ANEXT Bank’s Post

💡 Innovation in CX/UX - Key Insights from a Recent Discussion: 1️⃣ Innovation must come with an open mind. Discovery is key, even when stakeholders have preconceived notions. 2️⃣ Engage stakeholders in the research process. It helps shift their perspective and show what truly doesn’t work. 3️⃣ Agile approach and testing on smaller projects can minimize risk and speed up implementation. 4️⃣ Internal clients matter too. Innovations within the company can significantly boost efficiency. 5️⃣ Obstacles, whether from legislation or internal processes, are natural. However, they need to be overcome creatively. Remember, a mindset shift is often key to successful innovation. 🔄 #innovation #CX #UX #business #agile

Willingness to Click (WTC) model and its connection to Customer Experience (CX) The WTC model is a psychological framework that predicts an individual's likelihood of clicking on a digital element, such as a button, link, or ad - The user's motivation to click, driven by factors like curiosity, interest, or need. The user's ability to click, influenced by factors like cognitive load, complexity, or accessibility. The trigger that prompts the user to click, such as a call-to-action (CTA), visual cue, or social proof. CX <> WTC as it helps designers and marketers understand what drives user behavior and decision-making. - Improve click-through rates - Enhance user engagement - Boost conversion rates Personalization Simplification Clear CTAs Social proof Accessibility By applying the WTC model and CX strategies, organizations can create digital experiences that drive engagement, conversion, and customer loyalty. #wtc #cx #ccxp #cxpa #personalization #cta #userexperience #ux #conversionrate #businessgoals

Do you have what it takes to keep up? Last Friday’s "brain-fuel" CX breakfast at ui42 was truly inspiring. We hosted a roundtable with some of the sharpest minds from banking, telecom, and e-commerce leaders from Slovenská sporiteľňa, O2 Slovakia, Martinus, and more. We tackled big questions: How do we lead with innovation? How do we create lasting business impact through CX? 🤔 Do WE have what it takes to keep up? At ui42, we don’t just talk about #CustomerExperience—we live it, breathe it, and redefine it every day. From concept to creation, every decision we make is intentional, focused on delivering value for both our clients and their customers. #UX #CX #ui42 #customerexperience #Innovation #Showreel #LeadingTheWay

Monday Media: E25 - All My X's Live In TX! No, I've only had one wife! We talk (or complain) about silos in our organizations creating challenges for creating seamless customer experiences. How the contact center won't talk to the digital team and visa versa. We in the "experience" teams can be just as bad. We need all of the teams across CX, UX, BX and EX to work together for the purpose of creating an exceptional Total Experience (TX)! #cxtransformation #cxstrategy #4rocks

A #strategic approach to User Experience is the ONE thing that sets market leaders apart!
🚀 Explore this case study to see the power of strategic UX in action and how it continues to drive success for a financial industry leader—Emirates NBD. 
https://lnkd.in/dZP3V6Ds #uxda #digitalbanking #banking #fintech #ux #cx #design #digitaltransformation #digitalstrategy #uxstrategy #innovation  

Is your bank’s user experience affecting your reputation and bottom line? In today’s digital world, customers expect seamless interactions, and outdated systems may be pushing them toward your competitors. Don’t let poor UX hold your bank back—enhancing user experience is key to customer retention and long-term satisfaction. 🧑💻 ITSS is excited to introduce our new UI/UX services, specifically crafted for the banking sector. Our solutions are designed to elevate customer interactions and strengthen loyalty. Stay tuned for Part 2, where we’ll reveal how we can accelerate your digital transformation journey. #ITSS #UIUX #UserExperience #NewServiceAlert #DigitalBanking

Monday Media: E25 - All My X's Live In TX! No, I've only had one wife! We talk (or complain) about silos in our organizations creating challenges for creating seamless customer experiences. How the contact center won't talk to the digital team and visa versa. We in the "experience" teams can be just as bad. We need all of the teams across CX, UX, BX and EX to work together for the purpose of creating an exceptional Total Experience (TX)! #cxtransformation #cxstrategy #4rocks

The future of banking is evolving, with Total Experience (TX) emerging as a key driver of transformation. We highlighted this trend early, recognizing its potential to integrate Customer Experience (CX), Multi Experience (MX), User Experience (UX), and Employee Experience (EX) into a unified strategy. TX ensures a seamless and engaging journey across all customer and employee interactions. More than just a trend, TX will soon become a significant competitive edge for banks in the coming years. Read our blog to learn more - https://lnkd.in/gR_WjRQb #DigitalBanking #UserExperience #TotalExperience #CustomerEngagement #FinTech #BankingInnovation #CustomerExperience #EmployeeExperience #MultiExperience #FutureOfBanking #iExceed

Thank you, George UX Conf, for an insightful and engaging event! It was a pleasure to explore the future of UX and product design alongside industry leaders and experts. Key Takeaways: AI in UX: Generative AI is transforming creativity in UX design, offering new efficiencies while keeping the user experience human-centered. Customer-Focused Growth: Brands like Revolut and Monzo shared insights into maintaining customer-centricity as they expand their digital product offerings. Research-Driven Transformation: Organization's like Deutsche Bank highlighted the power of UX research in shaping user-focused financial services. Accessibility & Inclusivity: Google’s presentations on conversational and multi-modal interfaces underscored the importance of accessible, inclusive design. Looking forward to seeing how these trends shape the future of digital experiences! #UXDesign #GeorgeUXConf #FinTech

Should be an interesting session for FI researchers and digital and CX strategists!