Megan Brown is an Experience Specialist with Nielsen Norman Group, focusing on design. She enjoys designing intuitive experiences that help users navigate complex systems.
Test your site’s visual design using these 6 methods: 5-second test, first-click test, preference testing, visual design questions after usability testing, eyetracking, and A/B testing.
Journey maps focus on specific personas interacting with a product or service, while experience maps highlight broader human behaviors not tied to a specific company.
Wireflows combine wireframes with flowcharts to help document user interactions. They can aid in team collaboration, developer handoff, and help ensure clear communication for complex interactions.