Freshcaller
Let AI connect your sources for you
Skip the manual setup — run this in your project and the wizard auto-detects your databases and APIs and connects them to PostHog.
Connect Freshcaller to PostHog to sync your data into the PostHog data warehouse for analysis and modeling.
Enter your Freshcaller account name and API key to pull your Freshcaller call-center data into the PostHog Data warehouse.
Your account name is the subdomain in your Freshcaller URL — e.g. acme for acme.freshcaller.com.
Your API key is on your Freshcaller profile settings page (click your profile picture → Profile settings; the API key is shown in the right sidebar).
Configuration
| Option | Type | Required |
|---|---|---|
Freshcaller account name | text | Yes |
API key | password | Yes |
Linking Freshcaller to PostHog
- Go to the Data pipeline page in PostHog
- Click New source and select Freshcaller
- Fill in the required configuration fields
- Click Next, select the tables you want to sync, and then press Import
Supported tables
| Table | Description | Sync method | Incremental field | Primary key |
|---|---|---|---|---|
users | An agent or admin in your Freshcaller account who can handle calls. | Full refresh | — | id |
teams | A group of agents in Freshcaller used to route and organize calls. | Full refresh | — | id |
calls | A phone call handled through Freshcaller, inbound or outbound. | Incremental, Full refresh | created_time | id |
call_metrics | Per-call performance metrics for a Freshcaller call (hold time, talk time, cost, etc.). | Incremental, Full refresh | created_time | id |