IAQA University Launches with Mission Fuel as eLearning Partner

Mastering the "Professional No."  In the hospitality industry, "Soft Skills" are often the hardest to master. When a policy is firm but a guest is frustrated, the quality of your communication determines your brand's reputation. Our latest Aulice Pro Mastery scenario puts your team in the hot seat: Balancing a strict non-refundable policy against a 1-star review threat. Train your staff to handle disputes with empathy and precision: 🔗 https://lnkd.in/dZEbbgE5  #HospitalityTraining #CustomerExperience #LMS #HotelOperations #AulicePro

 I’ve always believed that great service isn't about saying "yes" to everything—it's about how you say "no."  Check out this simulation from Aulice Pro Mastery. It’s a perfect drill for anyone in Guest Relations dealing with the classic "flight delay vs. non-refundable policy" dilemma.    How would you handle the 1-star review threat? Try it here: 🔗 https://lnkd.in/dHdmhm-g  #ProfessionalDevelopment #HospitalityLife #GuestRelations https://lnkd.in/d2HErHs4

Many people think professionals enjoy challenges. Interestingly, Peter Brandl Past President of the German Speakers Association and an ex-pilot, once shared that pilots actually prefer smooth flights rather than unexpected situations during a journey. As a trainer, I do not look forward to seeing our Leaders struggle. What excites me more is helping them execute better, think clearer and move with confidence as they progress toward their goals. At the end of the day, challenges will always arrive without warning. Like a pilot in turbulence, your response is never improvised in the moment, it is built from the skills, knowledge and experience you have invested long before it happens. Malaysian Association of Professional Speakers Convention 2026 #ShaffieqAbdullah

👋 Are you also back in Lisbon next week? Very much looking forward to another few days  of discussions around successful ATS training at  upcoming Airspace World 2026, 26-28 May. The pressure on our industry continues to grow. New tech, changing regulations, increasing traffic and the need for stronger competence pipelines across ATC, ATSEP and FIS. Successful training plays a really central role in making all of this work. At Entry Point North, stand H1-D74, we’ll be sharing more around: • New digital and blended training solutions • Simulator and training innovation • Flexible ways to build competence at scale. And yes, Swedish pick and mix candy will of course be back in the stand this year as well 🍬 Will we see you there?

We will be running early demos of our improved ATSEP training experience at Airspace World 2026 in Lisbon. The updated experience builds further on our existing ATSEP digital training concept, with clearer course structure, more interactive content, language support and AI-supported tutoring. The demos will also showcase progress tracking, dashboards and reporting designed to support competence follow-up with less manual administration. Alongside the demos, we will also present upcoming ATSEP competence services such as pre-assessment and continuous competence assessment. Come by stand H1-D74 and try the demo! Read more here: https://lnkd.in/dbnHFENz

Honored to join an incredible group of global leaders and advocates for the inaugural Global PGx Day webinar on May 20th. I’ll be speaking about Ochsner Health’s journey implementing pharmacogenomics from an oncology pilot to a growing enterprise strategy. Pharmacogenomics continues to move from “future state” to real-world clinical practice, and conversations like these are critical as we work to improve outcomes, reduce adverse drug events, and personalize therapy for our patients. Looking forward to learning from fellow speakers and connecting with others passionate about precision medicine and PGx implementation. #Pharmacogenomics #PGx #PrecisionMedicine #ClinicalPharmacy #Oncology #HealthcareInnovation #MedicationSafety #PersonalizedMedicine #OchsnerHealth

Q3 fills up faster than most teams expect. The clients we're speaking to aren't waiting for the calendar to clear, they're planning now while there's still space to think clearly. Venues, suppliers, sponsors and speakers are already being committed to by the clients moving fastest. If your H2 events and awards programme isn't locked yet, this month matters more than it might feel like it does. We're working with clients *now* to get programmes shaped and pipelines confirmed before the window gets any narrower. If you'd like to talk through what that looks like, get in touch.

𝑴𝒂𝒔𝒕𝒆𝒓𝒊𝒏𝒈 𝒕𝒉𝒆 𝒇𝒊𝒗𝒆 𝒎𝒊𝒏𝒖𝒕𝒆 𝒘𝒆𝒍𝒄𝒐𝒎𝒆! ⏱️ Very pleased to launch our new course series with 🌱Dan Barnes all around mastering the Guest Experience. In these four courses we cover: ⏰ Mastering the welcome 👂 Resolving customer conflict 🫶 Value creation for customers 🏟️ Hosting for big events Hospitality fundamentals, covered through a series of easy to digest TikTok style videos - built for a new generation learning on shift. Get in touch to find out more 🚀 Jonah@weareblend.ai Jonah Werth Jules Smith Helen Sydorenko #GuestExperience #Hosting #Events

We're delighted to once again be supporting the Under Pressure ’26 event from Autogem Invicta Ltd, with it's unique balance of both technical challenges and customer service skills, highlighting the importance of tyre condition and raising awareness of the need for regular tyre maintenance. Tyres are one of the highest reasons for roadside breakdowns in the UK, with thousands of pothole-related incidents each year, commonly involving damaged tyres, wheels, and suspension. While our roadside patrols can fix many issues at the scene, some vehicles require recovery, adding further inconvenience for drivers. The AA is urging continued focus on road maintenance while reminding drivers that vigilance remains key – particularly on unfamiliar roads and during periods of wet or wintry weather when potholes covered with standing water can be more difficult to see. How to avoid punctures? Here's a few simple checks can help to prevent a breakdown from happening: 1. Check your tyre tread depth and pressure regularly - including your spare wheel 2. Check your tyre age and condition. Older, perished tyres are more prone to blow-outs 3. Avoid driving over potholes or through puddles that could hide a pothole or damaged road surface 4. If you spot uneven tyre wear, your wheels might be misaligned. Get a tyre centre or garage to check 5. If you drive with heavy loads, adjust your tyre pressure to cope (you'll find this information in your handbook) The AA is also a founding partner of the Pothole Partnership comprising of JCB, THE BRITISH CYCLING FEDERATION, and the National Motorcyclists Council which is calling for a transformative shift in road maintenance standards with a new proposal requiring highway contractors to provide a five-year warranty on every non-emergency pothole repairs.* *https://lnkd.in/eU_Cf-Ar #tyres #safety #potholes

Learn how to REALLY improve your building design, whether you're working on Passivhaus or not. We've been busy adding loads of practical content too!