✈️ Heathrow Airport, serving 83 million passengers annually, aimed to make flying seamless with personalized service from booking to landing. How? With Agentforce and Data Cloud! 🚀 ✈️ The Challenge: Fragmented data made it hard to understand and anticipate passenger needs. 🌟 How Agentforce and Data Cloud Help: ✅ Unified Customer View: Data Cloud’s Zero Copy integrations unified data from Databricks, Microsoft Azure, and Smart IVR, creating a 360-degree view of passengers. ✅ Operational Efficiency: Agentforce powers FAQs and in-terminal wayfinding apps, offering real-time maps, flight statuses, and quick answers to passengers' questions. ✅ AI-Powered Support: Unified data from Data Cloud helps Agentforce to automate inquiries, analyze requests, and provide accurate case summaries for faster, tailored support. 🌟 The Results: Increased customer satisfaction with faster issue resolution, automated tasks, and reduced wait times. Plus, Marketing Cloud’s personalized communications achieve a 49% open rate—well above the industry standard of 37%. 🎉 Read the full story - https://sforce.co/3SeAxDt #salesforce #innovation
Salesforce Data Cloud
Software Development
Data Cloud goes beyond data integration; it unifies entire organizations around the customer.
About us
Data Cloud puts all of your data to work for your customers. It is deeply embedded in the Agentforce Action Platform, which means any external data lake or warehouse can now drive actions and workflows inside of your CRM. Data Cloud is about more than just bringing data together. It’s about bringing entire organizations together around the customer to improve experiences and drive growth.
- Website
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https://www.salesforce.com/data
External link for Salesforce Data Cloud
- Industry
- Software Development
- Company size
- 10,001+ employees
Updates
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🤷♂️ Let’s face it: Data silos are everywhere, and they’re here to stay. But when your data is locked away across silos, it can’t power AI, analytics, and automation. The key to unlocking trapped data is: Zero Copy. Dive into this issue to: ➡️ See how Zero Copy unifies all your enterprise customer data for a 360-view of your customers. ➡️ Discover how it maximizes your data investments with Snowflake, Databricks, AWS, and Google BigQuery. ➡️ Get your burning Zero Copy questions answered in our LinkedIn Live Q&A. ➡️ Stay on top of all the latest Salesforce data events and resources. Subscribe now for monthly insights on building AI solutions with unified, trusted data. 🚀
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✨ Unlock Trapped Data in Silos✨ Trapped data scattered across silos makes it hard to get a unified view and act in real time. But what if you could unify your data into a single, powerful view without duplication? Enter Data Cloud with its revolutionary Zero Copy integrations! 🚀 What’s Zero Copy? ⭐ It’s a game-changing approach that eliminates data duplication and delays. This means you can power real-time customer profiles, automate actions, personalize experiences, and make smarter decisions at scale—all without moving data around. Learn more about how it works with our top partners: Data Cloud for Snowflake: https://sforce.co/3YguPoh Data Cloud for Databricks: https://sforce.co/4lNmoKY Data Cloud for BigQuery: https://sforce.co/3RCUxzv Data Cloud for AWS: https://sforce.co/4irFu6x Partner Network gives you the flexibility to access data between platforms and build AI-powered solutions. Let’s make your data work harder, together! #Salesforce #Innovation
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🚀 New Demo Alert: Boost Your Sales with Agentforce 👀 See how the Salesforce platform helps you build your own Agentforce using unified profiles in Data Cloud for smarter sales experiences. Learn how you can: 🔹 Maximize Your Pipeline: Use Agentforce SDR to personalize outreach, answer questions, and schedule meetings, helping you close more deals. 🔹 Find Your Best Customers: Identify high-value prospects with Prospecting Center. Combine CRM data, web engagement, marketing campaigns, and more to create the best sales strategy. 🔹 Make Smart Recommendations: Use Next Best Action to offer instant, intelligent suggestions based on real-time customer insights like history, product usage, and behavior. 🔹 Improve Your Skills: Prepare for any customer interaction with realistic role-play scenarios using AgentForce Sales Coach. Ready to transform your sales and become an agent-first enterprise? #Salesforce #Innovation
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🤖Welcome to the agent-driven future–where Administrators now oversee both employees and digital agents. The challenge? Keeping secure and well-governed at scale. 💥Join us for another insightful LinkedIn Live session: Govern Data and Metadata at Scale with Data Cloud. 📊This session will equip you with the information you need to ensure your unified data remains consistent and well-governed at scale, across ALL the places it's used—whether for agents, analytics, segmentation, or beyond. Learn how to: 🔷Automate the tagging and classification of all your data to drive policy based governance 🔷Easily create and enforce consistent policies to enhance data access control 🔷Prevent vulnerabilities and protect sensitive information to ensure data security 👇RSVP and join us live for this informative session: https://lnkd.in/e8GHxGK6 #Salesforce #Innovation
Govern Data and Metadata at Scale with Data Cloud
www.linkedin.com
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💫 Thank you, incredible customers and partners! Your unwavering trust and support have been the driving force behind our record-breaking growth, and we are truly humbled and grateful. We invite you to explore the latest updates on our new web page and discover how we're empowering your data to work smarter, no matter where it lives. Dive in: https://lnkd.in/eZmP_AMk #Salesforce #Innovation
EVP & GM, Unified Data Services (Data Cloud) and Einstein at Salesforce | High Growth Product Leader | Track Record of Building Cloud, Data & AI Product Businesses |
Record-breaking growth is a testament to the power of innovation and product-market-fit, and I'm thrilled to share a significant milestone: Data Cloud + AI reached ~$900 million in Annual Recurring Revenue (ARR) in FY25. In addition to the ARR growth, we are seeing outsized growth in usage & consumption, which underscores Data Cloud's crucial role as the intelligent activation layer, helping businesses harness the full potential of their data. At its core, Data Cloud is deeply integrated into the Salesforce platform, and bridges the gap between disparate data sources, harmonizing and unifying structured and unstructured data, delivering insights and predictions for actions. Harmonized & unified data across the entire enterprise is the bedrock for successful AI initiatives, ensuring that business applications, AI and agents have the comprehensive context they need to perform effectively. Brands like Fisher & Paykel are already seeing the benefits. As Rudi Khoury, Chief Digital Officer at Fisher & Paykel, shared, "Data Cloud has been instrumental in allowing us to unlock trapped customer data and deliver a true Customer360-view. We now have ample visibility into customers' interaction histories, allowing our reps to build better relationships, solve more customer problems, and deliver top-notch customer care and brand loyalty." We continue to innovate with newer capabilities like data governance, enhanced bi-directional Zero Copy capabilities, real-time data actions, a growing library of connectors, etc. Our partnerships with Amazon, Snowflake, Databricks, Google, and many more, help customers take advantage of their existing data investments - and power activation. Proud of the momentum we've built, enabling businesses like Equinix, Insulet, Maserati, Wyndham Hotels & Resorts, and CaixaBank to fully leverage their data investments. 🙏 Looking forward to continued growth and innovation as we unlock customer value through Data & AI! 💡 Learn more about how Data Cloud is powering the future of AI and driving business value: https://lnkd.in/g8mdxShp Key Highlights: 🥇 Industry Recognition: - Leader in the Gartner Magic Quadrant for Customer Data Platforms for the second year in a row - Recognized as a Leader in both the IDC MarketScape reports for B2B and B2C-focused Customer Data Platforms 📈 Usage Growth: - 23 Quadrillion Rows Processed - 50 trillion brought in through ingestion or Zero-Copy. 65% of this data came from external systems 👫 Community Momentum: - Over 1.4 million Data Cloud trails completed by our community
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🎉NEW Enhancements: Simplify Multi-Region Data Management with Data Cloud and Amazon Redshift Maintaining the security of customer data is a top priority for AWS and Salesforce. That’s why we’re thrilled to announce that Data Cloud users can now connect to AWS Redshift across different regions. Many businesses use Private Connect for Data Cloud to keep their data secure. However, managing complex IT setups across multiple regions can be a challenge. Now, you can set up seamless data flows without the hassle of consolidating infrastructure. We’ve teamed up with AWS to create a detailed blog that guides you through configuring Private Connect for Data Cloud with Redshift. Whether you’re just getting started or exploring advanced failover strategies, we’ve got you covered! 👉 Check it out: https://lnkd.in/e9wWnYNM #Salesforce #AWS
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🚀 Discover 36 Ways to Level Up Your Business with Data Cloud 🚀 🔍 Looking to harness the power of Data Cloud in your industry? Dive into our library of 36 real-world applications of Data Cloud that can revolutionize your business. Whether you're in retail, healthcare, or any other sector, discover how Data Cloud can drive growth, enhance efficiency, and seamlessly integrate with your existing data lakes and Salesforce apps. Here’s a sneak peek of what you’ll find: 🛍️ Retail: Reduce cost per acquisition with dynamic, real-time customer segments. 🏢 Manufacturing: Optimize pricing strategies with deep insights into product performance. 💡 Energy & Utilities: Unify customer data across departments for a cohesive view. 🚘 Automotive: Enhance customer service with AI-driven, personalized interactions. 💰 Financial Services: Streamline operations with a unified view of policy and claims data. 🍎 Consumer Goods: Boost revenue by analyzing product sales and trends. 🏥 Healthcare: Accelerate prior authorizations to enhance patient satisfaction and outcomes. 💫 Ready to unlock the full potential of Data Cloud? Explore the use case library today: https://sforce.co/3GadoiX #Salesforce #Innovation
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🚀 Unified data gives AI the context needed to make smart, autonomous decisions and successfully work alongside your human workforce. But unifying data is just the beginning. The real success — and challenge — is governing that data, whether structured or unstructured, and ensuring it is delivered reliably and securely to humans and agents — at scale. ⚡ Take charge of how, when, and where your data is used with Data Cloud Governance. With AI tagging and classification to organize your data and Policy-based Governance to manage access and scale consistent policies across all Data Cloud areas, you remain in control with the trust you need to thrive. 💡 Learn more: https://lnkd.in/eCpHtFYX #Salesforce #Innovation
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🚨 Got Questions About How to Govern Your Data at Scale? Let’s Tackle Them — LIVE. 🌟 Don't miss our upcoming LinkedIn Live session: Govern Your Data and Metadata at Scale with Data Cloud Governance, and get answers to your most pressing governance questions in real time. ⚡ We’ll break down how Data Cloud Governance empowers admins to govern, secure and ensure data compliance at scale. You’ll also learn how to: 🔷Automate the tagging and classification of all your data to drive policy based governance 🔷Easily create and enforce consistent policies to enhance data access control 🔷Prevent vulnerabilities and protect sensitive information to ensure data security 📣 Drop your questions in the comments and we’ll answer as many as we can during the session. RSVP Now: https://lnkd.in/gwzvGUta #Salesforce #Innovation
🤖Welcome to the agent-driven future–where Administrators now oversee both employees and digital agents. The challenge? Keeping secure and well-governed at scale. 💥Join us for another insightful LinkedIn Live session: Govern Data and Metadata at Scale with Data Cloud. 📊This session will equip you with the information you need to ensure your unified data remains consistent and well-governed at scale, across ALL the places it's used—whether for agents, analytics, segmentation, or beyond. Learn how to: 🔷Automate the tagging and classification of all your data to drive policy based governance 🔷Easily create and enforce consistent policies to enhance data access control 🔷Prevent vulnerabilities and protect sensitive information to ensure data security 👇RSVP and join us live for this informative session: https://lnkd.in/e8GHxGK6 #Salesforce #Innovation
Govern Data and Metadata at Scale with Data Cloud
www.linkedin.com