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Technology and operations leader with the right mix of executive leadership skills and…
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Michele Richards shared thisMichele Richards shared thisJoin us live for the ServiceNow AI Platform Zurich release event on Wednesday, September 10. Snag a front-row seat to see how we’re revolutionizing work with hybrid workflows, flexible app dev, and advanced security on a single, scalable, hyper-intelligent platform.
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Michele Richards shared thisIt’s here! Our Yokohama platform release unleashes thousands of new AI agents across CRM, HR, IT, and more for faster, smarter workflows and maximum business impact. Get all the details here: http://spr.ly/60460OrDE
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Michele Richards shared thisI’m proud to work for one of Ethisphere’s 2025 World’s Most Ethical Companies! This honor recognizes our commitment to making the world work better for everyone. Learn more and see the full list here: http://spr.ly/60400JkYa
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Michele Richards shared this@servicenow is doing it BIG this year! Join us at @SphereVegas for an out-of-this-world celebration (with a surprise musical performance 🤫) to close out the week! Register for Knowledge 2025 now: http://spr.ly/6042LI8Jp
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Michele Richards shared thisXanadu is here! With so many exciting innovations in our biggest AI release yet, it’s almost impossible to choose a favorite. Get a full rundown of the new features in this blog and let me know your #1 in the comments. http://spr.ly/6049Ws2Ed
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Michele Richards shared thisMichele Richards shared thisMy team is hiring - join us in making the world work for everyone! We're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™. #hiring #communications #learningandevelopment
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Michele Richards shared thisProud to share that ServiceNow is now on the prestigious FORTUNE 500 company list for the first time. This is evidence that we're making the world work better for everyone. CFO, Gina Mastantuono, shares how we are continuing the momentum; read here: http://spr.ly/6044OARaMServiceNow Joins Fortune 500 List - ServiceNow BlogServiceNow Joins Fortune 500 List - ServiceNow Blog
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Michele Richards shared thisJoin Dave Wright and special guests for this #Know23 Spotlight Panel: Making the world work better with the Now Platform! Discover how Welcome US and Goldman Sachs harnessed the power of the Now Platform to bring aid to displaced families. http://spr.ly/6044O9HiK
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Michele Richards shared thisJoin our must-see #Know23 keynote! 💡 CJ Desai, President & COO ServiceNow, chats with NVIDIA's Founder & CEO Jensen Huang about generative AI, as well as with other customer luminaries on how they're driving success. http://spr.ly/6049OgTmv
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Michele Richards liked thisMichele Richards liked thisOne of the most interesting observations from recent AI deployments is that many organisations are not getting maximum value! The reason is simple: they're using AI to improve individual tasks while leaving the surrounding workflow unchanged. If a process contains unnecessary handoffs, poor data quality, duplicated effort, or organisational friction, AI will often accelerate the process without fundamentally improving the outcome. You end up doing the wrong thing faster. Rather than asking, "Where can we apply AI?", we should be asking, "If AI existed when we designed this process, would we have built it this way at all?" That shift in thinking is important. #AI #Leadership #DigitalTransformation #FutureOfWork
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Michele Richards liked thisMichele Richards liked thisFrom Aspen to Australia. Every release tells a story. This one is about the people who built it. Australia is our largest AI platform release yet. And when I think about what it took to get here, I keep coming back to how this was made: not in one place, not by one team, but through genuine global collaboration across engineering, product, design, and delivery, with shared accountability at every step. Nearly half of our global product engineering is built in India. From Employee Works to AI Specialists to Build Agent and many more incredible capabilities of the release came from teams in India. But it came together with colleagues across time zones, functions, and release cycles, all working toward the same outcome. This is the work our engineers showcased at Mumbai, Delhi & Bengaluru AI Summits earlier this year, and at Knowledge 2026 in Las Vegas most recently. Not concepts. Not roadmap. Work that is live, tested, and in customers' hands. What strikes me every release cycle is that excellence at this scale does not happen by accident. It is engineered. Sprint by sprint, test by test, with quality treated as a commitment, not a checkpoint. A huge thank you to everyone, including our India teams, who contributed to making this release possible. When we ship something of this scale, it reflects our work, our innovation, and our commitment to putting AI to work for people. Amit Zavery Joe Davis Amy Lokey Aditya Rao Praveen Damodaran Kulmeet Bawa Saurabh Dewan Sujit Sharma Shankar Kattamanchi ilango AP Supriya Saripalli Kaustubh Chandra (KC) #PutAItoWorkforPeople
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Michele Richards liked thisWhether you're in outdoor recreation or scaling another vertical, partnerships and community strategy compound into measurable growth. We build these programs at scale at Gold Standard Commerce. See how leading outdoor brands are using them to drive impressive results. Request the playbook.Michele Richards liked thisThe outdoor recreation market reached $61.7 billion in 2025. It is on a trajectory toward $111.78 billion by 2035. There are brands in the outdoor recreation space using partner programs and community brilliantly to support exceptional growth. The playbook shows how. Check out the valuable insights in the 2026 Outdoor Recreation Market Playbook. Trail to Transaction maps where that opportunity actually lives. Who is buying. What moves them. How partnerships drive compounding revenue. How community becomes a revenue strategy. What execution looks like at scale. Whether you're in the outdoor recreation space or another vertical, there are strategies to learn from. Affiliate, influencer, ambassador, and community programs are generating compounding revenue for brands that manage them with intention. The ones winning know the difference. Request the full Oudoor Recreation 2026 Playbook at : https://lnkd.in/g7kq_DS8
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Michele Richards liked thisMichele Richards liked thisWe’re fundraising in support of Ronald McDonald House Charities, a partner we’ve had a long-standing and meaningful relationship with. They do incredible work providing accommodation and support to families with seriously ill children, helping them stay close to their child during hospital treatment. On the 19th of June, I’ll be taking part in the Plane Pull challenge in Baldonnel, working together with my teammates from ServiceNow to pull a full aircraft across the runway. Please support this, any donation makes a difference. https://lnkd.in/eXM6-Bif
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Michele Richards liked thisTreat your affiliate program like the sales channel it is, and it performs like one.Michele Richards liked thisToo many affiliate programs are built on a simple idea more partners = more revenue In practice, it rarely works that way Volume without strategy doesn’t convert The programs that actually drive revenue are run like a sales channel - focused partner recruitment - consistent communication - clear performance data That’s when affiliate can outperform paid ads by 3.6x Most programs never get there Partners go inactive Outreach slows down Data gets ignored The channel takes a back seat and never produces consistent results It’s not the model It’s the execution The programs that scale are intentional They double down on what’s working They stay close to their partners They manage for revenue, not signups There’s usually more revenue sitting in your existing program than you think It just needs the right approach to turn it into a real growth channel If you’re looking to make your affiliate channel more consistent and revenue-driven, happy to share what’s working right now
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Michele Richards liked thisMichele Richards liked thisThis week in Washington, D.C., I had the privilege of representing Salesforce at three gatherings focused on one of the most consequential workforce challenges in our country: the futures of those who serve and the families who serve alongside them. On Tuesday, I joined Kathy Roth-Douquet (CEO) and Lindsay Knight, PhD (Chief Impact Officer) of Blue Star Families at Advancing Military Spouse Employment: Moving Past Systemic Barriers. Their new longitudinal study "Endless Adaptation, Limited Progress" follows 308 military spouses over three years. The findings are striking: only 22% sustained full-time employment across the study period. And it isn't for lack of capability, 43% hold advanced degrees, compared to a 14% national average. The research identifies four predictors of sustained employment: education, work location flexibility, pay satisfaction, and mentorship. Stability isn't a function of who military spouses are. It's a function of how work is designed around them. On Wednesday evening, I had the honor of attending the Leadership Dinner at the Military Women's Memorial in Arlington, as part of the America at 250 commemoration. Meeting architects Marion Weiss and Michael Manfredi was extraordinary, but the conversation I'll remember most was with Phyllis Wilson, the Memorial's director. The Memorial is the only major national memorial honoring the more than three million women who have served. In that venue, it was impossible not to feel the weight of representing a community that has too often been invisible. On Wednesday and Thursday, I joined the Hiring Our Heroes Military Spouse Employment Summit, where leaders across military, business, and government aligned around a single goal: driving military spouse unemployment from 20% down to 5%. The research and the conversations pointed in the same direction. There is no single path. Our solutions have to be portable across moves and built around the realities of military family life. Salesforce Military, our free, global workforce development program, is one example: 90,000+ members, 1M+ Trailhead badges, 9,000+ certifications, and career pathways built for veterans, transitioning service members, and military spouses. Skills-based credentials that travel with the person, through every PCS and every life stage. That portability is exactly what the research identifies as one of the strongest predictors of continuity. But programs alone aren't enough. Real progress requires the broader business community to invest in skills-based pathways, mentorship that leads to advancement and credentials that move with military families. The talent is there. The commitment has to match it. To everyone who serves, and to every spouse who serves alongside them...we're building something worthy of you. #SalesforceMilitary #HiringOurHeroes #BlueStarFamilies #MilitaryWomensMemorial #Agentforce Eric Eversole Tom House JoAnne Bass Kendall Collins
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Michele Richards liked thisMichele Richards liked thisProud to share that ServiceNow Ireland has been recognised as one of Ireland’s Best Workplaces in Tech 2026 by Great Place to Work® Ireland! ⭐ Our Ireland team continues to be a hub for innovation, collaboration, and talent — helping drive transformation for customers around the world while building an incredible culture along the way. A huge thank you to our teams across Ireland who make ServiceNow such a great place to grow, innovate, and succeed together. #ServiceNow #GPTW #BestWorkplaces #Innovation #IrelandTech
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Michele Richards liked this89% of buyers will switch to a competitor if onboarding feels too complicated.Michele Richards liked thisYou closed the deal. Signed the partner. Landed the client. Then what? If the answer is "we figure it out as we go," you are already losing momentum. 44% of subscription cancellations happen within the first 90 days. 89% of buyers will switch to a competitor if onboarding feels too complicated. And 63% of customers say onboarding is a key factor in their decision to stay. The pattern is clear. When there is no playbook, no structure, and no clear path to value, people disengage. Fast. This applies to clients. To partners. To subscribers. To anyone you spent time and money acquiring. A strong onboarding process is not a nice to have. It is the difference between a customer who stays and one who quietly disappears. The close is not the finish line. It is the starting line. We help teams build the onboarding playbooks and partner frameworks that turn new relationships into long term revenue. Ready to stop losing what you already won? Send us a message
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Michele Richards liked thisAre you turning your wins into revenue?Michele Richards liked this73% of buyers say case studies influence their decisions. Only 34% of companies actually use them effectively. That gap is your competitive advantage. Most founders are leaving revenue on the table because they're not packaging their proof. Your authority isn't built on visibility. It's built on proof. Send us a message.
Experience & Education
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ServiceNow
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Licenses & Certifications
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Google Adwords 101
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Google Adwords 102
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Google Analytics: Advanced Topics & Implementation
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Google Analytics: Intro & User Training
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Google Website Optimizer: Landing Page Testing
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Introduction to Photography in the Digital Age
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Microsoft Access for Business
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Microsoft Excel for Business
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Photoshop & Fireworks for Web Design
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Photoshop 2 Day
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SEO & SEM: Search Engine Optimization & Marketing
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Web Analytics: Techniques, Tools & Tricks
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Web Publishing I
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Web Publishing II: HTML & CSS
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Web Publishing III: Site Design and Usability
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Projects
Languages
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English
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