Return Window
Returns are accepted within 14 days of delivery for items that are unused and unopened, in their original packaging. Opened or used items cannot be returned.
Return Process
To return an item, please email customer service at [email protected] for approval and a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following
address:
2320 Donley Dr Suite C, Austin, TX 78758
For ordinary returns, you are responsible for shipping charges, and we recommend you use a trackable method to mail your return.
Warranty: Defective or Damaged Items
If an item arrives defective or damaged, email [email protected] within 14 days of delivery with a description of the problem and photos of the item and its packaging. Defective or damaged items reported within 14 days of delivery are replaced or refunded. We cover return shipping for defective or damaged items.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow up to ten business days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.