Terri Horton, EdD, MBA, MA, SHRM-CP, PHR, SWP

🚀 Now published - Many businesses introduce service robots, but we often fail to understand all the implications of doing so. This editorial presents a literature review that identifies six categories of such implications: (1) customers’ emotional responses, (2) customer misbehavior, (3) employee technostress, (4) privacy, ethics, and fairness concerns, (5) post-purchase behaviors and brand evaluations, and (6) negative aspects in business-to-business (B2B) contexts.   Furthermore, this editorial introduces the special issue on unintended consequences in the Journal of Business Research contains the following articles:   👉 Lv, X., Shi, K., He, Y., Ji, Y., & Lan, T. (2025). My colleague is not “human”: Will working with robots make you act more indifferently?. Journal of Business Research, 176, 114585.   👉 Zhu, H., Vigren, O., & Söderberg, I.L. (2025). Implementing artificial intelligence empowered financial advisory services: A literature review and critical research agenda. Journal of Business Research, 174, 114494.   👉 Steins, M., Becker, M., Odekerken-Schröder, G., Mathmann, F., Mahr, D., & Russell-Bennett, R. (2025). Do we think and feel Alike? Field evidence on developing a shared reality when dealing with service robots. Journal of Business Research, 180, 114729.   👉 Wang, Y.M., Matook, S., & Dennis, A.R. (2025). Unintended consequences of humanoid service robots: A case study of public service organizations. Journal of Business Research, 174, 114509.   👉 Flavián, C., Belk, R. W., Belanche, D., & Casaló, L. V. (2025). Automated social presence in AI: Avoiding consumer psychological tensions to improve service value. Journal of Business Research, 175, 114545.   👉 Saenger C., Kuchmaner, C.A., & Bateman, P.J. (2025). Betrayed by AI: How perceived betrayal by a virtual assistant affects consumers' purchase intentions for recommended products. Journal of Business Research, 185, 114940.   A big Thank You to our lead authors Nima Heirati and Valentina Pitardi, and our team members Chanaka Jayawardhena, Werner Kunz, and Stefanie Paluch it was great working with you all!   The paper can also be downloaded for the next 50 days from JBR - see first comment for link.   #ServiceRobot #AI #ArtificialIntelligence #ChatGPT #GenAI #CorporateDigitalResponsibility #CDR #ServicesMarketing #ServiceManagement #CustomerService #Service #Hospitality #CustomerExperience

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Global momentum is building for the AI & Digital Maturity Index (AI-DMI) – Times Higher Education and Inside Higher Ed's initiative to benchmark how universities are adopting AI, digital tools, and data-driven practices. We’ve already received 2,122 responses from 789 universities across 73 countries, with the highest number of responses from the US, Saudi Arabia, Nigeria, South Africa, and Pakistan. Universities with 50+ completed surveys will: * Receive a complimentary AI & digital maturity report * Be invited to an exclusive AI strategy webinar on using the Index to guide institutional planning around AI The AI-DMI helps universities: * Assess readiness for AI and digital transformation * Benchmark against peers globally * Identify opportunities for innovation and collaboration Join the global conversation, ensure your institution is represented – and encourage your colleagues to participate! #Digitaltransformation #DigitalMaturity #AI #Digitalclassroom #AIeducation #AIlearning https://lnkd.in/eM-um9XH

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🚀 The 2024 Open edX Impact Report is here! 📊 100M+ learners 🌍 2,283+ sites worldwide 🤝 New mission-aligned partners 💡 Inspiring case studies from WGU, IBM, E-She & UTEC Explore how Open edX is shaping the future of learning: https://lnkd.in/eDARtAzD #OpenedX #Impact #Report

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Designing eLearning and microlearning experiences that truly engage learners requires more than delivering content… it involves helping learners take ownership of their learning process. Integrating Self-Regulated Learning (SRL) strategies into digital learning environments empowers learners to set meaningful goals, monitor their progress, and reflect on their performance. By embedding SRL principles directly into the design of eLearning and microlearning, designers can create experiences that not only improve knowledge retention but also foster independence, adaptability, and long-term learning success. Can you share an example of SRL in digital learning environments? #microlearning #InstructionalDesign #training #neuroscience #instructionaldesigners #elearning #elearningdesign #talentdevelopment #education #learning #PerformanceImprovement #StrategicLearning #PerformanceConsulting #LearningDesign #LxD

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In the complex realm of development programming, where adaptive strategies and evidence-based approaches are crucial, a well-crafted Theory of Change (TOC) serves as the backbone for achieving meaningful results. This Theory of Change Revision Guide is an essential tool designed to help development practitioners reassess, refine, and align their TOCs with evolving contexts, new evidence, and shifting priorities. Initially developed for USAID/Vietnam and its implementing partners, this guide offers a step-by-step process for revising TOCs, ensuring they remain responsive to dynamic challenges and opportunities. It emphasizes the importance of participatory and iterative processes, encouraging collaboration among stakeholders, from local partners to technical experts. Through actionable frameworks and practical tips, the guide supports the identification of entry points, the validation of critical assumptions, and the optimization of interventions to achieve targeted outcomes. This resource is invaluable for M&E professionals, project managers, and development teams aiming to ensure their initiatives are both strategic and adaptable. By integrating this guide into your TOC review process, you can transform your framework into a robust roadmap for sustainable and impactful development. Dive in and discover how to navigate complexity with clarity and purpose. keep following me Abdi Yousuf

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Higher education leaders know that assessment isn’t just about accountability—it’s about understanding where to go next. 🚀 To support continuous improvement, institutions need more than test scores. They need clear, skills-based insights that can drive academic decisions. That’s where Territorium’s E-Proficiency Profile (EPP) comes in. Validated Skills Across Core Outcomes ↗️ EPP provides reliable data on student proficiency in four core areas: critical thinking, reading, writing, and quantitative reasoning. These insights are trusted by more than 400 institutions and are designed to inform real change, not just satisfy compliance. Learn more: https://lnkd.in/e4NBaj95

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We often think the best idea always wins. In reality, the idea backed by innovation capital wins, not necessarily the most brilliant one. Innovation capital is the credibility, trust, relationships, and track record that allow an idea to move forward. It is built over time through delivery, judgment, and the ability to bring others along. When innovation capital is strong, people listen, resources follow, and uncertainty becomes manageable. When it is weak, even good ideas struggle to get airtime. This is why innovation is not just about creativity or intelligence. It is about influence, timing, and confidence earned through consistent action. Leaders who understand this do not push ideas in isolation. They invest in people, networks, and small wins long before they ask for support on something bold. If this resonates, the episode How the Best Leaders Develop and Spend Innovation Capital from the HBR Leadership series is worth a listen. It offers a practical and grounded take on how innovation actually happens inside organisations. https://lnkd.in/g5N6MVS8 #InnovationCapital #Leadership #OrganisationalChange #InnovationLeadership #HBRLeadership

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What goes into creating an education strategy? Leading Learning recently shared this article from the ASAE: The Center for Association Leadership that gave some great perspective: https://lnkd.in/eKhS8TFM ➡️ Effective strategy starts with a clear understanding of your environment—including internal and external dynamics. Good strategy isn't reactive to WHAT is happening; it calls for a deeper diagnosis to understand WHY things are happening. ➡️ Just as important as what you do is what you choose to NOT do. This is informed by cross-functional inputs—not just what your team thinks. If your strategy exists in a silo, it is not a good strategy. ➡️ Strategy contains a coordinated set of actions that all reinforce your chosen direction. Prioritize executing a coherent, disciplined strategy > chasing ideas. What are some parts of strategy that you think get overlooked? Share in the comments!

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🚨 Academic CIOs and CTOs are optimizing systems. Faculty are redefining learning without them. While IT secures AI platforms, faculty are redesigning assessment and pedagogy on their own. That gap will cost academic technology leaders measurable influence within the next 18 months. 🎥 My new video explores how AI is redefining academic technology leadership and why infrastructure focused approaches no longer work. Three decisions you control right now: 1️⃣ Tie AI spending to learning outcomes Require a documented learning outcome for every AI platform deployment. No outcome statement, no budget approval. This forces technology decisions to answer pedagogical questions before procurement. 2️⃣ Focus on learning impact, not adoption metrics Shift conversations from usage counts to how AI affects learning and assessment practices. Adoption without impact does not build credibility. 3️⃣ Design for workflows, not workshops One off training sessions create compliance theater. Embedding AI into faculty workflows creates sustained adoption. If you do not act: Faculty will adopt tools without your input. IT becomes a reactive service desk instead of a strategic partner. Your next review will ask why learning technology decisions bypassed your office. 𝗔𝗿𝗲 𝘆𝗼𝘂 𝗹𝗲𝗮𝗱𝗶𝗻𝗴 𝗔𝗜’𝘀 𝗶𝗺𝗽𝗮𝗰𝘁 𝗼𝗻 𝗹𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝗼𝗿 𝗿𝗲𝗮𝗰𝘁𝗶𝗻𝗴 𝘁𝗼 𝗳𝗮𝗰𝘂𝗹𝘁𝘆 𝗮𝗱𝗼𝗽𝘁𝗶𝗼𝗻 𝗮𝗳𝘁𝗲𝗿 𝘁𝗵𝗲 𝗳𝗮𝗰𝘁? Comment 𝗔 or 𝗕. #HigherEdLeadership #EdTech #AIinEducation #USAII United States Artificial Intelligence Institute Lynsi L. Ajit K Jha Mike Spaeth David Friedson CAITL Neha Arora Rubina Fernandis Praveen Handral Brian Carvalho Shared Synergy

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Assessment professionals, make sure to check this out! Tyton Partners - Strategy Consulting "Time for Class 2025" is a must-read for those interested in digital learning, generative AI, and student success in higher education assessment and edtech. Access the report here: [https://lnkd.in/eCgsrNQp] #HigherEdAssessment #EdTech #GenerativeAI #LearningOutcomes #DigitalLearning #ProgramReview #StudentSuccess

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🎓 My new LinkedIn Learning Course – “Strategic Foundations of GenAI for Higher Education Leaders is now LIVE! ✨This high-impact quick course is specifically designed for higher education leaders and provides a strategic guide to developing an AI vision and roadmap for your institution. 💡 You'll gain strategies, frameworks, insights, and resources to help integrate AI across institutional operations, student services, academics, and more. The course also addresses risk, ethics, and governance, which are key requirements for the responsible adoption of AI in higher education. Whether you're just beginning your AI journey or looking to accelerate your roadmap, this course is designed to help you lead AI strategy with intentionality and purpose aligned with your institution's mission-driven goals. ➡️ Click on the link below to check out the course.   👇 https://lnkd.in/gp--SY-y #highereducation #collegesanduniversities #education #leadershipdevelopment #studentsuccess #collegeadmissions #executiveeducation #highered #academia

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