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Apple Responds to iPhone Duo Display Cracking Reports

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https://www.macrumors.com/2026/10/26/iphone-duo-crack-apple-response/
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The usual "a small number" response. Let's hope it stays that way. All I know is, apple care aside, if my $2,000 duo did that, I would be livid. I know many will disagree but there is no excuse for even one of these duos to crack like this. Apple took their time in foldable for a reason, or so we thought.
 
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Apple is selling millions of Duos, there's bound to be some that have a defect from the factory - it's normal for every mass-produced product. The handful of units with a defect is what makes headlines, not the other million+ units that are perfect.

What I do think is more of a concern is how getting sand or dirt on the hinge can potentially render the device inoperable. I don't understand how it has an IP68 rating. I know this is a common failure point for other foldables as well, but I thought Apple would come up with some clever engineering to better protect the hinge.
 
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Apple Introduces Revolutionary New Experience for iPhone Duo​

CUPERTINO, CALIFORNIA — Apple today addressed reports of iPhone Duo screens cracking after just a handful of folds, calling the phenomenon “a groundbreaking advancement in personalized display technology.”

“We've always believed in pushing boundaries,” said an Apple spokesperson. “Now we're breaking them. Literally.”

Apple is calling the innovation Dynamic Fracture™, a revolutionary feature that gives certain Duos a unique structural personality.

“Competitors require thousands of folds before their displays fail. We've achieved similar results in fewer than 20. That's innovation.”

Apple emphasized that the iPhone Duo w/ Dynamic Fracture™ is an exceptionally exclusive, limited-edition product, with only a small number of units being released.

“We believe scarcity creates value. And nothing says exclusivity like a $2,000 phone that's nearly impossible to obtain and potentially one of only a few.”

Apple reminded customers that repeatedly opening and closing a folding phone constitutes unusually demanding use.
 
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"According to Apple, the problem is limited in scope. Most users are not going to see an issue with their ‌iPhone Duo‌ display, and it's not a defect people have to worry about showing up over time. On affected units, the crack seems to show up shortly after purchase." thats the interesting part, getting mine today, we will see 🙂
 
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Make millions of phone, get hundreds of defective units - irrespective of how good your QA process is. That's always been the case - even with a failure rate far below 1% of units shipped, there will be a lot of failures when counted individually. It just sucks when it's the one that you get and folks are very hyped up about the Duo at the moment.

That said - it's a first generation new device and Apple has a lot of learnings to apply for the next generation.

Mine is still on order with a December delivery date.
 
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Nick A said:
What I do think is more of a concern is how getting sand or dirt on the hinge can potentially render the device inoperable. I don't understand how it has an IP68 rating. I know this is a common failure point for other foldables as well, but I thought Apple would come up with some clever engineering to better protect the hinge.
Click to expand...
Check iFixit’s report. They said the hinge had significantly less dust ingress to the hinge than the Fold 8 and Pixel 11 Pro Fold.

Ultimately it is a moving component, total ingress prevention is likely impossible.
 
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abatabia said:
The usual "a small number" response. Let's hope it stays that way. All I know is, apple care aside, if my $2,000 duo did that, I would be livid. I know many will disagree but there is no excuse for even one of these duos to crack like this. Apple took their time in foldable for a reason, or so we thought.
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That's corporate PR speak "small number" comment. They replace immediately and then investigate the damaged items all the way back to which factory supplied which hinge parts, etc. I highly doubt each piece was made at the same facility.

And that's how all companies respond with when there is a public scandal. They can't say all are affected. It may be the case that the defect is affecting a larger proportion than Apple is letting on, but looking at some of the Korean Youtubers who dissected and looked into the damage and broken bits, it looks more like a bad batch of parts that were machined incorrectly.
 
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abatabia said:
The usual "a small number" response. Let's hope it stays that way. All I know is, apple care aside, if my $2,000 duo did that, I would be livid. I know many will disagree but there is no excuse for even one of these duos to crack like this. Apple took their time in foldable for a reason, or so we thought.
Click to expand...
There is an excuse in manufacturing and it is not happening to them all, so a very small percentage are having an issue of the millions sold already. The number of effected units will be a fraction of a percent. In the real world things can happen, quality issues with materials, quality issues in production in general. There is a reason they have batch numbers and other identifying marks to know all these details so they can trace down where the problems are coming from and what to expect in terms of numbers. Anything manufactured has recalls or issues on one level or another. This has nothing to do with Apple and how they prepared for this release. You can be sure they had the Duo on a machine folding over and over and over and over again, more then any one user will ever fold and unfold their phone. Being livid if something breaks is a bit childish. I can see being upset and annoyed, but livid?
 
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