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Paul Gillin shared thisWhat went wrong at The Washington Post and what is The New York Times doing right? David Strom and I discuss the dwindling options for news organizations on the latest episode of the FIR B2B podcast. https://lnkd.in/eDhePsBEFIR B2B episode #159: A tale of two newspapers - FIR Podcast NetworkFIR B2B episode #159: A tale of two newspapers - FIR Podcast Network
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Paul Gillin reposted thisPaul Gillin reposted thisConor O’Shea, AI Architect at Daimler Truck, speaks with Paul Gillin at SiliconAngle about the company’s 2021 split from Mercedes-Benz Group AG, why they used graph technology from Neo4j to untangle its decades old IT estate, and how that paid off for the business long-term: https://lnkd.in/gettPm8iDaimler Truck uses graph technology to untangle its IT estate and gains long-lasting operational windfall - SiliconANGLEDaimler Truck uses graph technology to untangle its IT estate and gains long-lasting operational windfall - SiliconANGLE
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Paul Gillin reposted thisPaul Gillin reposted thisThe “Agentic AI” Scam: Stop Buying Platforms Looking for a Problem I’m going to say the quiet part out loud: Most “agentic AI frameworks” being pushed by big consulting firms right now are solutions in search of a problem. Shiny brand. Slick logo. Buzzwords like “multi‑agent orchestration,” “digital workers,” “agentic operating model.” Same playbook every time: Firm walks in → leads with its branded framework → retrofits YOUR problems to THEIR platform → sells a massive “transformation.” 18 months later? You’ve spent 10x what a focused, problem‑driven solution would cost You’re getting maybe 20% of the promised value You’re stuck with an over‑engineered “agent platform” no one really needs That’s not innovation. That’s theater. Agentic AI isn’t the problem. The way it’s sold is. Agentic AI can be powerful for complex, exception‑heavy, cross‑domain work. But right now it’s being shoved into: Processes that need basic automation, not multi‑agent orchestration Functions with no clear ownership, KPIs, or change plan Architectures optimized for slideware, not for your teams and constraints Why? Because firms have sunk millions into branding their frameworks and must make them look indispensable. If you’re an enterprise leader, draw a line: When a firm leads with “Here’s our agentic AI framework,” push back. Make them answer: What are our top 5 problems? How would you solve them if your framework didn’t exist? Where does agentic AI clearly beat simpler options in $$, risk, and time? What’s the smallest thing we can do first to prove real value? If they can’t do that, they’re not advising you. They’re selling you inventory. To the consulting firms: you’re better than this. You know the right order: 1️⃣ Understand the client’s reality 2️⃣ Prioritize the right problems 3️⃣ Design the simplest effective solution 4️⃣ THEN decide if agents belong Your framework is a tool, not the product. Act like it.The Agentic AI Scam: How Branded Frameworks Turn Smart Consulting into Expensive TheaterThe Agentic AI Scam: How Branded Frameworks Turn Smart Consulting into Expensive Theater
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Paul Gillin shared thisHere's one of those great ideas that seems drop-dead obvious. Software terms & conditions change all the time, and sometimes those changes can have significant impacts. But since no one ever reads T&C contracts, we don't know what those impacts are. A Chicago-based law firm decided to apply large language models to the task. It's built a service that monitors all kinds of online legal agreements and notifies you in plain English when something has changed and what it means. If you need advice on how to respond, they funnel you to a human lawyer, creating new revenue streams for their colleagues. Read more. https://lnkd.in/eN8jM9ibLegal startup tackles the hidden risk of shifting contract terms - SiliconANGLELegal startup tackles the hidden risk of shifting contract terms - SiliconANGLE
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Paul Gillin reposted thisPaul Gillin reposted thisWe’re proud to be featured in SiliconANGLE & theCUBE's in-depth case study, which explores our transformation from a traditional credit bureau into a data, analytics, and software powerhouse. From helping millions of consumers to empowering banks with real-time insights, Experian’s AI-driven approach is reshaping how financial decisions are made, with trust and transparency at the center. As our Chief Executive Officer of Technology, Software, and Innovation, Alex Lintner, shared in the piece: “Our AI evolution is about broadening access and building trust. The goal isn’t just faster systems, but smarter and fairer financial decisions.” Learn how our partnership with AWS, our Ascend platform, and our new generation of AI agents are driving innovation in financial services. 🔗 Read the SiliconANGLE article: https://lnkd.in/g47Zc-tt #Experian #AI #Innovation #Cloud #DataAnalytics #FinancialInclusion #ExperianBoostFrom credit ratings to AI in the cloud: Experian's quiet reinvention - SiliconANGLEFrom credit ratings to AI in the cloud: Experian's quiet reinvention - SiliconANGLE
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Paul Gillin shared thisEverything you need to know about this week in enterprise computing, courtesy of Robert Hof of SiliconANGLE & theCUBE. This weekly report is always a great read. https://lnkd.in/edNME8uNFor better or worse, it's still full speed ahead for AI factories - SiliconANGLEFor better or worse, it's still full speed ahead for AI factories - SiliconANGLE
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Paul Gillin shared thisAs a professional writer, I’ve sought every opportunity to make the task easier. Twenty years ago, I purchased my first copy of Dragon NaturallySpeaking, the voice transcription software now owned by Nuance Communications, not Microsoft. It’s expensive, but worth every penny. Nothing, however, has approached the productivity-enhancing benefits of the suite of mostly free AI tools I now use. They’ve transformed my daily work. First is transcription. I spend a lot of time in interviews, which can be intense and sometimes exhausting affairs. Taking notes manually makes it difficult to think ahead to the next question or contextualize a conversation. Three products have simplified this task. Fathom (fathom.ai) sits in the background and captures the video and audio content of conversations on popular videoconferencing platforms. Within seconds after finishing a call, I have a full, time-stamped transcript. Fathom’s accuracy has improved noticeably in the three years I’ve been using it. While it still stumbles over heavily accented speech and proper nouns, those are manageable flaws. Fathom maintains an archive of the more than 600 interviews I have conducted with it over the past three years. I don't know how it gives away all this capacity and functionality, but I hope the developers never get wise to the value. There are plenty of other options in this space, and they’re all pretty good from my limited experience. For calls that block notetakers, such as most press briefings TechSmith’s SnagIt (techsmith.com/snagit) is an excellent screen recorder. It’s fast to set up and usually makes its recordings available within seconds. It’s also quick to export to MP4 format, which is where my third favorite tool comes in. Whisper (openai.com/index/whisper/) is OpenAI’s automatic speech recognition system that the company claims was trained on 680,000 hours of audio data. It produces a nearly perfect transcript. Unlike Google Docs Voice Typing and Microsoft Word Dictate, which struggle with proper nouns and mangle product names, Whisper handles even obscure technical terms with ease. Setting up whisper requires installing several other open-source packages; however, helpful video tutorials are available. Whisper also runs slowly on systems without a GPU, taking about 15 minutes to decode an hour-long conversation. It can struggle to distinguish between multiple speakers in a conversation, so manual cleanup is often needed. Still, the trade-offs are worth it for the accuracy of the transcript. These tools easily save me five hours a week. More importantly, they capture conversations exactly, nearly eliminating the risk of transcription error. Next, I’ll look at how generative AI has boosted my productivity by about 30%, and how I battle the urge to let it do too much.
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Paul Gillin shared thisWhy are vector databases suddenly all the rage? Kyt Dotson has a great explainer article on SiliconANGLE & theCUBE. Vector capabilities were pretty uninteresting until large language models went mainstream, but those features now align perfectly with generative AI's requirements. https://lnkd.in/eiGZ2tUSMemory for the machine: How vector databases power the next generation of AI assistants - SiliconANGLEMemory for the machine: How vector databases power the next generation of AI assistants - SiliconANGLE
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Paul Gillin posted thisWe had a great day of interviews at #SASInnovate. This is a technology-driven company whose people call things like they see them. In his opening keynote, SAS CTO Bryan Harris essentially said #GenerativeAI was over-hyped and hasn't delivered nearly what was promised. SAS is looking ahead to digital twins, massively orchestrated agents and quantum AI (really!) to deliver outsized returns. Rebecca M. Knight, Scott Hebner and I wrap up the high points here. https://lnkd.in/eSqfgCvc
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Paul Gillin liked thisPaul Gillin liked thisProud parent moment - congratulations to my daughter Rachel for graduating Magna Cum Laude with dual Psychology and Philosophy majors from Syracuse University 🍊 After a summer internship, she returns for a Master’s in Clinical Mental Health Counseling.
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Paul Gillin liked thisPaul Gillin liked thisI’ve Finally Made It: I’m Off the PR Lists I’m happy to announce that I’ve officially reached a new career milestone: I’ve been removed from most PR mailing lists. Unsubscribed. Forgotten. Released into the wild. No longer “circling back.” No longer “just bumping this to the top of your inbox.” Truly free. A sincere thank you to all the PR staffers who worked so hard to make this possible. Your dedication to taking me off these lists has not gone unnoticed. For the record: I’m not a journalist, I’m not a reporter, and I do not need 14 emails about funding rounds, product launches, or a client being “excited to announce” something. If I want information on your clients, I’ll ask for it — or, radical concept, I’ll find it myself. It’s a beautiful feeling waking up to fewer emails disguised as opportunities. Inbox zero? No. Inbox peace? Getting closer. #LinkedInPost #InboxZero #PR #EmailMarketing #Spam #Communications #MediaRelations #WorkLife #CareerMilestones #ProfessionalLife
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Paul Gillin liked thisPaul Gillin liked thisi made the front page of the paper without getting arrested.
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Paul Gillin liked thisPaul Gillin liked thisCongratulations Ali Ghodsi and the Databricks team on entering the Security space! proud to be a Lakehouse ecosystem partner along with the leaders in cyber security. #RSA2026 "Databricks’ new Open Security Lakehouse Ecosystem is a fast-growing group of leading security vendors and delivery partners, including Anvilogic, Arctic Wolf, Cribl, Obsidian Security, Okta, Palo Alto Networks, 1Password, Panther, Proofpoint, Rearc, Slack, TrendAI, Wiz (now part of Google Cloud), and Zscaler." https://lnkd.in/g56YScjFDatabricks Enters Security Market with Launch of Lakewatch: New Open, Agentic SIEMDatabricks Enters Security Market with Launch of Lakewatch: New Open, Agentic SIEM
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Paul Gillin liked thisLOVE all the media coverage we have been getting!! Thank you CNBC for including us in this feature on AI security.Paul Gillin liked thisOrganizations adopting AI are running into a new and uncomfortable reality: these systems don’t always behave the way we expect them to. In a recent interview with CNBC, our CISO, Alfredo Hickman, explains why securing AI is like trying to hit a moving target. As autonomous AI agents grow more complex, they become harder to fully understand, predict, and control. The result? Expanding attack surfaces, unpredictable behavior, and new pathways for data exposure. Thank you Barbara Booth for speaking with us about why the biggest risk agents present is not their autonomy, but the complexity of the access and permissions they are given without teams fully understanding the repercussions. https://lnkd.in/dRW-qtkU #AI #Innovation #Cybersecurity #CNBC #FutureOfWork #RiskManagement #TechLeadership
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Paul Gillin liked thisPaul Gillin liked thisWhen a layoff becomes a strategic turning point. In a year when many professionals have been forced to rethink what comes next, Business Insider featured my story about navigating a tech layoff and choosing a different path. After decades working across technology, marketing, and sales enablement, I chose to treat the layoff as a strategic inflection point rather than simply a setback. I stepped back and evaluated: • Financial readiness • Long-term sustainability • Personal priorities That reflection led to a deliberate decision to retire from corporate employment and build my next chapter in France. Professional identity doesn’t have to be static. Sometimes evolution means stepping away with intention. I’ve shared the article in the comments for anyone navigating their own transition.
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Paul Gillin liked thisPaul Gillin liked thisObsidian Security CEO, Hasan Imam among the industry's best minds in cyber security, keynoting the Menlo Ventures' Cyber Summit 2026 tomorrow! stay tuned for more insights coming from this. Event details at: https://lnkd.in/gBcR-5uY #ciso #cio #ceo #cybersecurity #saas #saassecurity #ai #aisecurity
Experience & Education
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SiliconANGLE & theCUBE
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Publications
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Social Marketing to the Business Customer
Wiley & Sons
B2B markets are fundamentally different from consumer markets. Decisions are made on value, not impulse. Buying cycles are complex, often with many stakeholders involved. Relationships and support are critical. Bet-the-business decisions demand discipline, knowledge, and lots of information.
This hands-on guide covers topics unique to this segment, including cost justification, prospecting and lead generation, matching tools to the sales funnel, building, B2B search engine optimization…B2B markets are fundamentally different from consumer markets. Decisions are made on value, not impulse. Buying cycles are complex, often with many stakeholders involved. Relationships and support are critical. Bet-the-business decisions demand discipline, knowledge, and lots of information.
This hands-on guide covers topics unique to this segment, including cost justification, prospecting and lead generation, matching tools to the sales funnel, building, B2B search engine optimization, social media monitoring, social media policy development, long-term client relationships, gaining stakeholder support, building a more transparent organization, and what's coming next.
Leverage the vast business-to-business potential of Facebook, LinkedIn, Twitter, and many other social media platforms today with Social Marketing to the Business Customer!Other authors -
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Secrets of Social Media Marketing
Quill Driver Books
See publicationSecrets of Social Media Marketing is a handbook for marketers and business owners to use in deciding how to employ the new social media for online marketing. Social media has quickly moved from the periphery of marketing into the forefront, but this is a new and quickly-evolving field and there are few established formulas for success. Building on the lessons set out in Gillin’s acclaimed and oft-reviewed The New Influencers: A Marketer’s Guide to the New Social Media, this book provides…
Secrets of Social Media Marketing is a handbook for marketers and business owners to use in deciding how to employ the new social media for online marketing. Social media has quickly moved from the periphery of marketing into the forefront, but this is a new and quickly-evolving field and there are few established formulas for success. Building on the lessons set out in Gillin’s acclaimed and oft-reviewed The New Influencers: A Marketer’s Guide to the New Social Media, this book provides practical advice on strategy, tools, and tactics. It is a hands-on manual that will educate marketers on how to extend their brands, generate leads, and engage customer communities using online tools.
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The New Influencers
Quill Driver Books
See publicationExploring how and why online forums such as Facebook, Twitter, and blogs have gained such popularity—and credibility—with consumers, this practical guide offers proven strategies for organizations to leverage these new internet-based social media outlets. The differences between traditional and new media are explored, as are simple ways business owners and marketers can use these new resources to communicate with their customers. Practical tips on gaining the attention of and interacting with…
Exploring how and why online forums such as Facebook, Twitter, and blogs have gained such popularity—and credibility—with consumers, this practical guide offers proven strategies for organizations to leverage these new internet-based social media outlets. The differences between traditional and new media are explored, as are simple ways business owners and marketers can use these new resources to communicate with their customers. Practical tips on gaining the attention of and interacting with influential bloggers, the pros and cons of creating a company blog, guerilla marketing on the internet, and restructuring marketing expectations are also discussed.
Projects
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Attack of the Customers
Customers don't suffer in silence anymore. Today they make their gripes public on the branded websites of the very businesses they attack.
Online customer attacks are growing dramatically, and victims no longer have the luxury of time to respond. An attack can go global in a matter of hours.
Attack of the Customers is a book that shows how social media can be used to destroy as well as to build. It provides actionable strategies to prepare for and prevent disaster from striking…Customers don't suffer in silence anymore. Today they make their gripes public on the branded websites of the very businesses they attack.
Online customer attacks are growing dramatically, and victims no longer have the luxury of time to respond. An attack can go global in a matter of hours.
Attack of the Customers is a book that shows how social media can be used to destroy as well as to build. It provides actionable strategies to prepare for and prevent disaster from striking your company. And it shows you how creative engagement can turn critics into raving fans.Other creators -
Organizations
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Society for New Communications Research
Senior Fellow & Board Member
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