WPM d.o.o.’s Post

Last week we shared some insights about how we handle WordPress support at WPM d.o.o., and the numbers from 2025 say it all. Our WPM Support Panel helped us close 99.6% of all tickets, with an average response time of under five hours. Behind those numbers is a system built for clarity, structure, and accountability. Every client request is tracked, prioritized, and handled through our centralized platform powered by Jitbit HelpDesk. Nothing gets lost in inboxes, and every conversation stays documented, giving clients full transparency and peace of mind. We’ve also improved our efficiency compared to last year, reducing resolution times by nearly half. It’s proof that steady optimization and teamwork make a measurable difference. If you’re curious how our support model keeps WordPress sites stable and teams confident, we’ve shared the full story on our blog: https://lnkd.in/dJjhhTiW Reliable support isn’t just about fixing issues. It’s about trust, process, and keeping every website performing at its best.

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