Sales

Ever noticed how saree shops don’t start with sarees? You walk in. The salesperson barely asks what you are looking for. Yet a chair appears out of nowhere…and before you even settle in, someone places a hot cup of tea in your hand. I used to think this was “good hospitality.” It’s actually brilliant business. Because the moment you sit down, sip tea, and relax… you stop being a hurried customer. You become a guest. And guests don’t browse. Guests stay, explore and trust - which is what the shopkeepers want. Hospitals call it “patient experience.” Startups call it “user onboarding.” Luxury brands call it “client delight.” But Indian saree shops figured this out decades ago. Lower resistance before selling. Let comfort do the conversion. It’s the same principle every business can use: Before asking for attention, create ease. Before asking for money, build comfort. Before selling, make people feel welcome. A cup of tea isn’t a beverage. It’s a strategy.

I was invited by LinkedIn to attend B2Believe, and the message was clear: B2B is shifting faster than most teams realise. Creativity, buyer confidence, and human connection are becoming the new growth levers. Here are my 7 core takeaways (share & save this!) 1. Creativity is becoming the language of B2B Creative that grabs and holds attention multiplies leads by 3x. But while 92% say consistent creative matters – only 12% deliver it. 49% B2B decision-makers say they’re more likely to explore a company if its advertising is creative 40% B2B decision-makers say they’d be more likely to consider a purchase if the ad is seen as “creative” 2. Millennials + Gen Z now make up 71% of B2B buyers You need to engage them differently – they respond to: Cultural references; human stories; faces, not logos. 87% of B2B buyers now prefer content from trusted industry influencers over brand-authored content. 3. Buyability: the new model for growth B2B buying is slow because buyers don’t feel safe with 64% of marketers saying decisions now take longer. The top job-to-be-done is: “Can I defend this decision if it goes wrong?” Buyers don’t need more information — they need more confidence. 4. Your network is a marketing asset — not a distribution channel When employees from your target accounts follow your company, you generate 2.4x more leads. And when senior decision-makers at those target accounts are connected to your employees, that jumps to 2.2x more leads. You are more than 20x more likely to be bought when everyone in the Buyer Group knows you on Day One. Build brand, trust & authority with the right people. 5. Video is non-negotiable Jonathon Palmer said it well: Sound, movement, and visual cues trigger far stronger memory formation than static content ever can. It generates 1.4x more engagement, meaning more people stop, watch, and interact. And most importantly: viewers retain 95% of the message when it’s delivered via video. +20% more leads are driven with video Attention is scarce and recall is even scarcer. Video gives you the highest chance of being remembered — and being acted on. 6. Employee content > corporate content B2B is shifting from logos to faces; from corporate statements to human voices. Even when only 3% of employees post regularly, companies drive 20% more leads. So bring your team to the forefront. 7. Brand and demand are no longer separate Everything now all comes down to trust, Tunji Akintokun put it: “In B2B, trust is the ultimate growth metric that closes deals.” The era of “brand OR performance” is finished. Full-funnel integration is now a growth multiplier with always-on brand activity showing +10% conversion lift. In summary: The brands that win in 2025 won’t be the ones who look good in reports — they’ll be the ones who move buyer groups to act. In partnership with LinkedIn for Marketing #Ad 

Stuck in an endless loop of client changes? Lost track of what revision this constitutes? Yeah. Been there. Done that. The secret? It's not about saying no. It's about saying yes to the right things upfront. Every project that goes sideways starts the same way: Vague agreements. Fuzzy boundaries. Good intentions. Six weeks later you're bleeding money and everyone's frustrated. Here's my framework after 30 years of running two 8-figure businesses: The SOW is your salvation. Not some boilerplate template. A real document that covers: • Exact deliverables (not "design work" but "3 homepage concepts, 2 rounds of revisions") • Hours of operation ("We respond M-F, 9-5 PST. Weekend requests get Monday responses") • Revision rounds spelled out ("Round 1 includes up to 5 changes. Round 2 includes 3.") • Feedback cycles defined ("48-hour turnaround for client feedback or the project may be delayed or additional fees may be incurred") But here's what most people miss— Don't work on client notes immediately. Client sends 37 pieces of feedback at 11pm Friday? Producer sends conflicting notes from the CEO? Marketing wants one thing, sales wants another? Stop. Collect everything first. Resolve the conflicts. Get on the phone and discuss it with your client to get alignment. Separate the "have to haves" from the "nice to haves". Then present unified changes. "Based on all feedback received, here are the 8 changes we'll implement. This constitutes revision round 2 of 3." Watch how fast the random requests stop. No extra work that goes unappreciated. No more feelings of being taken advantage of. Communicate before the crisis, prevents the crisis from happening. "Just so you know, we're entering round 2. You have one more included. After that, it's $X per additional round." No surprises. No awkward money conversations. No resentment. Scope creep isn't a them problem. It's a you problem. And that's good news, because that means you are in control. They're not trying to take advantage. They just don't know where the boundaries are because you never drew them. Draw the lines early. Communicate them clearly. Everyone wins. What's your most painful scope creep story? What boundary would've prevented it? Small Business Builders #projectmanagement #clientmanagement #businessgrowth

It’s not about collecting business cards or follower counts. It’s about building bridges with people who get it - who challenge you, inspire you, and open doors you didn’t know existed. The right network doesn’t just grow your career - it expands your mindset, your confidence, and your opportunities. Here are 12 ways to build powerful, authentic connections: 1️⃣ Lead with curiosity. Ask, don’t pitch. People love being seen and heard. 2️⃣ Add value first. Share insights, introductions, or encouragement before asking for anything. 3️⃣ Show up consistently. Comment, engage, and participate where your industry hangs out. 4️⃣ Find your communities. Join professional groups, Slack channels, or niche forums. 5️⃣ Attend events strategically. Go where your next mentor, collaborator, or client might actually be. 6️⃣ Follow up. A short, thoughtful message can turn a conversation into a relationship. 7️⃣ Be generous with your expertise. Give more than you take - it builds reputation fast. 8️⃣ Don’t chase status. The best opportunities often come from peers, not big titles. 9️⃣ Stay authentic. Pretending to be someone you’re not is the fastest way to disconnect. 1️⃣0️⃣ Keep it human. Share stories, not sales pitches. 1️⃣1️⃣ Support others publicly. Celebrate others’ wins - it builds goodwill that lasts. 1️⃣2️⃣ Play the long game. Relationships compound like interest; nurture them with time. The truth? You’re one conversation away from a completely different path. Image credit: Tim Stoddart

One skill separates great communicators from average ones: Perspective-taking. The ability to see things from someone else’s point of view. But most people do it wrong. Here’s how to do it right, especially when you’re leading or being led: When you’re the boss, persuading down: You’re trying to convince Maria on your team to do something different. She’s pushing back. Your instinct might be to assert your authority. But that’s a mistake. Here’s why… Research shows: The more powerful you feel, the worse your perspective-taking becomes. More power = less understanding. So if you want to persuade Maria, don’t lean into your title. Do the opposite: dial your power down, just briefly. Try this: Before the next conversation, remind yourself: Maria has power too. I need her buy-in. Maybe she sees something I don’t. Lower your feelings of power to raise your perspective. From that place, ask: → What does she see that I’m missing? → What might be in her way? → What’s a win-win outcome? That shift changes the entire dynamic. Instead of steamrolling, you’re collaborating. And that’s how you earn trust and results. Now flip it. You’re the employee persuading your boss. It’s a high-stakes moment. You’re nervous. So do you appeal to emotion? No. Drop the feelings. Focus on interests. Here’s the key question: “What’s in it for them?” Not how you feel. Not your big dream. → Will it save time? → Improve performance? → Help them hit their goals? Make it about their world, not yours. Why? Because every boss has a mental shortcut: → Does this employee make my life easier or harder? Be the person who brings clarity, ideas, and upside. Not complaints, drama, or friction. In summary: → Persuading down? Dial down your power to see clearer. → Persuading up? Focus on their interests, not your emotions. Perspective-taking is a superpower, if you learn how to use it. Now practice, practice, practice.

The disconnect between sales managers and reps in 2025 is wild. Manager: "Just pick up the phone!" Rep: *sends 47 emails, 12 texts, 3 LinkedIn messages, and a carrier pigeon* Sound familiar? 😅 After 20+ years in sales, I've watched this communication gap grow wider every year. But here's what both sides are missing: It's not about choosing ONE channel. It's about understanding WHICH channel works WHEN. The most successful reps I've seen? They've cracked the code: **First 24 hours:** • Email → Sets professional tone • LinkedIn → Shows you've done homework • Text → Only if they've given permission **Days 2-5:** • Phone call → NOW it's time (they know who you are) • Voice note → Personal touch that stands out • Video message → Shows real effort **The truth?** Your manager's right - calls DO convert better. You're also right - cold calling blind is dead. The magic happens when you warm them up FIRST. Think of it like dating: You wouldn't propose on the first date. So why are we calling strangers without context? **My top 3 strategies that actually work:** 1. The "Permission Play" End every email with: "Would a quick call tomorrow at 2pm work to discuss?" (They expect it now = higher answer rate) 2. The "Multi-Touch Warm-Up" Email → LinkedIn view → Call within 48 hours (They recognize your name = 3x more likely to answer) 3. The "Context Creator" Reference their LinkedIn post before calling "Saw your post about X, had a thought..." (You're not a stranger = conversation not pitch) Here's the brutal truth: Managers: Your reps aren't lazy. They're adapting to how buyers ACTUALLY buy in 2025. Reps: Your manager isn't wrong. The phone still closes more deals than any other channel. Bridge the gap. Use both. Win more. What's your take - Team Phone or Team Omnichannel? P.S I'm running a FREE 6-week LinkedIn Social Selling Bootcamp starting Monday 15th Sept, grab a free spot here https://lnkd.in/eVmxsMbM

We analyzed 4 million recruiting emails sent through Gem. Most get opened. But only 22.6% get replies. Half those replies are "thanks, but no thanks." We dug into what actually works. Here are 8 factors that drive REAL responses: 1. Strategic timing beats everything else - 8am gets 68% open rates. 4pm hits 67.3%. 10am lands at 67% - Most recruiters blast at 9am when inboxes are flooded - Avoiding peak times alone can boost your opens by 7-10% 2. Weekend outreach is criminally underused - Saturday/Sunday emails get ≥66% open rates consistently - Why? Empty inboxes. Zero competition. Candidates actually have time - Yet few recruiters send on weekends. Their loss is your gain 3. Keep messages between 101-150 words - Shorter feels spammy. Longer gets skimmed - You need exactly 10 sentences to nail the essentials - Every word beyond 150 drops performance 4. Generic templates kill response rates - Generic templates: 22% reply rate - Personalized outreach: 47% increased response rate - Even adding name + company to subject lines boosts opens by 5% 5. Subject lines need 3-9 words - Include company name + job title for highest opens - "Senior Engineer Role at [Company]" beats clever wordplay - 11+ words can work if genuinely intriguing, but why risk it? 6. The 4-stage sequence is optimal - One-off emails are dead. Send exactly 4 follow-up messages - You'll see 68% higher "interested" rates with proper sequencing - After stage 4, engagement completely flatlines. Stop there 7. Get the hiring manager involved - Having the hiring manager send ONE follow-up boosts reply rates by 50%+ - Yet most recruiters don't use this tactic - Weekend advantage: Minimal competition for attention 8. Leadership involvement is a cheat code - Role-specific timing (tech vs non-tech) matters - Technical roles: 3 of 4 best send times are weekends - Engineers check email differently than salespeople. Adjust accordingly TAKEAWAY: These aren't opinions. This is what 4 million emails tell us. Most recruiting teams are stuck in 2019 playbooks wondering why their reply rates won't budge. Meanwhile, recruiters who implement these 8 factors see dramatically better results. The data is right there. The patterns are clear. The only question is: will you actually change how you operate? Or will you keep sending the same tired emails at 9am on Tuesday? Your call.

90% of negotiations are won before anyone sits down. (The other 10% is just theater.) Yet most CEOs walk in knowing only what they want. Not what the other side can't live without. Here's what I learned from watching hundreds of deals: 💡 The first offer trap: Everyone thinks starting low shows good faith. But behavioral science proves the opposite. Your first number anchors the entire conversation. Start high with clear justification, and you've already won half the battle. Start low? You'll spend hours fighting to get back to fair. 💡 The silence most CEOs can't handle: That awkward pause after you state your price? Most leaders rush to fill it with justifications or concessions. But silence is your most powerful tool. Let them break it. They'll either accept, counter, or reveal what's really blocking the deal. All 3 responses give you information. Your nervous chatter gives you nothing. 💡 The alignment mistake that kills deals: I've seen CEOs negotiate brilliantly for weeks. Then their CFO kills it with one email. Get your team aligned before you start, not after. Every stakeholder should know the walk-away point. Mixed signals from your side create openings they'll exploit. 💡 The pushback moment that matters: When they push hard, your instinct is to push back. But "Tell me more about that" changes everything. It turns confrontation into collaboration. And often reveals the real issue hiding behind the objection. 💡 The fatigue factor nobody admits: After 6 hours, you're not negotiating anymore. You're just trying to end the pain. That's when bad deals happen. Know when to pause. Protect your standards. The deal will still be there tomorrow. Master these moments, and you'll close more deals at better terms. With relationships intact for the next one. P.S. Want a PDF of my "CEO Negotiation Cheat Sheet" Get it free: https://lnkd.in/dzhqxTXs ♻️ Repost to help a CEO in your network. Follow Eric Partaker for more negotiation insights. — 📢 Want to lead like a world-class CEO? Our next cohort of the CEO Accelerator starts July 23rd. 30+ Founders & CEOs have already enrolled. Learn more and apply today: https://lnkd.in/disb2iSq

My team and I get pitched 5–10 new businesses every week. Mostly from entrepreneurs trying to raise money. If you want your message or pitch to stand out to investors, do this: 1. Start with the problem, not the product. If I don’t feel the pain, I won’t value the solution. 2. Be brutally clear. My team should understand your business in 10 seconds or less. 3. Show traction, not just vision. Even if it's small, show me that the market wants it and you know how to deliver. 4. Tell me why you’re the one. I’m investing in you as much as the idea. Show conviction, not just ambition. 5. Make it a conversation, not a monologue. Curiosity builds trust. Ask good questions and make it collaborative. Keep it simple.

Loyalty is failing. Gen Z & long-term commitment. 22% of Gen Z consumers consider themselves loyal to one brand is a clear warning for legacy loyalty strategies. Unlike previous generations, Gen Z doesn’t see brand loyalty as a long-term commitment, they’re loyal to moments, not just names. +43% increase in engagement and sales conversions among Gen Z Beauty brands offering "limited-edition drops" and collaborative experiences. +71% Gen Z say they would rather spend money on an experience than a product. >>Loyalty is FAILING, but why<< +Transactional systems feel outdated: Point-based rewards for repeat purchases don’t excite this audience. They expect more than discounts or free samples. +They’re brand-agnostic but experience-driven: Gen Z freely switches between brands if the experience, aesthetic, or values feel fresher or more aligned with their identity. +They buy into stories, not just products: They want to align with brands that represent something, social causes, cultural movements, or communities they relate to. >>DYNAMIC LOYALTY<< What’s this? as it name indicates its a system that rewards interaction, aligns with their values, and constantly evolves. And that is what your brand needs. → Create experience-driven loyalty programs: Offer early access to limited drops, invite-only events, or backstage content. Think like a fan club, not a punch card. +Example: A loyalty tier that unlocks tickets to a pop-up experience or an exclusive AR filter. →Let them co-create: Invite Gen Z customers to co-develop product ideas, designs, or campaign themes. Give them ownership in your brand’s creative journey. +Example: Voting on packaging designs or joining beta tester groups. →Align with their values: Sustainability, inclusivity, and social good aren’t nice-to-haves. they’re expectations. Use loyalty programs to reward actions too, like recycling, sharing causes, or supporting small creators. +Example: “Earn loyalty points by returning empties or attending a sustainability workshop.” →Deliver constant novelty: Rotate limited editions regularly. Use scarcity and surprise to create FOMO and buzz. +Gen Z doesn’t commit to a single brand, but they’ll keep returning if each visit feels fresh and share-worthy. →Go omnichannel but social-first. Should live across TikTok, Instagram, pop-ups, and web. Let them earn or unlock rewards through social engagement, not just purchases. +Example: A user gets exclusive content or perks for creating UGC with your brand. Bottom Line. Loyalty must be earned over and over through experience, relevance, and emotional connection. Think dynamic loyalty: a system that rewards interaction and go for it. Find my curated search of examples and get ready for your next HIT. Featured Brands: Balmain Benefit Chanel Charlotte tilbury Cerave Fennty L’Oreal OGX YSL #beautypackaging #beautybusiness #beautyprofessionals #experienceretail #luxuryexperiences #genz