ServiceNow Community

The February Community Cafe is live, and this one's packed. We're celebrating the 2026 MVP class, breaking down Build Agent's biggest upgrades, and giving you all the reasons to join us in Vegas for Knowledge and CreatorCon 2026. Plus: meet Rising Star Brad Steinberg, find out why hardcoding sys_ids needs to stop (you'll thank us later), and learn how you could win a trip to Knowledge 2026 just by doing what you already love. Come on in!

Most “enterprise AI” still does one thing: It writes a nice answer. Then hands the work back to you. What I saw during the Sneak Preview session (MVP perks! 😊) and the official launch with ServiceNow's Autonomous WorkForce was different. AI grounded in workflows. Governed by policy. Traceable end-to-end. That’s the shift: from advice → to execution. If your AI can’t do the work, you don’t have AI. You have expensive suggestions. Thanks to Sarah Garey, Natalya Copeland, Peter and Juergen for the showcase. #ServiceNow #AI #EnterpriseAI #Workflow #ITSM

Today’s launch of Autonomous Workforce and ServiceNow EmployeeWorks isn’t just a product announcement. It’s an operating model shift. We’ve spent years talking about digital transformation. Then workflow transformation to AI augmentation. This is different! Autonomous Workforce signals a move from systems of record to systems of engagement and systems that think and act. And that changes how we architect, deliver, govern, and scale. As someone who works at the intersection of GTM AI activation, Partner ecosystem growth and Enterprise delivery excellence, this launch validates something I see every day, which is: AI only creates impact when it’s embedded inside workflows with rigor, governance, and measurable value realization. ServiceNow EmployeeWorks is especially exciting because it reframes employee experience in the AI era, not as a chatbot layer, but as a coordinated, intelligent work system. I had the privilege of attending the MVP sneak preview session yesterday (perks 💚), and what stood out most wasn’t just the technology. It was the clarity of vision. Autonomous enterprises won’t be built by adding more AI. They’ll be built by orchestrating intelligence across the platform. Excited to help customers activate this with speed to value . . . responsibly and strategically. You can learn more about NewRocket's AI First solutions at https://lnkd.in/gFY-_389 #AutonomousWorkforce #Moveworks #ServiceNowEmployeeWorks #AI #NewRocket #ElitePartner #IDoItForThe24x7OnCallers #ServiceNowMVP2026 ServiceNow Community

<<< Now Experts Time - ServiceNow MVP 2026 >>> I am deeply honored and proud to announce that I have received the ServiceNow MVP 2026 title. This recognition means a lot to me - not just as a milestone, but as a reflection of the passion, consistency, and community focus that drive my work every day in the ServiceNow ecosystem. A heartfelt congratulations to all the other MVPs who have achieved this esteemed title! Your commitment, insights, and influence enhance the global ServiceNow community. I am excited to stand with such skilled and passionate professionals. I extend my gratitude to everyone who has supported, mentored, and collaborated with me throughout this journey. This accomplishment inspires me to keep giving back, contributing, and expanding the possibilities of what we can achieve with ServiceNow. ServiceNow ServiceNow Community #MVP2026 Tata Consultancy Services #ServiceNow #Knowledge2026 #NowExpertsTime 📽️ Youtube: https://lnkd.in/epeNj6GK https://lnkd.in/gHw7ZNZK Sarah Garey Mark Obee Celina Zamora Travis Toulson Kristy Merriam Earl Duque Lauren McManamon Allen Andreas Dr. Atul Grover📚 🧭 Learn N Grow TogetherJerry W. Ajay Kumar - TechTrek With AJ Mahathi Veena Paul Pradap Chandru Sandeep Dutta RAMPRIYA SUNDARAMOORTHY Selva A. Velvizhi Sujatha Dinesh Kumar Raghu

I'm absolutely ecstatic to be returning to the ServiceNow MVP program for my third year in 2026. Thank you to RSM Canada for the continued support, and special thanks to Sarah Garey, Tanvi Gokhale, Celina Zamora, Mark Obee and the ENTIRE community team for the recognition. #ServiceNowMVP2026 #ServiceNowCommunity

Knowledge 2026 has range. Where are you starting? 👇

Queridos velhinhos e velhinhas! Que sensação boa de ser reconhecido pela ServiceNow como MVP 2026. Mas melhor do que isso, é saber que no meio desse caminho consegui ajudar tanta gente pelo canal do Youtube, às vezes aquele conteúdo que nunca alcançaria algumas pessoas ou classes sociais. Não tem preço cada vez que recebo o carinho de pessoas que enxergaram uma luz num momento difícil. Não dá pra ser feliz sozinho, e se Deus me der forças, continuarei ajudando sempre, no limite de minhas possibilidades, e se essa ajuda fizer diferença para 1 pessoa, já estarei comemorando, que pude apoiar uma alma a mais desse mundão enorme. Muito obrigado a todos amigos e amigas que me apoiaram esse ano, mas também à 4MATT, empresa que me acolheu e acreditou em minhas ideias. Valeu Marcelo Theóphilo, Bruno Ferreira e Antonio Cançado pela parceria. E principalmente, aos inscritos no meu canal, pois vocês são a razão desse projeto existir! Thank you Sarah Garey for hosting this program so masterfully!! Grato, grato e gratíssimo! #ServiceNowMVP2026 #ServiceNowCommunity #Japraaula #4MATT

I’m honored and honestly still a little stunned to share that I’ve been recognized as a 2026 ServiceNow MVP This recognition means a lot because it represents more than just work. It reflects the conversations, collaborations, challenges, and lessons shared with an incredible community that constantly pushes each other to grow. Huge thank you to then ServiceNow Community leaders, Maria Gabriela Ochoa Perez Waechter, Isela Phelps, Kristen Dettman, Paige D., Sharon Barnes, and Sarah T. — the amazing WomenNow leaders and founders — along with the many others who have supported, encouraged, and inspired me along the way. You know who you are, and I appreciate you more than I can put into one post. Excited for what’s ahead and grateful to be part of such an amazing group. #ServiceNowMVP2026 #ServiceNowCommunity https://lnkd.in/gy372Dxa