Direct Selling Techniques

Here's how to simplify your pitch and 10x your sales: 1. Talk less, sell more. Short sentences = more sales. Hemingway once bet he could write a story in 6 words that'd make you feel something: "For sale: baby shoes, never worn." Your pitch should pack the same punch. 2. Complexity is for people who want to feel smart, not be effective. The worst salespeople make simple things sound complicated. The best make the complex simple. 3. Complexity says, "I want to feel needed." Simplicity limits to only what is needed. 4. Read your pitch out loud. I remember when I'd asked my COO to read the manuscript of my book. He chose to do it aloud. All 258 pages. Ears catch what eyes miss. The final version reads like butter. 5. "Be good, be seen, be gone." This was the best sales advice I ever got. - Good: Deliver value - Seen: Make an impression - Gone: Don't overstay your welcome People buy from those they remember, not those who linger. 7. Speak like your customer, not a textbook. We like to sound sophisticated. "We create impactful bottom-line solutions." But we like to listen to simple. "We help small businesses explode their sales." Which one would you buy? 8. Every word earns its place. Your pitch should be lean and mean. - Be specific - Avoid cliches - Check for redundancy - If it doesn't add value, cut it out 9. Abstract concepts bore. Concrete examples excite. ❌ "We'll increase your efficiency." ✅ "We'll save you 10 hours a week." Paint a picture. 10. People buy on emotion & justify with logic So tap into their feelings: - Fear of missing out - Desire for success - Need for security Then back it up with facts. 11. The "Grandma Test" never fails. If your grandma wouldn't get your pitch, simplify it. No jargon. No buzzwords. Just plain English. 12. Benefits > features. Dreams > benefits. ❌ "Our group hosts 10+ events per year." ✅ "Our program helps you close deals." 🚀 "Let's take back Main Street through ownership." 13. Use power words: - You - Free - Because - Instantly - New These words grab attention and drive action. Two final things to keep in mind... Simplicity isn't just for sales. Apply these principles to: - your business operations - your thinking processes - your next investment - your relationships - your to do list Sales isn't just for car dealerships. You pitch when you: - Negotiate a raise - Interview for a job - Post on social media - Hire someone for a job - Talk to an owner about buying their biz If you found this useful, feel free to share for others ♻️

In 27 months, we grew Retention.com from $1M-$13M ARR with only 1 salesperson (me) doing 1,000's of sales calls. Here are my 10 biggest pieces of advice for any startup who wants to book and close more sales calls: 1. Ask for 15 mins, but book 30 When booking a meeting outbound, you have a better shot at getting a meeting by asking for 15 mins than 30. You may have piqued their interest but with a busy schedule, they are going to weigh learning about your business vs their time. Ask for 15 but send a meeting invite for 30.  If they can’t do the full 30, they will let you know, but from my experience, this rarely happens. 2. Tell your story People remember a story more than a product  Figure out your short story that you can tell prior to getting into the product pitch. How does your story connect to your business / product? 3. 5X5 Pitch Keep your product deck for your initial call to 5 slides / 5 minutes and make sure you answer any of the common questions you get from prospects. You can always book a follow up call to share more detail once you hook their interest. 4. Always Be Pitching Take control of the call and the sales cycle. You will only learn what does and doesn’t work by actually pitching.  5. Tell a customer story Again, people remember stories more than they do stats. Tell a story of a customer before implementing your product and the business outcome after implementing it. Don’t just talk numbers. Talk about how people felt, what they said, etc. 6. Create Urgency Attach an incentive if the deal is done by the end of the week or month.  (Example: 20% more credits or a 15% discount)  This also sets you up well for follow up as it now makes them feel like you are on their team to try and help them get the deal in for their benefit. 7. Land and expand We all want to close the big ACV deals, but the truth is most buyers don’t want to make a big commitment without seeing how your product works. Find a way to get them on for a small $ amount, with the plan to expand if the product meets their expectations. 8. Opt-Out Period Reduce buyer friction by offering a 90 day opt out period if you are trying to close 12 month agreements. It shows confidence that your product will drive the results you say it will. 9. Deck Recap Create a 1-2 pager highlighting the most important parts of your sales deck that you can send via email after every call (even if they don’t ask for it). The prospect won’t remember all details from the call, so this gives them something to look back on and will help sell internally if other stakeholders are involved. 10. Video for FAQs Create short form talking head video answering all FAQs. This will add value in your follow up, show you listened to the questions they had and that you care about making sure they understand the answers. It also helps internally as others will likely have the same questions as the person on the phone. Have questions about how to book/close more calls? AMA anything 👇

Think about the last presentation you sat through. Do you remember anything from it? Probably not. Most presentations fail because they are: ❌ Overloaded with bullet points ❌ Devoid of emotion ❌ Data dumps with no clear story The good news? You can make your presentation unforgettable with these 7 simple shifts: 1. Start with a Hook, Not an Intro Most presenters begin with "I'm excited to be here today..." and lose the audience immediately. Fix: Grab attention from the start. Example: ��Your company is losing $10M a year—and you don’t even know why.” 2. Tell a Story, Not Just Data People remember stories, not statistics. Instead of listing facts, wrap them in a compelling narrative. Fix: Use the “Problem → Struggle → Solution” technique. Example: "Before using our system, Sarah’s team spent 3 hours a day on reports. She tried different tools, but nothing worked—until she found our solution. Now? Just 15 minutes a day." 3. Use Contrast & Surprise The brain is wired for novelty. If your presentation sounds predictable, people will tune out. Fix: Vary your tone, pace, and visuals. Drop in an unexpected question, statistic, or pause to keep them engaged. 4. Say Less, Mean More Too much information overloads the audience. They’ll remember nothing. Fix: Cut the fluff. Stick to one core message per slide, per section, per speech. 5. Make It Visual Bullet points don’t inspire. Images and metaphors do. Fix: Instead of saying “Our product is faster,” show a race car next to a bicycle. 6. End with a Bang, Not a Fizzle Most presentations end with “Thank you” and no real impact. Fix: Leave them with one key idea and a clear next step. Example: “If you only take away one thing today, let it be this…” 7. Master the Pause Most speakers talk too fast and leave no room for ideas to sink in. Fix: Silence is power. Pause after key points to let them land. 💡 A great presentation isn’t about information—it’s about transformation. Make your next one impossible to forget. What’s the most memorable presentation you’ve ever seen? Drop a comment below! ⬇

We mailed phones to 274 people who'd been ignoring us. Actual phones. In boxes. To their offices. These were senior agency buyers who'd ghosted our sales team for six months straight. We knew they bought what we sold. We knew they had budget. They just wouldn't talk to us. So we stopped trying to be smart and started being weird. The phone arrived with a message: "You'll want to take this call. We guarantee it." 77 of them took the call and booked a meeting. That's $2 million from people who wouldn't even respond to "just following up on my last email." I've run dozens of these dimensional mail campaigns. Most fail because people send random crap. Coffee mugs for software companies. Stress balls for consulting firms. Zero connection to what you actually do. We sold mobile advertising solutions. We sent phones. The connection was instant. 28X ROI from admitting that traditional outreach methods weren't working.

Imagine sitting down for a first date. The other person smiles, then hits you with: “Okay, here’s how tonight’s gonna go. We’ll spend 45 minutes getting to know each other. You’ll tell me about your childhood trauma. I’ll share my five-year plan. At the end, we’ll decide if we’re seeing each other again. Deal?” Awkward. You’d probably fake a bathroom emergency and bolt. But this is what we do in sales all the time. We get on a call and hit prospects with: “Here’s the agenda. Here’s the time limit. Here’s what we’re deciding at the end.” Why? Because a sales guru told us it ensures both parties are aligned on expectations. My take? It just makes conversations feel stiff and transactional—like a job interview where nobody really wants the job. Instead of setting a rigid agenda, just ask something simple: “So, what’s on your mind?” “Hey, what made you want to take this call today?” “Can I ask you a couple of specific about X?” And the end you can see if they’d like to continue the conversation. “Would is make sense to do a trial run with your sales team so you can see how this works in your environment?” “No? Where would you like to go from here?” Sales isn’t a formal dance with set moves. It’s more like jazz—loose, adaptive, and fun. Start the conversation, see where it flows. You don’t need a contract to have a conversation.

I warmed up a prospect for 3 months on LinkedIn before our first call. They signed a £75K deal in 3 days. Modern selling demands a new approach: cold outreach fails, warm relationships win. Think about it... That prospect had consumed 47 of my posts. Watched my videos. Read my articles. Engaged with my content. By the time we jumped on that first call? They already trusted me. They already knew my approach. They already understood the value. I didn't have to sell them. They'd already sold themselves. Here's my framework for turning content into closed deals: 👇 1. Build trust at scale BEFORE the pitch Stop spraying and praying with cold messages. Start building relationships through value. Each post builds trust. Your insights mark credibility. Stories create connection. Your content is doing the heavy lifting while you sleep. 2. Let buyers self-educate on THEIR timeline Modern buyers don't want to be sold to. They want to discover solutions themselves. ↳ 70% of the buying journey happens before they talk to sales ↳ They're researching you before you even know they exist ↳ Your content is either attracting or repelling them Give them what they need to make informed decisions. 3. Recognize the REAL buying signals Forget MQLs and SQLs. Think about PQLs (product qualified leads) Here's what actually matters: - Multiple engagements across different posts - Bringing colleagues into the conversation - Asking specific, detailed questions - Moving from public comments to private messages These aren't leads. These are pre-qualified buyers. 4. Keep momentum BETWEEN meetings Here's where most deals die: The 167 hours between your calls. While you're chasing other prospects, your buyer is: ↳ Getting cold feet ↳ Talking to competitors ↳ Forgetting why they were excited Smart sellers stay present even when they're not there. This is where tools like Consensus come in. They let buyers explore demos on their own time. Answer their questions at 10 PM. Share materials with their team. Stay engaged between touchpoints. It's how you keep social selling momentum right through the demo stage. https://lnkd.in/ePVWw-Bi 5. Close with confidence, not pressure When trust is already built? When value is already proven? When buyers are already educated? Closing feels natural, not like a battle. The best deals I've ever closed felt inevitable. Because the relationship started months before the opportunity. Here's what this approach delivers (in my experience): ✓ Significantly faster sales cycles ✓ Much higher close rates ✓ Bigger deal sizes (pre-sold = less negotiation) ✓ Happier customers (they chose you, not the other way around) Stop thinking of social selling as "nice to have." Start treating it as your primary sales strategy. Your next big deal isn't in your CRM. They're scrolling LinkedIn right now. What content are you creating to catch them? #ConsensusPartner

Nobody tells you this about enterprise sales The biggest deals are lost in the first 5 minutes. Not because of your pitch. Not because of your price. Not because of your product. But because of the language you use. Here's what I discovered after analyzing 1000+ sales calls: The higher the deal value, the simpler the language needed to win. Example: $5K deal (Lost) Rep: "Our value proposition addresses critical pain points in your tech stack integration, offering seamless scalability..." $50K deal (Won) Rep: "We help companies stop losing customers due to slow website loading times." See the difference? I tested this with a struggling SaaS team: Before: Complex sales language - 22% close rate - 108-day sales cycle - $127K average deal After: Plain English only - 41% close rate - 71-day sales cycle - $198K average deal Simple change. Massive impact. The truth is, every exec can smell rehearsed "sales talk" from miles away. Want to close bigger deals? Drop these phrases: - "Value proposition" → Say how you help - "Pain points" → Say what problems you solve - "ROI analysis" → Say how much money they'll make - "Scalable solution" → Say how you grow with them - "Best-in-class" → Say why you're better Top performers don't sound like salespeople. They sound like trusted advisors who happen to sell. Start talking like a human. Watch your deals grow. What's the worst sales jargon you've heard lately? P.S. If you need help with your sales, send me a message Let's talk about finding your breakthrough strategy

I've analyzed 10,000+ sales calls and discovered something shocking… Elite closers NEVER discount when asked, "Can I get a better price?" While most reps panic and immediately cave, the top 1% have a completely different playbook 👇 Instead, they have a systematic approach that PRESERVES margins while CLOSING more deals. When you're quick to discount, you communicate TWO things that DESTROY trust: 1️⃣ "YOU CAN'T TRUST ME". They'll think: "Why didn't they give me the best price initially?" This makes them suspicious of everything else you've said. 2️⃣ "MY PRODUCT ISN'T WORTH IT". You're telling them you don't believe in your own value. If YOU don't believe it, why should THEY? Before using any strategy, run the objection through my H.E.A.R.T. framework: - H-ear them: "Cari, I appreciate the ask." - E-laborate: "Help me understand why you're asking?" - A-side: “Aside from the pricing, is anything else giving you pause?" - R-eclarify value: "What did you like most about our solution?" - T-ransition: Now use one of these 5 strategies... ➡️STRATEGY #1. THE REDUCTION CLOSE "Let's review everything in your package and remove what's 'nice-to-have' versus 'must-have.' Then we'll recalculate." You're NOT giving a discount. You're reducing what they're buying. Most prospects realize they want everything and end up paying full price anyway. ➡️STRATEGY #2. THE SUBSTITUTE CLOSE "I know we discussed Option X. Another option is Y, it does things 1, 2, and 3 but doesn't have 4, 5, or 6. However, it's $XXX less." Again, NO discount. Just a lower-priced alternative that creates value comparison. When they see what they lose, they often stick with the premium solution. ➡️STRATEGY #3. THE UPSELL VALUE GIVE "I can't discount, but I CAN include Premium Support for 30 days. Normally reserved for our highest tier and costs 30% more." The magic? They often upgrade after experiencing the premium feature! This is my personal favorite with the highest conversion. ➡️STRATEGY #4. THE 3 OPTION CLOSE Present good/better/best options BEFORE the price objection happens. When they ask for a discount, guide them to the lower option. This makes THEM decide between features vs. price. Instead of YOU deciding between discount or no deal. ➡️STRATEGY #5. FLEXIBLE PAYMENT TERMS Instead of cutting price, adjust WHEN and HOW they pay: → Half now, half in 30 days → Payments over 3 months → Net-30 instead of Net-15 One Fortune 500 client increased close rates 32% with this approach alone. ➡️THE LAST RESORT: GIVE TO GET If you absolutely MUST discount, NEVER give without getting something in return: "I can do 10% off if we add 5 more licenses." OR "I can do 10% off if you introduce me to 5 other business owners who could use our solution." You're conditioning how you do business AND maximizing value. — Hey sales pros, want to handle objections better? Go here: https://lnkd.in/g-uJ7ECX

The Biggest Threat to Your Deals? It’s not the competition. It’s not the price. It’s how you show up.   How do I know? For the past 20 years, I’ve helped professional speakers, consultants, coaches, and authors craft brands that open doors and sales strategies that turn them into clients. Here’s what’s killing your deals: ❌ Chasing the wrong contact: If they don't have the authority to say yes, they never will. ❌ Random follow-ups: “Just checking in” isn’t a strategy. It’s noise. ❌ Sending unsolicited material: If they didn’t ask, they won’t open it. Don’t spam. ❌ Selling instead of listening: You can’t solve what you don’t understand. ❌ Pitching before you’ve earned trust: Connection before conversion. ❌ Talking features, not outcomes: Nobody buys a tool. They buy what it does for them. ❌ Ignoring silence: No response is a response. Learn from it. ❌ Rushing the close: If you’re more urgent than they are, you’re losing. ❌ Not being relevant: If your offer doesn’t fit their now, it won’t fit their next. ❌ Not building a brand that sells before you do: If they don't know why you matter, you’re just another pitch. Want to close more deals? ✅ Find the decision-maker. ✅ Follow up with value, not reminders. ✅ Show up with insight, not pressure. ✅ Listen so well they’ll say, “You get it.” ✅ Show up, show care. Trust is earned over time, not in a pitch. ✅ Focus on their outcomes, not your offering. ✅ Handle silence with curiosity. ✅ Match their pace, not yours. ✅ Care more about their problem than your solution. ✅ Build a brand that makes your name open doors before your pitch does. People don’t buy from scripts. They buy from people who care and are known for it. #leadership #entrepreneurship #personalbranding

An eye-opening observation about strategic SaaS deals: Transformation deals don’t have to take 18 months. Here's how to cut big deal sales cycles by 50%: 1/ Create a distinct point of view for your industry (Discovery) Most sellers fail to articulate a broad vision for the industry they work in and focus on what their company does. That will drastically limit your deal size. Instead, become a “performance curator” using your existing largest customers. Leverage their facts and stories to paint a clear picture of the big vision in their space and generate authentic curiosity. This will help with gathering meaningful data during Discovery and move you faster to the Insights stage. 2/ Actively collaborate with the prospect on how to change (Insights) Most sellers take way too long to get to the Insights stage, if it all. They think closing a deal is solely about teaching and persuading, rather than collaborating and co-designing something together. After gathering and receiving the prospect’s data, now will be the time when you bring together their change drivers and your subject matter experts (SMEs). I found the best way to do this is set up a design session, or what’s known as a “Lighthouse Workshop.” The goal of the session is to suspend limiting beliefs and get out of status-quo thinking. This is where both sides can open up on how to ideally tackle big problems and go after “moonshot” ideas.” 3/ Drive home why the prospect needs to change now (Accelerate) After too much time passes on working a large deal, most sellers get frustrated and deal-fatigued. This is when they get sloppy, succumb to the pressures of their management, and default to discounting to try to accelerate deal closure. That leads to an erosion of trust and quickly devaluing your solution. Instead, after completing a successful design session together where you architected the ideal way to operate, develop a narrative proposal and business case to secure (or create) budget. Make sure both executive sponsors (yours and theirs) sign off on it before it gets positioned inside their org. Both sides should have their hands on the proposal, ensuring it includes their specific terminology, initiatives, and realistic KPIs. This will help you accelerate closing the deal without compromising your reputation or cutting costs unnecessarily. If you're struggling to close large transformation deals within a calendar year, these are 3 great ways to enhance your approach. And remember this mantra at all times: "Less, but better." You already know quality is better than quantity at this level of sales... But are you truly living it? Those at the top are. 🐝