The AA

🤧 Coughing or sneezing in your car? Your pollen filter could be the culprit.  🚐🔧 The good news? In selected areas, our Mobile Mechanics can come directly to you, to service your vehicle, and can replace your pollen filter at your home or place of work, at a time that suits you. 🚐🔧 But it's not just our customers who benefit from the convenience of mobile servicing — our Mobile Mechanics are at the heart of delivering exceptional experiences every day. If you're passionate about customer service, enjoy solving problems, and want a role where no two days are the same, we'd love to hear from you. Join an innovative, award-winning team that's been named a Sunday Times Best Place to Work for the second year running. 🏆   👉 Check out our latest vacancies https://lnkd.in/e6598xr8 #Hiring #MobileMechanic #AutomotiveJobs #CustomerService #MechanicJobs #JoinOurTeam #Careers #TheAA #BestPlaceToWork #Recruitment #AutomotiveJobs #MechanicJobs #MobileMechanic #TheAA #Hiring #AutomotiveIndustry #CustomerExperience

🚗☀️ This hot weather can put extra strain on your vehicle – from batteries and tyres, to cooling systems. 🔧 But let’s be real, no one likes getting their car serviced… That’s why AA Mobile Mechanics come to you. Our team are passionate about looking after your vehicle and you don’t even have to leave your house, or place of work. We provide convenient, trusted, expert support, to keep you driving safely in all weather conditions. Fancy joining our team and giving confidence to drivers, customers and business fleets alike? If you’re committed to delivering outstanding customer service, love solving problems, and want to be part of an innovative, award-winning team (we’ve just been named a Sunday Times Best Place to Work for the second year running!) we’d love to hear from you. Check out our latest vacancies https://lnkd.in/eiXdxVx8 And a huge thank you to our wonderful team doing what they do best during the heatwave! #Recruitment #AutomotiveJobs #MechanicJobs #MobileMechanic #TheAA #Hiring #AutomotiveIndustry #CustomerExperience

So proud to be named a Sunday Times Best Place to Work for the second year running! Congratulations to all our colleagues on this fantastic achievement. If you'd like to join a team with momentum, purpose and brilliant people, we're hiring and would love to hear from you... Check out our latest vacancies... https://lnkd.in/exmNzK7K https://lnkd.in/e6598xr8 #BestPlacestoWork2026 #STBPTW #EmployeeEngagement #Leadership #Culture #TeamAA #hiring #careers #automotivecareers

🚐🔧 Meet Jack from our Mobile Mechanics team — one of our experts helping transform the way vehicle servicing, diagnostics and repairs are delivered across the UK. We’ve already tripled our number of mechanics delivering this service in the past year, and are seeing a strong growth in job volumes and outstanding customer feedback. And we’re just getting started - our ambitions in this space are big. Our proposition is simple: expert AA mechanics coming directly to your home or workplace to carry out servicing, diagnostics and repairs. It’s convenient, trusted, and built on the strength of our heritage. This is a significant opportunity. The SMR market is worth over £20bn, yet remains highly fragmented with inconsistent customer experiences. We’re changing that - bringing quality, reliability and consistency to customers across the UK. If you’re passionate about customer service, love solving problems, and want to be part of a growing, innovative team shaping the future of automotive repair, we’d love to hear from you. 👉 Interested in joining our team? Get in touch or explore opportunities with us today. #Recruitment #AutomotiveJobs #MechanicJobs #MobileMechanic #TheAA #Hiring #AutomotiveIndustry #CustomerExperience https://lnkd.in/exmNzK7K Jakob Pfaudler Louise Benford tom mackay Dean Keeling Gus Park Harj Johal Nick Edwards Neil Blagden Aileen Gillan James Cox Jack Carter Amanda Birkett Edmund V King OBE Matthew Bedford Aaron Cole James Hosking Thomas Smith MSc

We’re excited to announce a new partnership between AA Driving School and The Honest Truth. From today, AA driving instructors on an All-Inclusive or Trainee franchise can access The Honest Truth - a national road safety programme designed to help create safer drivers from day one. Using real-world insight into how risky decisions behind the wheel can lead to serious consequences, the programme gives instructors a simple and practical way to bring these conversations into lessons. It supports the great work instructors already do every day, helping learners not just pass their test, but build the habits and mindset to stay safe on the road afterwards too. Everything fits around existing lessons, helping learners develop safer behaviours while staying focused on getting test-ready. It’s another valuable benefit of being part of the AA Driving School franchise, and another step forward in our commitment to improving road safety. #RoadSafety #DrivingInstructors #DriverEducation #TheHonestTruth #AADrivingSchool #AACharitableTrust

Nick Edwards is Group CTO at the AA. Harj Johal is MD of Customer Operations. Together they run the technology and the frontline of a 120-year-old roadside rescue business that handles around 11,000 breakdowns a day across the UK. I recently had them both on the Data & AI Mastery Podcast. Here are 4 lessons from our conversation: ————————————— 1. The early adopters came from across the business, not just the technology function. When Nick and his team rolled out 1500 ChatGPT enterprise licenses across the group, they made it easy for every function to experiment from day one. The biggest surge came from finance, HR, and the operational teams, exactly the breadth Nick was hoping for. Within the first couple of months, colleagues had built around 300 custom GPTs on their own. ————————————— 2. Pair top-down structure with bottom-up funding The AA gives both sides room to operate. On the top-down side, a technology review board appraises new tools, costs, and how they get deployed across the group. On the bottom-up side, the week we recorded the AA launched a Dragon's Den style process. Any team in the business can pitch an AI idea, and there is a pot of money set aside to back the ones that get green-lit. Structure for the things you have to control. Funding for the ideas you cannot predict. ————————————— 3. AI changes what one contact centre person can own end to end Harj's clearest vision for the next few years was about the role itself. "Historically, that may be 5 or 6 different individuals in the business owning their part of that going forward. The technology should be able to say that's one person's responsibility to own that end to end." One person handles the call, sees the connected car data, books a hotel if the family cannot get home, and dispatches a recovery truck instead of a patrol van once they realise the vehicle is not fixable on the roadside. What used to take five handoffs becomes one conversation. ————————————— 4. Digital convenience with human care Harj keeps coming back to this phrase. "There's a huge demographic of the UK that don't want to speak to people and want to do things digitally." And another demographic who'd rather speak to a human. The AA is building for both at once, not picking a side. Digital where customers want it, human voice where they need it. ————————————— A reminder that at a 120-year-old operational business, the technology adoption is rarely the hard part. The hard part is keeping every decision tied to what happens at the roadside. What stood out across the conversation was the energy inside the business. The AA is a 120-year-old company that still feels like it is building something new, growing fast, investing in its people, and treating every roadside moment as the brand. Rare for a company already serving 14 million members. Full episode link in the comments.

Nick Edwards, our Group Chief Technology Officer and Harj Johal, MD of Customer Operations recently joined Dr. Raoul-Gabriel Urma on the Data and AI Mastery Podcast by Cambridge Spark to talk about something we are living every day at The AA - what it actually takes to bring an entire organisation with you on an AI transformation journey. They covered a lot of ground, including: ➡️ Why the biggest AI adopters in our business were not in the technology team, and what that told us about how to scale adoption properly ➡️ How we approached tooling, from 1,500 ChatGPT Enterprise licences to a grassroots champions network of 75 colleagues, and why flexibility matters as much as governance ➡️ What digital convenience with human care actually means in practice, and why the contact centre role is becoming something more powerful than it has ever been Listen to the full episode of the Data & AI Mastery Podcast 🎧 https://lnkd.in/eytu989e https://lnkd.in/enTu393m Louise Benford Jakob Pfaudler tom mackay Dean Keeling Gus Park Neil Blagden Aileen Gillan Ben Bedford Kevin T. James Cox

This morning we shared our FY26 results and it has been a year of continued momentum and strategic progress, marking our fifth consecutive year of growth and our largest ever customer holdings, consolidating our position as the UK's leading driving services provider. We're proud of everything we've achieved and of all our colleagues who make this success possible. Read our results in full here: https://lnkd.in/e8MCiXWs Jakob Pfaudler tom mackay Louise Benford Dean Keeling Gus Park Harj Johal Nick Edwards Neil Blagden Aileen Gillan James Cox

We’re proud to announce the launch of a new partnership between AA Driving School and Shell. By leveraging the scale of the AA’s national partnership with Shell, this exciting collaboration gives eligible instructors access to a Shell Card with exclusive offers, designed to help reduce fuel and EV charging costs while making day-to-day admin simpler and more efficient. With access to one of the UK’s largest fuel and EV charging networks, plus fixed per-litre and per-kWh discounts, the partnership supports instructors with one of their biggest running costs, helping to manage costs where it matters most. Driving value for the people who drive the nation forward. #AADrivingSchool #DrivingInstructors #TheAA #Shell #FuelSavings #EVCharging