About
Services
Articles by Sean 🎤
Contributions
Activity
-
Friday FaCX: E70 - The Edge from Empowered Employees Customers are over six times more likely to have an exceptional experience when they deal with…
Friday FaCX: E70 - The Edge from Empowered Employees Customers are over six times more likely to have an exceptional experience when they deal with…
Shared by Sean 🎤 Albertson
-
Innovation Foundation: Journey Mapping Mastery: How Leading CX Teams Drive Business Value with Customer Insights Registration Updated to Zoom:…
Innovation Foundation: Journey Mapping Mastery: How Leading CX Teams Drive Business Value with Customer Insights Registration Updated to Zoom:…
Liked by Sean 🎤 Albertson
-
Honored to take the stage at Reuters Events Marketing & CX's Customer Service & Experience West 2025 yesterday with Jeremy Mann & Jennifer V. to…
Honored to take the stage at Reuters Events Marketing & CX's Customer Service & Experience West 2025 yesterday with Jeremy Mann & Jennifer V. to…
Liked by Sean 🎤 Albertson
Experience & Education
-
CX4ROCKS, LLC
View Sean 🎤’s full experience
See their title, tenure and more.
or
Licenses & Certifications
Volunteer Experience
-
-
-
Chair Colorado Community
CustomerX Pros
- Present 1 year 2 months
Publications
-
How to Develop a Frictionless Client Service Experience
Social Media Examiner
Is your client service as smooth as it could be? Could your agency be losing valuable relationships due to complicated or frustrating processes? In this article, you’ll discover a methodology for assessing and improving the customer experience journey.
Other authors -
-
4ROCKS: Reduce Effort, Drive Loyalty, Transform the Customer Experience
WriteWay Publishing
See publicationSean’s ROCKS Strategy is a step-by-step process for identifying, analyzing, and prioritizing the most important experiences you need to focus on for your business. Learnings include:
- Common sources of customer challenges and methods to avoid them.
- Ways to engage your employees and align them for best results.
- Processes that will expedite your research and results.
- Platform strategies to drive value from your data and technology.
- Best practices for addressing the…Sean’s ROCKS Strategy is a step-by-step process for identifying, analyzing, and prioritizing the most important experiences you need to focus on for your business. Learnings include:
- Common sources of customer challenges and methods to avoid them.
- Ways to engage your employees and align them for best results.
- Processes that will expedite your research and results.
- Platform strategies to drive value from your data and technology.
- Best practices for addressing the challenges you find.
If you are in a role at your company that provides customer support, develops products, or deals with digital capabilities, you need to read this book. Actually, if you work for a company at all, you need to read this book. Everyone at your company impacts the experiences your customers have with your brand. The ROCKS Strategy can enable any department in a company to be the champion for change and the advocate for your customers, keeping them satisfied and loyal. -
Is Your IT Team the Next Hero of CX
CIO Review
See publicationArticle describing the potential role of IT in the future of CX.
-
Laser-Focus on CX Metrics for Success
CX Decoded Podcast - CMS Wire
Sean Albertson caught up with CMSWire Editor-in-Chief Rich Hein and Managing Editor Dom Nicastro of CMSWire's CX Decoded to discuss his approach to measuring CX success.
Other authors -
Honors & Awards
-
Finalist, CX Leader of the Year
CMS Wire
Recommendations received
10 people have recommended Sean 🎤
Join now to viewMore activity by Sean 🎤
-
Innovation Foundation: Journey Mapping Mastery: How Leading CX Teams Drive Business Value with Customer Insights Registration Updated to Zoom:…
Innovation Foundation: Journey Mapping Mastery: How Leading CX Teams Drive Business Value with Customer Insights Registration Updated to Zoom:…
Shared by Sean 🎤 Albertson
-
Looking back at the last two days at the Customer Service & Experience West by Reuters Events Marketing & CX, and I have to say that it was an…
Looking back at the last two days at the Customer Service & Experience West by Reuters Events Marketing & CX, and I have to say that it was an…
Shared by Sean 🎤 Albertson
-
The future of work is here—and it’s redefining CX💪 Kick off the 14th Customer Experience Strategies Summit with our opening keynote: “Redefine Your…
The future of work is here—and it’s redefining CX💪 Kick off the 14th Customer Experience Strategies Summit with our opening keynote: “Redefine Your…
Liked by Sean 🎤 Albertson
-
Listen, Interpret and most importantly - ACT! Different industries sharing challenges, a perfect way to gain perspective and break out of your echo…
Listen, Interpret and most importantly - ACT! Different industries sharing challenges, a perfect way to gain perspective and break out of your echo…
Liked by Sean 🎤 Albertson
-
How current state analysis is essential to successful journey mapping In this podcast, Gary and I dove deep into customer journey mapping. Of…
How current state analysis is essential to successful journey mapping In this podcast, Gary and I dove deep into customer journey mapping. Of…
Liked by Sean 🎤 Albertson
Other similar profiles
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore MoreOthers named Sean 🎤 Albertson in United States
-
Sean Albertson
Creative Services Director at KSFY-TV
-
Sean Albertson
Project Engineer at HDR, Inc.
-
Sean Albertson
--
-
Sean Albertson
Broker/Appraiser/Team Builder
11 others named Sean 🎤 Albertson in United States are on LinkedIn
See others named Sean 🎤 Albertson