In a memo shared with Apple Stores and Apple Authorized Service Providers this week, and later obtained by MacRumors, Apple provided technicians with guidance on how to diagnose and address the iPhone Duo's inner display cracking issue.
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Apple Alerts Stores to iPhone Duo's Display Cracking Issue
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In a memo shared with Apple Stores and Apple Authorized Service Providers this week, and later obtained by MacRumors, Apple provided technicians with guidance on how to diagnose and address the iPhone Duo's inner display cracking issue.
So what if someone bought iPhone Duo without Apple Care? Could they still exchange the iCrack for a new phone, or would they be requested to pay $999 for a new inner screen?
Im sure they will exchange it even without AppleCare. Its a defect not user error
TVreporter
macrumors 68030
Unlike most of Apple fans, I do unfortunately find this phone poorly made.
Although it has a thin design, it does feel having a weak spot around the hinge, the inner screen is covered in that plastic foil making the screen look as if it was smeared with vaseline. It is a little awkward way to hide the crease on its first day, just enough to get it sold to a customer for this ridiculous price.
As many reviews showed, dust particles and sand can get into this device easily. You don't need to go have a beach-day, it is enough that you get caught outside on a windy day.
Repair costs are insane. Another $1000 to repair a screen which can be easily damaged by a sand particle which managed to fly inside via the exposed holes around the hinge? I am absolutely speechless.
And although software issues will be fixed, I find it hilarious that the official Apple Store app is not optimized for this device upon the release. lol.
I am disappointed. It does not feel like a genuine well thought and manufactured product, it feels like a rushed attempt to suck as much money as possible from customers who are tired of the same looking devices and want something new. (same with touch screen laptops now btw). Sad.
Although it has a thin design, it does feel having a weak spot around the hinge, the inner screen is covered in that plastic foil making the screen look as if it was smeared with vaseline. It is a little awkward way to hide the crease on its first day, just enough to get it sold to a customer for this ridiculous price.
As many reviews showed, dust particles and sand can get into this device easily. You don't need to go have a beach-day, it is enough that you get caught outside on a windy day.
Repair costs are insane. Another $1000 to repair a screen which can be easily damaged by a sand particle which managed to fly inside via the exposed holes around the hinge? I am absolutely speechless.
And although software issues will be fixed, I find it hilarious that the official Apple Store app is not optimized for this device upon the release. lol.
I am disappointed. It does not feel like a genuine well thought and manufactured product, it feels like a rushed attempt to suck as much money as possible from customers who are tired of the same looking devices and want something new. (same with touch screen laptops now btw). Sad.
HouseLannister
macrumors 601
Samsung also issued a statement saying a small number of the Note 7 phones had an “overheating” problem. It’s generic boilerplate and they have no idea yet.
tgwaste
macrumors 68020
I would never accept a repair for this. Replacement of a brand new, unopened box phone, or a complete refund.
I mean the username itself gets a like from me no questions asked!
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Astuces iOS
macrumors 68040
I think it's a silent recall. Replace with no questions asked whilst the product is refined during on-going production.
Exactly my thoughts as well! This phone actually solidified my thinking that Apple is past their innovative phase. Too many questionable products in a row. On top of that, this and, let’s say, the new MacBook with touchscreen are the ideas that have been available elsewhere for many years now. They could not polish this phone well enough even after 8 years. And the most exciting feature of the new Mac is the lit-up logo that they themselves killed 10 years ago.
drew0020
macrumors 68030
I mean they barely have any new stock to sell… Just do a return and re-purchase, but for those of us who follow folding phones this is nothing new. As an early adopter you have to understand the risks of folding phones. Your paying a premium for a brand new product. There are going to be inherent risks with that decision. I’d definitely get AppleCare+. Good luck!
The challenge is they don’t have replacements: https://forums.macrumors.com/thread...lacement.2493203/?post=34922329#post-34922329
I was told to get money back or risk waiting until Jan 2027.
I was told to get money back or risk waiting until Jan 2027.
Apleeseed84
macrumors 65816
Apple has a 1 year limited warranty that fixes any defects from factory. As long as it doesn’t show signs of accidental damage done on purpose, you will be fine.
one more
macrumors 604
Every Apple product has a minimum of 12 months warranty worldwide regardless of Apple Care+, yet if you bring it later than 14 days after the purchase, you will either get a repair or a replacement unit, instead of a new iPhone or a refund.
I used to always want the latest newest thing, but I've learned, 1st generation anything from any company these days is a gamble! Now I like to wait a year or two to work out the kinks. Or at least see reviews/ consumer reports. I do remember having to get my brand new iPhone 7 fixed because the backlight went out on just half my phone after a week. Luckily they fixed it at no cost.
I wouldn’t be so sure, my chat from yesterday
Mazda 3s
macrumors 6502a
iLoveMyApple
macrumors 6502a
Sometimes I wonder how these kinds of things are missed during R&D and aren't discovered until mass production has begun. Apple didn't develop his phone overnight. With that being said, I'm still excited for mine to arrive and don't plan on canceling.
Manufacturing defects fall within the one-year warranty regardless of getting Apple Care or not.
one more
macrumors 604
Depends on when you bring it back. If it is past 14 days, it will be a repair or refund, but not a new iPhone.
kalsta
macrumors 68020
Don't Apple products have a 12 month warranty in your country? I had just assumed that was global.
Again, I can’t speak for other countries, but in Australia our consumer laws state that the buyer can choose a replacement or refund if any product has a major fault—and this is certainly a major fault.
Another reason I’m glad I live in Australia. Apple used to market AppleCare here in the same way they do everywhere, but it was deceptive, because our laws extend consumer rights well past 12 months if a product is designed and marketed to last longer. In the end, Apple basically extended the replacement warranty to 2 years because of this.