Tips for Employee-Driven Daily Problem Solving

As part of my first software engineering job, which was at a manufacturing firm, my manager granted me freedom to choose what I wanted to work on. Little I knew that that meant independently identifying business needs and then crafting solutions. As a novice in the software engineering realm, I lacked the guidance and mentorship typically offered to newcomers. Instead, I was thrust into a role where I was expected to create my own work. In general, those skills are characteristic of mid to senior level engineers. I spent the following months observing mechanical engineers and technicians. I meticulously observed their routines, pinpointed their pain points, and identified the repetitive tasks that were consuming their time. Six months into the role and I prototyped a computer vision solution that automated visual inspection of freshly assembled medical devices. I wrote it fully in C++ using the OpenCV library, with unit tests and proper documentation. My prototype quickly garnered attention and piqued interest, evolving into a full-scale solution that significantly reduced the manual labor required, saving us tens of hours each week. This experience taught me valuable lessons about embarking on new projects and joining teams: 1️⃣ Observe and Inquire: Start by closely observing and asking questions. Take diligent notes as you go along. 2️⃣ Identify Pain Points: Understand where the team is struggling the most, and recognize the areas in need of improvement. 3️⃣ Propose Well-Considered Solutions: Suggest solutions with well-thought alternatives. Be prepared to present your ideas effectively. 4️⃣ Execute and Deliver: Put your plans into action, and ensure your implementation aligns with the team's needs. Following these steps will allow you to become an organizational asset and propel your growth. This journey not only honed my technical skills but also imparted crucial insights into the dynamics of software engineering and problem-solving in a real-world context.

How many times have you walked out of a strategic planning retreat with glossy slide decks, beautiful diagrams, and a poster on the wall, only to find a year later that none of them changed how your company works? I have asked myself that question. The hard truth is that the gap is not in the vision or the strategy itself. The gap is in the daily behaviors that either pull strategy off the wall or let it gather dust. I have created my daily checklist to fill the behaviour gaps and keep myself and team accountable. 1/ Review Critical Objectives First → Skim the key KPIs or OKRs every morning. → Ask, “Are there any imminent red flags or at-risk objectives?” → Flag them for discussion but resist fixing them yourself. 2/ Avoid “Rescuing” Behavior → When someone asks you to solve a problem they own, respond, “What is your plan to address this?” → Offer guidance only if they are genuinely stuck. → Do not take over the task. 3/ Foster Transparency Early → Encourage team members to surface challenges in daily stand-ups or quick syncs. → Begin with, “What risks do we see today?” → Prevent hidden issues from escalating. 4/ Offer Support, Not Orders → In one-on-ones or micro-huddles ask, “What do you need from me or others?” → Provide resources or coaching as needed. → Maintain each person’s ownership of the outcome. 5/ Recognize Small Wins and Efforts → When you see progress or a creative solution, acknowledge it immediately. → Reinforce that accountability also means noting successes, not only misses. 6/ Appeal to Higher Motivations → Remind the team why their work matters. → “This project aligns with our goal to become the Y Combinator of Fintech.” → “You are building skills toward a leadership path.” 7/ Stay Consistent with Consequences → If commitments are missed, remain calm but firm. → “We agreed you would have a plan by today. Let us discuss where you are.” → Document repeated misses to ensure real accountability rather than threats. 8/ Communicate Accountability Publicly → In team chats or shared documents label tasks clearly with owners. → Encourage transparent status updates. → Reduce the need for the you to chase progress. 9/ Check Personal Actions Against the Strategy → At the end of each day ask, “Did I defer any tough decisions out of fear or comfort?” → “Have I stepped in and rescued someone who should own their own problem?” → Correct the course early if patterns recur. 10/ Create a Culture of Asking “Why?” → When tasks arise, examine how they tie back to strategic goals. → If alignment is unclear, pivot or say “no” to avoid scattered effort. I keep this list pinned near my table -- and the more times I follow it -- the more our strategy is actually alive. 💡 I am curious to hear how you keep strategy in motion? Share your daily ritual or best tip below. #accountability #leadership #strategy #execution

When people come to us with a problem, it is tempting to provide an instant answer. After all they came for our expertise and there is nothing so rewarding as getting a dopamine hit in our brain when we know the answer. Ahhh. Such fun.   However, the path to accountability is filled with asking good questions and creating space for others to think and solve rather than us providing answers.   Often just by asking the questions below, an individual will have a breakthrough and discover a solution on their own.   FOCUS QUESTIONS ON THEIR INSIGHT These questions can be applied to executive meetings, coaching employees, and solving our own problems.   1.    What is the problem you are trying to solve? It is so tempting to skip this step, but it is essential if you want to create ownership. I find I have to help people step back from their need for a quick answer and help them understand the context of their problem. When you help them frame the problem, the problem is often half solved.   2.    What are the main obstacles to solving the problem? Gaining context to where and how the problem exists provides guidelines for what the eventual solution will be. Without this clarity, they can create an overly simplistic or complex answer.   3.    What have you already tried? Avoid the temptation to jump in and give advice. They don’t need it. Most people have already done a lot of thinking and attempts before asking for input.   4.    What happens if you don't solve this problem? This question helps create a deeper sense of urgency and ownership. It also reveals key issues that the final solutions will have to solve for.   5.    How would you know you succeeded? The answer gives the parameters and evidence needed to know a solution would be a success. Without this answer, their solution is unlikely to meet all the needs.   6.    What do you think you need to succeed? The focus is on the individual’s ability to think and act. They are creating answers for the future. They are becoming better problem solvers and being more accountable.   MAKE SPACE As I ask these questions, I work hard to not fill in the silence with my insights. I do have ideas on what they should do. But I will never make them more accountable if I keep sharing my expertise. Each of us can create a more accountable workplace by the space we create to help others think. How do you create more accountability? embrace your #pitofsuccess Dave Ulrich Neil Hunter Tracy Maylett, Ed.D. Tyson Lutz Destanee Casillas, MSOD Gwendolyn F. Turner Lisa Strogal, MBA, MCC, RYT Vanessa Homewood Tia Newcomer Clint Betts Chris Deaver Gina London Joy Moore Kendall Lyman

This week’s leadership tip is on Problem Solving. As leaders, we navigate through challenges daily, and the ability to solve problems efficiently is a cornerstone of successful management. Our methods of problem solving, through Lean Management techniques, are one of the things I believe make CITY Furniture unique.    Here are some ways you can improve problem solving within your organization:    ✅ Embrace a #Kaizen Mindset: Continuous improvement is key. Foster a culture where associates feel encouraged to identify and address issues. It's the accumulation of these small improvements that propels an organization towards excellence.   ✅ Go To The #Gemba: Go to where the work is done to really understand what is going on with your business. Ask questions. See with your own eyes the facts of the situation.   ✅ Data-Driven Decision Making: Leverage analytics and metrics to gain insights into the root causes of issues. This not only accelerates the decision-making process but also ensures that solutions are grounded in a comprehensive understanding of the problem.   ✅ Encourage Cross-Functional Collaboration: Problems often span multiple departments, and the collective intelligence of a diverse team can lead to innovative solutions. Create forums for open communication and collaboration, fostering an environment where everyone feels empowered to contribute their expertise.   ✅ Prioritize High-Impact Issues: Not all problems are created equal. Identify and prioritize high-impact issues that align with your organizational goals.    ✅ Learn from Failures, Celebrate Successes: Encourage your team to analyze setbacks, understand what went wrong, reflect, and use those insights to iterate and improve for the future. Similarly, celebrate the successes – both big and small – to reinforce a positive problem-solving culture.   ✅ Invest in Training and Development: Equip your team with the necessary skills to excel in problem-solving. Training and workshops focused on critical thinking, root cause analysis, & creative problem-solving techniques can significantly enhance your team's ability to address challenges effectively.   ✅ Lead by Example: As leaders, we set the tone for our organizations. Demonstrate a proactive and positive approach to problem-solving. Show that you value and appreciate the efforts of your team in addressing challenges. Your example will inspire others to embrace a similar mindset.    At CITY, by integrating problem-solving seamlessly into our culture, we help to eliminate waste and optimize our business for our customers, associates and even suppliers. This not only leads to improved productivity but also fosters a dynamic and always continuingly to improve company culture. That’s why I’m such a strong believer in problem solving, and encourage you all to take a look at it more closely.   How does your organization approach problem-solving, and what strategies have proven most effective?    #continuousimprovement #leadershiptips