4,868Results for "Customer Service Representatives"
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Customer Service Foundations1h 11m
Customer Service Foundations
By: Jeff Toister and Madecraft
Course
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Customer Service: Problem-Solving and Troubleshooting35m
Customer Service: Problem-Solving and Troubleshooting
By: Noah Fleming
Course
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Customer Service: Managing Customer Expectations21m
Customer Service: Managing Customer Expectations
By: Jeff Toister
Course
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Explore a Career as a Customer Service Representative3h 56m
Explore a Career as a Customer Service Representative
Learning Path
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Customer service: How you are judged4m
Customer service: How you are judged
From: Success Habits
Video
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Customer Success: Skills for Successful Client Interactions13m
Customer Success: Skills for Successful Client Interactions
By: Kevin Francisco and Madecraft
Course
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Customer Service: Serving Customers Through Chat and Text38m
Customer Service: Serving Customers Through Chat and Text
By: Leslie O'Flahavan
Course
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Resolving the customer's issue2m
Resolving the customer's issue
From: Customer Service: Handling Abusive Customers
Video
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Developing a Service Mindset41m
Developing a Service Mindset
By: Lisa Earle McLeod and Elizabeth Lotardo
Course
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What is customer service?3m
What is customer service?
From: Providing Legendary Customer Service
Video
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The 10 Pillars of Customer Experience38m
The 10 Pillars of Customer Experience
By: Brad Cleveland
Course
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Handling an abusive customer on the phone5m
Handling an abusive customer on the phone
From: Customer Service: Handling Abusive Customers
Video
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What is empathy and why is it important in customer service?1m
What is empathy and why is it important in customer service?
From: Handling Customer Complaints with Empathy
Video
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Handling abusive customers43s
Handling abusive customers
From: Customer Service: Handling Abusive Customers
Video
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What is excellent customer service?3m
What is excellent customer service?
From: Customer Service Fundamentals for Hospitality
Video
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Six Techniques to Build Rapport with Customers Virtually20m
Six Techniques to Build Rapport with Customers Virtually
By: Madecraft and Sana Farooq
Course
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Customer Service: Call Control Strategies22m
Customer Service: Call Control Strategies
By: Myra Golden
Course
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Boosting the value of customer service3m
Boosting the value of customer service
From: Customer Service Leadership
Video
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Calming down angry and upset customers3m
Calming down angry and upset customers
From: Customer Service: Problem-Solving and Troubleshooting
Video
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How to Handle Conflict and Escalations Before They Turn Legal38m
How to Handle Conflict and Escalations Before They Turn Legal
By: Dana Robinson
Course
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Effective Communication Skills for Service Workers10m
Effective Communication Skills for Service Workers
By: Brian Deignan and Madecraft
Course
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Innovative Customer Service Techniques43m
Innovative Customer Service Techniques
By: Jeff Toister
Course
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The Service Mindset: Enhancing Your Customer-Centric Skills47m
The Service Mindset: Enhancing Your Customer-Centric Skills
By: Robbie Kellman Baxter
Course
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Customer service fundamentals1m
Customer service fundamentals
From: Customer Service Fundamentals for Hospitality
Video
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How AI agents will change customer service2m
How AI agents will change customer service
From: Preparing Your Organization for AI Agents
Video
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Embracing the voice of the customer3m
Embracing the voice of the customer
From: Customer Experience (CX) Foundations
Video
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Ask your customers the right questions1m
Ask your customers the right questions
From: Listening to Customers
Video
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Be regretful, but direct with customers2m
Be regretful, but direct with customers
From: De-Escalating Conversations for Customer Service
Video
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Customer Experience: Journey Mapping50m
Customer Experience: Journey Mapping
By: Jeannie Walters
Course
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Customer Service: Creating Customer Value32m
Customer Service: Creating Customer Value
By: Noah Fleming
Course
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Develop the perfect phone greeting4m
Develop the perfect phone greeting
From: Phone-Based Customer Service
Video
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Service Excellence: How to Exceed Expectations Every Time53m
Service Excellence: How to Exceed Expectations Every Time
By: Michael Kerr and Madecraft
Course
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Barriers to excellent customer service3m
Barriers to excellent customer service
From: Providing Legendary Customer Service
Video
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Customer Service: Managing Customer Feedback55m
Customer Service: Managing Customer Feedback
By: Brad Cleveland
Course
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Ending the customer interaction3m
Ending the customer interaction
From: Customer Service: Handling Abusive Customers
Video
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Communicating effectively with customers today3m
Communicating effectively with customers today
From: Serving Customers in a Continuously Changing World
Video
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Understanding etiquette for phone calls3m
Understanding etiquette for phone calls
From: Business Etiquette: Phone, Email, and Text
Video
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Utilize active listening techniques2m
Utilize active listening techniques
From: Responding to Unreasonable Customer Demands
Video