Lost, stolen or damaged cards
Report your lost or stolen card
If you’ve lost your card or it’s been stolen, it’s important to let us know as soon as you can, so we can cancel your card.
If you have an Amazon Barclaycard, you’ll need to log into the app to report your card as lost or stolen.
Use our app(1)
From the home page, open ‘Cards’ and then select the card you’re concerned about. Then select the option to report a lost, stolen or damaged card and follow the instructions. Alternatively, send us a message from the ‘Help’ section in our app.
Give us a call
You can also use our Next Generation Text or SignVideo services. Find out more about our call charges . Please check with your service provider if you are calling from outside the UK.
Call from the UK: 0800 161 5308 and press option 1
Call from abroad: +44 1604 230 230
Call from the UK: 0800 151 0157 and press option 3
Call from abroad: +44 800 151 0157
Report your damaged card
Whether you’ve snapped your card by accident or the chip’s worn away, you can order a new one in the app or online in just a few steps.
Use our app(1)
From the home page of our app, you can open ‘Your cards’ and then select the card. Then choose the option for reporting lost, stolen or damaged cards and follow the instructions.
Not registered for our app? It’s quick and easy. Register here .
Use online servicing
I have an Amazon Barclaycard
Log in to Barclays Online Banking , select ‘Report damaged, lost or stolen card’ and follow the instructions to block your card and order a new one.
Your new card will arrive within seven working days.
Get the Barclaycard app
Check your balance and recent transactions, pay your bill and much more - our app is safe, secure and free to download.
You need to be 18 or over to access this product or service using the app. T&Cs apply.
Download the Barclaycard app
Check your balance and transactions, pay your monthly bill and confirm online payments securely. The Barclaycard app helps you manage your card – whenever and wherever you want. You need to be 18 or over to access this product or service using the app. T&Cs apply.
Scan the QR code to discover how to download the app.
If you’re using your mobile device now, download it from your app store below.
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Important information
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You need to be 18 or over to access this product or service using the app. T&Cs apply.(Return to reference)