Cheryl Watson

I’m thrilled to announce Salesforce UKI’s new strategic partnership with the UK’s largest hire company Sunbelt Rentals UK & Ireland. By leveraging Salesforce's AI solutions, Sunbelt Rentals will enhance operations and drive intelligent, data-driven decision-making, showcasing the power of technology to transform an entire sector. This collaboration marks a significant step towards accelerating growth – enabling faster, deeper customer insights, and more agile ways of working. See how we're working together: https://lnkd.in/eePWDdfF #Salesforce #SunbeltRentals #DigitalTransformation #CustomerExperience #AI #Partnership

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Over the past few months, through conversations with both clients and consultants, a clear pattern has started to emerge around AMS support. For many organisations, the challenge isn’t the platform itself; it’s how AMS support is being delivered. The most common issues I hear are: - Delayed SLA responses, sometimes stretching to 48 hours even for priority tickets  - Lack of continuity in assigned consultants, leading to lost context and repeated onboarding  - Limited ownership and understanding of the client environment  - An AMS model that becomes purely reactive, with little focus on continuous improvement  - Unplanned additional hours or charges, often driven by unclear scope boundaries or reactive delivery AMS should feel like an extension of your internal team, with continuity, accountability, and a genuine understanding of your environment, not a revolving door of resources or just another ticket queue. If any of this resonates, it’s often worth getting an objective look at how your current support model is really performing: what’s working, what isn’t, and where value may be leaking. If you’d like an independent review of your current AMS set-up and support approach, feel free to reach out. Sometimes an outside perspective is all that’s needed to reset expectations and outcomes.    Links: www.WDAssist.com #Workday #AMS #HRTech #ERP #DigitalTransformation

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EBSCO FOLIO is Now on the APUC Framework Libraries across Scotland and the UK can now easily procure EBSCO FOLIO through the APUC Framework Agreement! This open-source, cloud-based Library Services Platform offers flexibility, cost-effective innovation, and seamless integration with existing systems. We’re committed to empowering academic libraries with cutting-edge technology. 📄 Read the press release here: https://ow.ly/APMt30sLZOp #EBSCOFOLIO #LibraryInnovation #HigherEducation #OpenSource #LibraryTechnology #APUC #EBSCOUK

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If you work in government, you'll have heard a lot about automation lately. But what should it look like? HMRC's journey over the past decade provides an answer. HMRC collects over £800 billion annually, serving 45 million individuals and 5.5 million businesses. When they established their Automation Delivery Centre in 2016, it wasn't about chasing tech trends. It was about improving how government works. By 2018, their robotic process automation had already processed 10 million transactions. The results were immediate: call handling times dropped 40%, employer registration costs fell 80%, and 350 skilled staff were freed from repetitive work to focus on supporting customers. What stands out isn't just the technology. It's the approach. More than 300 process improvement ideas came from HMRC staff themselves, then scaled through robust governance. This is digital transformation done right: empowering people, not replacing them. Now every department faces the same challenge. The £3.25 billion Transformation Fund and 15% cost reduction targets by 2029-30 mean delivering more with less. The National Audit Office estimates £36 billion could be saved annually by automating routine tasks across government. HMRC shows this is possible. At SCC, we've supported HMRC's evolution for over a decade, most recently extending our Declaration Management Service contract through 2028. Our role has been providing the scaffolding for their vision: reliable technology that turns ambition into reality. For civil servants wrestling with legacy systems and rising expectations, the path is mapped out. Start with your people, focus on outcomes, partner for the long term. The real return isn't just pounds saved, but public trust earned through faster, fairer services. What lessons from HMRC's journey could help your department deliver more for less? #DigitalTransformation #PublicSector #Automation #HMRC #GovernmentEfficiency

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Insight is now a supplier on the Crown Commercial Service’s Back Office Software 2 (BOS2) agreement (RM6285) for: ✅ Lot 1: Enterprise software ✅ Lot 2: Specialist software solutions The BOS2 agreement gives public sector organisations, including the NHS, access to flexible SaaS solutions for back office functions, whether cloud-based, on-premise, or hybrid. From finance and HR to procurement and payroll, BOS2 helps streamline operations and drive efficiency. 🎯 🚀 If you want smarter software for smoother operations, find out how we can support your needs through CCS’s BOS2 agreement. Learn more about Insight Direct 👉 http://ms.spr.ly/6045seARH

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We’re proud to partner with Hillier Nurseries Ltd Limited to deliver a truly transformative Microsoft Dynamics 365 Business Central project. This major project will see Nexer futureproof Hillier’s finance systems and integrate them with specialist nursery-management and point-of-sale platforms. The result: a future-ready, seamless digital infrastructure that supports Hillier’s continued growth, operational excellence, and 160-year legacy of quality and innovation. As Hillier’s chosen business applications partner, Nexer brings deep technical expertise, a customer-first philosophy, and values that align closely with Hillier’s own family-business ethos. Discover more about our work with Microsoft Business Applications: https://lnkd.in/eWmBqmj8 #MicrosoftDynamics365 #BusinessCentral #ERP #DigitalTransformation #RetailTech #FinanceTransformation #TechForGrowth

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Children with Cancer UK is boosting its fundraising impact with Salesforce, enabling more support for children and families affected by cancer. By modernising its technology stack with Salesforce CRM, Data Cloud, and Marketing Cloud, the charity has created a single, trusted view of supporter data, automated key fundraising journeys, and delivered more personalised engagement at scale. This transformation has reduced manual processes, improved donor retention, and increased fundraising outcomes - including raising more money year over year despite fewer event participants. With a strong data foundation in place, Children with Cancer UK is now exploring AI innovations like Agentforce and Tableau to become even more data-led and accelerate progress towards its mission: Until every child survives. Read the article here: https://lnkd.in/eYNakZ6K

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The Scottish National Investment Bank helps businesses access capital funds with smarter processes and richer insights. Learn how the Bank has used Salesforce to boost the efficiency and visibility of an investment pipeline worth millions of pounds.

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The team have delivered some fantastic updates recently but its hard for our Accounting Partners to keep up especially as we are in the middle of so many firms finalising or reassessing their MTD Plans. The product side is easier for us to update you on now we have this fantastic new timeline highlighting our recent releases along with a selection of upcoming updates https://lnkd.in/ePGGm3H4 The main points we are hearing are; 1) Practices had a plan to go with their incumbent software with a view that this helps internal efficiencies because the team already know the tool, the realisation has set in that some of the proposed workflows wont be easy for clients to do themselves. 2) The costs associated with an MTD solution aren't always transparent so some vendors are shamelessly excluding information about upgrades or additional tools that are required until the firm finds this out themselves, limiting features or needing extra bolt ons instantly eats into any slim profit margins this client base may provide a Practice. 3) Practices rethinking how hands on they will be during the setup process, the thought of getting the clients to pick a software and set themselves up is being met with the reality that some clients wont do this by the deadlines and others could get it wrong and create a lot more work to rectify further down the line. FreeAgent and other vendors have different approaches and the industry is blessed with some fantastic tools to help solve these problems and no one software will suit every scenario but firms should guide clients wisely. Some firms are way ahead and got software comparisons and pricing plans nailed and communicated so its certainly not all doom and gloom. I have linked a couple of my heavily biased favourites from this week in the comments.

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Informative session at Tech On Toast's Weareservice event this week on labour, hosted expertly by Lewis Rhys Davies and the Nory team. Great to hear from Jack Lander's Pizzarova Digby+Fox Hospitality and Digbeth Dining Club about the labour challenges and impact on labour. Of course, they discussed where QR codes can be leveraged in the right places to help staffing pressures and to improve the guest experience. As Nory's allergen partner, Ingredifind see significant labour benefits in giving staff and guests digital access to allergen data, so queries get answered at the table. No interruptions for GM or chef. No errors. No word of mouth risk. With allergy orders taking 10x longer to take than non-allergy ones, has your business looked at the ongoing impact of allergy queries on labour and service?

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With two-thirds of UK businesses struggling to find qualified employees, junior talent is essential to driving change. In our latest podcast, Imogen Kempster and Fujitsu’s junior talent discuss how curiosity and fresh perspectives fuel innovation, improve efficiency, and support digital transformation. Learn more 👉 https://okt.to/PAde6f #JuniorTalent #DigitalTransformation #TheCollective

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📼Preparing to move to the Cloud? ☁️ Hear from Norfolk County Council on their key learnings and most important areas to focus on. For the council, implementing Oracle Cloud meant rethinking processes, roles and behaviours across HR and finance. In this video, they share key lessons from their journey, especially the importance of managing change at every level. 🔄 #digitaltransformation #GovTech #LocalGov

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