherwise, the types of signatures mentioned above only comply with the requirements for AES and QES under the eIDAS Regulation.

How can I enable eID in my signature request workflow?

If you're on the Dropbox Sign API Premium plan and have purchased the eID add-on, you can enable eID from the admin console. 
 
To enable eID:
  1. Log in to app.sign.dropbox.com with your admin credentials.
  2. Hover over your initials in the top-right corner.
  3. Click Admin console.
  4. Click Settings.
  5. Click Signature requests.
  6. Toggle the Enable eID to On.
For team admins, learn more about managing the use of eID requests for your team below.

How do I create an eID request?

You can create an eID request when preparing a document for signing on sign.dropbox.com or through the Dropbox Sign API.

Dropbox Sign API

To create an eID signature request via the Dropbox Sign API:
  1. Create and send a new a Signature Request with the Dropbox Sign API.
  2. Send “is_eid” with a value of “true”.
For additional information, reference the Dropbox Sign API documentation for sending signature requests.

 

eID and Dropbox Sign for web

Note: Customers on the Premium API plan can purchase the eID add-on via sign.dropbox.com. Contact your account manager or Dropbox Sign Support to learn more.

 

To create an eID signature request via sign.dropbox.com:

  1. Log in to app.sign.dropbox.com.
  2. Click Sign documents in the left sidebar.
  3. Choose either Upload or Add template.
  4. Click Next.
  5. Enter the name(s) and email address(es) of who needs to sign.
  6. Toggle the Enable eID to On.
    • Note: If the option isn’t available, check with your admin to be sure the  eID add-on is purchased and enabled.
  7. Click Enable.
  8. Click Next.
  9. Drag the Signature component onto the document where you’d like to add a signature.
  10. Click Next.
  11. Review your request and add any optional information for the recipient.
  12. Click Send for signature.

Notes:

  • Signature requests requiring eID can be sent to only one signer at a time. They can’t be used in bulk send requests. 
  • You’re responsible for ensuring the signer selects the correct eID provider and identity verification method. 
  • If you're running into issues enabling eID, contact your account manager or Dropbox Sign Support to learn more.

How can I sign a document with eID?

When receiving a document via Dropbox Sign requiring signing with eID, you’ll need to verify your identity to finish signing the document.
To verify your identity and finish signing a Dropbox Sign document:
 
  1. Open the document sent to your email for signature.
  2. When you're ready to add your signature, click Review & sign.
  3. Click Get Started in the new document window.
  4. Select Click to sign and add your signature.
    • Note: If other actions are required (for example, initials or completing a checkbox), you'll be prompted with the appropriate action in another box.
  5. Click Continue.
  6. Click Continue in the review pop-up.
  7. Select your country and method of eID.
  8. You will be redirected to the eID provider’s website to continue through the identity verification workflow.

Note: Some identity verification methods will include a personal certificate issued via InfoCert, a QTSP in the EU.

Once you've completed all the necessary steps for identity verification, you'll be redirected to your document on Dropbox Sign.
 

Managing your team’s eID quota

To view and manage your eID quota:
  1. Log in to app.sign.dropbox.com.
  2. Click your initials in the top-right corner.
  3. Click Settings.
  4. Click Billing.
  5. Navigate to Add-Ons to view and manage your eID quota.

To temporarily turn off the eID option so your team members can’t use it (such as when you’re approaching your quota):
  1. Log in to app.sign.dropbox.com.
  2. Click your initials in the top-right corner.
  3. Click Admin console.
  4. Click Settings.
  5. Click Signature requests.
  6. Navigate to Signature request options.
  7. Toggle eID to Off.

Note: We recommend you let your team members know when you toggle this off or on.

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