Sean 🎤 Albertson’s Post

Monday Media: E25 - All My X's Live In TX! No, I've only had one wife! We talk (or complain) about silos in our organizations creating challenges for creating seamless customer experiences. How the contact center won't talk to the digital team and visa versa. We in the "experience" teams can be just as bad. We need all of the teams across CX, UX, BX and EX to work together for the purpose of creating an exceptional Total Experience (TX)! #cxtransformation #cxstrategy #4rocks

Ever wondered how CX and UX are different, yet deeply connected? In this carousel, I’m breaking down the key differences and how they work together to create a better experiences for your customers. Swipe through to discover how these two concepts shape the way customers interact with brands! Let me know your thoughts in the comments!

💡 GOOD CX ISN’T GOOD ENOUGH 💡 It’s 2025, and the rules of customer experience have changed. “Good enough” CX is now the baseline, not the differentiator. Customers don’t just want their needs met—they demand: 👉 Experiences that feel intuitive and personal. 👉 Authentic, human connections from brands. 👉 A commitment to values they can trust. Here’s the kicker: 🚨 Many businesses still see CX as a cost. But in reality, it’s the biggest driver of loyalty, growth, and revenue. The brands that thrive in 2025 will focus on memorable moments, emotional engagement, and innovation—not just fixing problems. So, here’s the question: Is your business evolving to meet these new expectations, or are you stuck in the “good enough” trap? Let’s challenge the status quo this year. #CX #UX #CustomerExperience #Innovation #2025Trends

Customer Journey Mapping helps businesses visualize every touchpoint customer experience, offering key insights to improve Customer Experience (CX). But it doesn't stop there! By integrating EX, LX, VX, and UX, CJM creates a cohesive Total Experience for all stakeholders. It’s not just about fixing pain points—it’s about creating seamless, memorable interactions. Excited about how CJM can transform your business? 🚀 #CustomerJourneyMapping #TotalExperience #CX

Ever wondered how to truly understand your customers? CJM is the answer! It’s a tool to visualize every interaction a customer has with your brand—from discovery to post-purchase. What makes it powerful? It connects not just Customer Experience (CX) but also Employee (EX), Leadership (LX), Vendor (VX), and User Experiences (UX) into one seamless Total Experience. Mapping the journey = unlocking opportunities for delight. Let’s make every touchpoint count! 🌟 #CustomerJourneyMapping #CX #Innovation 

🔍 Boosting Customer Experience with Journey-Centric Design! In today's fast-evolving digital world, moving from product-focused to journey-centric design can transform customer experiences. By focusing on the entire customer journey, businesses can create seamless, personalized interactions across all touchpoints. This unified approach not only improves satisfaction but also builds stronger brand loyalty and business value. Dive into the full article for more on how journey-centric design is shaping the future of UX: https://lnkd.in/e-cNpjqC 💬 Question: How does your team manage consistency across the customer journey? ------------------------  👋 Hi, I'm Annabelle and I help you to be more #empathic, #user & #customer #centric and #sustainable🌱 in your project (also in #AI). Feel free to contact me 😊

Yesterday’s very interesting talk by Ander Orcasitas at Dynamic Yield about how Mastercard is using Generative AI and customer data to create hyper-personalized user experiences has had me pondering all night about the confluence of hyper-personalization and the future of UX in this area. In theory, if we get it right, a tailored, relevant user experience is a “good” user experience, but how do we test the efficacy of the user experience and usability of a design if every single UI and flow is completely unique? Where does this place UX in the product flow? I have thoughts, but what do you think? #southsummit2024 #UXresearch #UXdesign

CJM is a GPS for your customer experience, visualizing every touchpoint from discovery to post-purchase. It reveals insights into challenges, emotions, and opportunities, helping businesses transform pain points into moments of delight. But CJM goes beyond CX! It connects Employee (EX), Leadership (LX), Vendor (VX), and User Experiences (UX) into a unified Total Experience, creating seamless interactions for all stakeholders. At BPX, we use CJM to optimize every touchpoint, leaving a lasting impression. Ready to map your way to excellence? 🌟 #CustomerJourneyMapping #TotalExperience #CX #Innovation

The fact that silos are the enemy of business success is nothing new. That they happen anyway is one of the biggest business challenges a leader must navigate. This is especially true in the contact center. Enter the Total Experience (TX), which merges CX, EX, multi experience (MX), and user experience (UX). • CX: We aim to make every customer interaction memorable, fostering brand loyalty through easy access to accurate resolutions. • EX: We prioritize a fulfilling workplace where employees feel valued and empowered, leading to better customer interactions and higher retention. • UX: Intuitive digital tools reduce friction, enhancing satisfaction for both customers and employees. • MX: A seamless journey across channels ensures a smooth transition and consistent support. TX requires deep cross-functional collaboration, with every department working towards a unified goal. Companies like Disney exemplify this, offering a personalized experience across all touchpoints. At Blue Ocean, the customer experience is our passion—but it’s so much more than that, and we can’t wait to chat with you about the contact center ecosystem. Read more here: https://hubs.la/Q02zlW6t0 #CustomerExperience #TotalExperience #BlueOcean

Join me in #Barcelona at this executive level summit where we'll be sharing innovations and ideas on enhancing the delivery experience, including my session on how data can be leveraged to superpower the last mile and radically enhance the Customer UX #connect2posts #messagewhiz #mmdsmart