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Sam Sanders shared thisGenerative AI is now part of everyday work - but most people aren’t using it to its full potential. With only 27% of the UK workforce having received any AI training, confidence is often higher than capability, creating real risks and missed opportunities. KPMG UK's 'Realising the Full Potential of Copilot' programme helps teams move beyond basic prompting and start using Copilot as a truly transformational tool. Through three focused, one hour webinars, participants learn how to integrate Copilot into complex workflows, apply advanced prompting techniques, build productive habits and innovate safely within ethical AI frameworks. Equip your workforce to use Copilot confidently, creatively and responsibly - and turn everyday tasks into real strategic value. Find out more here: http://spkl.io/6042AFQMm
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Sam Sanders shared thisCitizen experience isn’t improving - because digital delivery alone isn’t enough. KPMG UK's Public Sector CEE 2026 research shows progress has stalled as transformation focuses on touchpoints, not the system behind them. Real change comes from system alignment: ➡️ Remember me: joined‑up data and services ➡️ Recognise me: services designed around real lives ➡️ Respect me: digital, AI and human support working together When public services operate as one connected ecosystem, outcomes improve for citizens and staff alike. Download the full report here: http://spkl.io/6045AFQz3
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Sam Sanders shared thisCitizen expectations are rising – but public sector experience is flatlining. KPMG’s flagship 2026 Citizen Experience Excellence Report has now launched, which sets out why incremental digital improvements are no longer enough. Based on insights from 30,000+ UK citizens, the research shows that meaningful progress only happens when services move beyond isolated digital delivery to system alignment – where data, workflows, policy and operating models are designed end‑to‑end around real citizen journeys. If we want services that truly remember, recognise and respect people – this is the shift. 👉 Read the full report: http://spkl.io/6041AFQzJ
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Sam Sanders reposted this🙌 Well done KPMG UK Advisory! I'm particularly pleased to see our public sector practice awarded 🏅 Gold for the ninth year in a row in the FT Leading Management Consultants rankings. Thank you to the colleagues who work tirelessly alongside public sector colleagues to #MakeTheDifference to public service outcomes.Sam Sanders reposted thisI'm proud to share that our KPMG UK Advisory practice has once again been recognised in the Financial Times UK's 2026 Leading Management Consultants rankings, based on client feedback collected by Statista. We've ranked gold 🥇 for the 9th consecutive year in many areas – Public & social sector; Financial institutions & services; Finance, risk & compliance; and Organisation & change. A real testament to the commitment, expertise and impact our teams deliver for clients every day. This year feels particularly special as we've also been recognised with 🥉 in the AI category for the first time. It reflected our strategic focus on embedding AI across every part of Advisory - from hands-on client pilots to our AI Upskilling programme with Multiverse - ensuring innovation is practical, responsible and value-drive. Tamas Wood; Simon Albrighton; Noeleen Cowley; Naveen Sharma; Svilena Tzekova; Gordon Shearer; Hannah Twist; Alex Hartley; David Miller; John Moth; Paul Henninger; Leanne Allen
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Sam Sanders shared thisReally looking forward to the discussion! Andrea Turley Andrew Bush Thea Tomison Ben Rymer Lizzie Garland Paul C. Jane Scully Robin Barter Richard Hewes Tamas Wood Nicholas Fox, MCMI ChMC Jayne Tingle Jon GarrittySam Sanders shared this📢 Join us for an exclusive webinar for Universities UK members 📢 We’re partnering with KPMG to explore insights from our Radical Collaboration playbook – produced in support of Universities UK Transformation and Efficiency Taskforce. This session will: ✅ Highlight practical models for collaboration in Higher Education ✅ Share case studies and examples from the report ✅ Offer guidance on “how to get started” and overcome common hurdles ✅ Include expert input from KPMG and Mills & Reeve, chaired by UUK Why attend? The pressure on Higher Education institutions to innovate and achieve efficiencies has never been greater. If you’re a university leader driving change or simply interested in innovative approaches to collaboration, this is a must-attend event. 📅 Date: Wednesday 17 December 🕒 Time: 12.20pm to 1.30pm 💻 Free for UUK members 👉 Register now: https://lnkd.in/e29RmsBV #HigherEducation #Collaboration #Leadership #UUK #KPMG #MillsAndReeve #RadicalCollaboration Poppy Short I Sam Sanders I Martin Priestley I Miriam Deakin I Matthew Howling I Kate Ciborowski I Siân Jackson I Laura Ludlow https://lnkd.in/e29RmsBV
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Sam Sanders reposted thisSam Sanders reposted this1B - Competition or collaboration? This session, chaired by Sharona Friedman, President & CEO, Global Institute of Sport (and IHE Board Member), brought together speakers Cheryl Watson, VP Education, TechnologyOne, Sam Sanders, Head of Education, Skills & Productivity, KPMG UK, Ben Jordan, Director of Strategy, UCAS, Liam Earney Managing Director of Higher Education and Research, Jisc, and Steffan Davies, Chief Executive Officer, AD Education They were asked to explore the question as to whether institutions should compete to differentiate or collaborate to share resources in the current context of financial pressure and the potential of a shrinking sector. In particular, what student choice means to students now, how their perceptions and needs are evolving, and how student choice can be protected in each approach. Lots of thoughts were shared, but two key messages were: 1) It's not necessarily always a choice between competition *or* collaboration, it could also be competition *and* collaboration! 2) Students need to be at the heart of any decisions, with their voices listened to, and the impact on them taken into consideration. #IHE2025
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Sam Sanders shared thisWhat if your next outsourcing deal could do more than save money? Tania Gill, KPMG UK's Managed Services Partner, explores why traditional outsourcing models are falling short, and how next-generation Managed Services can unlock competitive advantage through tech, talent, and transformation. Discover how outcome-focused contracts, innovation by design, and access to scarce skills are reshaping the future of operations. Read now 👉 http://spkl.io/6046AdGS0
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Sam Sanders shared thisKPMG UK has won Bronze for ‘Best Use of AI in Learning’ at this year’s Learning Technologies Awards! 🏆 This achievement reflects the firm's commitment to lifelong learning and empowering colleagues to unlock their full career potential. Through their Space to Learn programme, KPMG UK is investing in innovative learning technologies – including Spark, their conversational AI skills coach embedded in Microsoft Teams. Spark helps colleagues: ✅ find the right learning at the right time ✅ receive personalised recommendations ✅ access data-driven insights to improve outcomes This recognition is a testament to the learning team's hard work, vision and innovation. Congratulations to everyone involved – you’re shaping the future of learning at KPMG UK! #LearningAwards #AIinLearning #Innovation #LifelongLearning
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Sam Sanders shared thisIt's here! KPMG UK's 16th annual Customer Experience Excellence Report. This year’s theme is Agentic AI – the next big shift transforming how brands connect, serve and build trust with customers. Are you ready for the AI-powered CX revolution? Download the report today: http://spkl.io/6043AdGq5 #CEE2025 #CustomerExperience #AgenticAI
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All the very best of luck Sandra Cox, its been a pleasure working with you!
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A really insightful article from our resident industry expert Emily-Rose Jones - tax is hugely complex and often a costly afterthought on major HE ERP transformations
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Sam Sanders liked thisSam Sanders liked thisI’ve spent the last few years helping stand up Adelaide University — one of the most defining experiences of my career, and one I’m really grateful for. This week, I joined KPMG Australia in Sydney as a Director in its national education practice. New city, new pace — keen to get into it!
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Sam Sanders reacted on thisSam Sanders reacted on thisToday was the last day of my interim assignment at Middlesex University. Thank you to Shân Wareing for the amazing opportunity to become part of the MDX family. It has been an incredibly rewarding experience. I started in July 2024 as interim COO, on a six-month contract, and I am leaving 21 months later as the interim Executive Lead for Finance. When I joined, the University was about to post a large deficit: in 2025/26 it is anticipated that MDX will have a surplus for the first time since 2019/20. It has been a fantastic team effort to get to this point. I would like to thank all my colleagues, past and present, who have supported me, and taught me so much. It has been a privilege to be part of the University’s journey. For the next few months, I will be returning to semi-retirement. If you think my skills and experience could support you, or anyone in your network, as a consultant or interim, please contact me. MDX gave me the opportunity to return to my professional services roots, and play an active role in the University’s international affairs, which I have really enjoyed. As a result, I would be particularly interested in supporting a university to maximise their potential in transnational education and international student recruitment.
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Sam Sanders reacted on thisSam Sanders reacted on thisFor nearly two years, I’ve worked daily with my wonderful colleague, Middlesex University interim Chief Operating Officer, Dr Tim Westlake. Outstandingly capable, supportive, and energetic, Tim has successfully led and delivered a vast number of essential and challenging initiatives. Our full permanent executive team will be in place with the arrival of Byron Hoo in a couple of weeks, and it’s time to thank Tim and wish him well on his next interim adventure (hopefully with some time between, for tennis, dog walking, and family). A personal milestone too. My colleagues remembered my birthday!
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Sam Sanders reacted on thisSam Sanders reacted on thisToday marks my last day at KPMG UK. My relationship with KPMG has spanned my entire adult life, I have made many friends, worked hard, laughed and cried ( mostly laughed) - it has been good to me and I have had a ball! To all colleagues, clients and friends who have been part of my journey - thank you and a specific thank you to all of you who have helped me bring this chapter to a close over the past month - you know who you are! As I look to the future I am focussing on a quote from Satya Nadella " the future is the past put to good use" ... onwards!!!
Projects
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University of Aberdeen Digital Strategy Project
The development of a digital transformation strategy for the university, following a discovery phase of extensive workshops, a co-design vision phase, and the delivery of a digital strategy, illustrated by customer journey maps, and a set of outline business cases for the university to proceed with.
It was a great three-way partnership between the university, Precedent - looking outside-in from a customer experience perspective, and KPMG - looking inside-out from a process, structure…The development of a digital transformation strategy for the university, following a discovery phase of extensive workshops, a co-design vision phase, and the delivery of a digital strategy, illustrated by customer journey maps, and a set of outline business cases for the university to proceed with.
It was a great three-way partnership between the university, Precedent - looking outside-in from a customer experience perspective, and KPMG - looking inside-out from a process, structure, skills perspective. Delivered on time and within budget.Other creators -
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