Existing customer guides
Managing your mortgage
Find out how to make overpayments, change mortgage holders, get permission to let and deal with worries about mortgage payments.
Mortgage tips and advice
Help to buy mortgages
You can no longer apply for the government’s Help to Buy scheme
You can no longer access the equity loan from Homes England, and you won’t be able to complete using a Help to Buy: Equity Loan mortgage. Find out more about the scheme here.
If you have any questions about your mortgage offer, please contact your mortgage advisor or broker for more information.
How to Buy-to-let
Practical tips for landlords
Read our tips on how to become a landlord – from choosing a property and mortgage, to understanding your tax liabilities and legal responsibilities to tenants.
Getting a mortgage when you’re self-employed
Verifying your income
Find out how to prepare for a self-employed mortgage application – and see how we can help you.
Energy at home
Discover a range of energy-saving tips and information on renewable energy sources. You can also find out about the latest offers available, if you have a residential mortgage with us.
How to apply
Mortgage calculators
Work out which kind of mortgage you could afford
Use our mortgage calculators to work out how much you could borrow and how much deposit you need for a mortgage.
Agreement in Principle
Take the first step to your mortgage
Start an Agreement in Principle (AiP) online to find out quickly if you could borrow the amount you need – without affecting your credit score.
Book an appointment
If you’re with Premier, our Financial Guides can support you with your goals and help you plan for your future. Whether you’re moving or improving, we’re ready to help, and offer exclusive mortgages. We’re available Monday to Friday, from 8am to 6:30pm and Saturdays, from 9am to 3:30pm.
Cover for the things that matter the most
Get help or contact us
Chat to us online
If you already bank with us, you can open a chat in Online Banking.
Call us
0333 202 7580
Our mortgage experts are available Monday to Friday from 8am to 8pm, Saturdays from 9am to 5pm, Sundays closed, and bank holidays from 9am to 5pm. To maintain a quality service, we may monitor or record phone calls. Call charges .
Visit a branch
Find a branch near you that offers appointments with mortgage advisers and see when we’re open.