Guillermo Guerra

From streamlining operations to creating hyper-personalized customer experiences, insurers are rethinking what’s possible with AI. But to lead the AI era, organizations must align their strategies with customer expectations and address internal challenges like technical debt and skills gaps. Our newest report provides an actionable roadmap for navigating this transformation. 📈 Ready to elevate your strategy? https://ibm.co/6044ByiYw

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One leading insurance broker faced fragmented data across 1300+ claim files. EXL’s Databricks implementation delivered:  • 70% lower latency  • Metadata-driven ingestion and transformation  • Better data availability and security Learn how modern data platforms drive real-time insights.

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Is your insurance organization trapped by legacy technology? You're not alone. Our new guide reveals how leading insurers achieved 60% reduction in system maintenance costs through strategic modernization. The path to agility starts with a single decision. Discover your transformation roadmap today. https://lnkd.in/g2wNZE6q #InsuranceTech #DigitalTransformation

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Jason Delimitros spent decades inside the operations and network strategy teams at major insurers. In his latest piece for Employee Benefit News, he shares what he saw on the inside — and why it’s not working. From narrow networks to step therapy, the system is optimized for the wrong things. Smarter design is possible but starts with rethinking what we’re optimizing for. Link to the piece in the comments:

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A Fortune 500 insurer faced a rising threat: synthetic voices in its contact center. By deploying Pindrop® Pulse alongside Pindrop® Passport, the company now detects 97% of deepfakes*— helping block fraud attempts before they reach customers and strengthening trust in the voice channel. Hear directly from the insurer’s leaders on why they chose Pindrop after a decade of partnership, and how Pulse is helping them stay ahead of AI-driven fraud. Read the full case study: https://bit.ly/3WbpyN4 #DeepfakeDetection #ContactCenterFraud #Insurance #AI *Pindrop Pulse deepfake detection rate in 2 month POC conducted by the insurer from Oct-Dec 2024

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Every insurer says they’re modernizing. Few can tell you when it will actually feel modern. Because somewhere between replacing legacy systems and onboarding new tools, the finish line keeps moving. The integrations don’t talk. The workflows don’t scale. The “quick wins” take another quarter. That’s the trap we see too often, speed without structure. The Fulcrum Digital Inc + Duck Creek Technologies partnership exists to fix exactly that. Not with another blueprint, but with an AI-powered, low-code foundation that helps insurers modernize without breaking what already works. If your roadmap has started to feel like a maze, maybe it’s time to take a different route. 👉 https://lnkd.in/dmfGx3Py #InsuranceTransformation #DuckCreek #FulcrumDigital #AgenticAI #InsuranceModernization

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A leading innovative insurer transformed their operations by switching to real-time data for decision-making and operational visibility using Neutrinos’ Intelligent Automation Platform. They unified data, automated processes, and reimagined how work gets done across the enterprise. The results speak for themselves. Curious how they did it? 🔗 Download the case study to find out: https://lnkd.in/g6C8ejAC #Neutrinos #InsuranceInnovation #BusinessObservability #ProcessAutomation #RealTimeDecisions #Insurtech #OperationalExcellence #Claims #Underwriting

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Why do teams invest in Adversarial Exposure Validation? 🔹 To prove security tools are working 🔹 To close the gap left by inconsistent testing 🔹 To back red and blue team efforts with real-world data Read the 2025 Gartner® Market Guide to understand how leading organizations justify and scale AEV, based on outcomes that matter. 📥 Download now: https://hubs.li/Q03m2tmQ0 #ExposureValidation #SecurityValidation #ExposureManagement #CyberResilience #PicusSecurity

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Insurance CMOs are under pressure to do more with less: optimize spending, prove ROI, and stay compliant. Traditional MMM isn’t enough anymore. With AI-powered MMM, insurers can finally answer: - Which channel truly drives conversions? - How should budgets shift in real time? - What’s the ROI of brand vs. performance campaigns? At MathCo, we’ve built an AI-driven MMM framework that helps insurers make every dollar count, every time. Our AI MMM solutions don’t just measure what happened; they predict what will happen and recommend what should happen next. Swipe to see how we’re helping insurance companies make smarter, data-driven marketing decisions that drive real business growth. Srilekha Kundu #MathCo #MMM #Insurance #AI #OwnYourIntelligence

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100% of technical backlogs cleared. 60% of manual processes are automated. 20% credit savings achieved. A leading global insurer partnered with Coforge to transform its enterprise data platform—optimizing Snowflake usage, streamlining data loads, and deploying proactive managed services for end-to-end delivery. Read this success story to learn how Coforge’s managed services delivered efficiency, cost savings, and a scalable data foundation for the future: https://lnkd.in/g_eCibVP #Insurance #DataEngineering #ManagedServices

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Want to see how Generative AI is transforming insurance? Our new whitepaper, The Insurers’ Generative AI Handbook, provides a practical roadmap for insurance leaders and professionals, covering: ✅ Key use cases driving operational efficiency and growth ✅ Strategies for implementing secure and compliant AI solutions ✅ Insights into future trends shaping the AI-driven insurance landscape https://hubs.ly/Q034wklq0 #GenerativeAI #InsuranceInnovation #AIinInsurance #Underwriting #InsuranceTech

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Everyone wants to feel like a priority—including your policyholders. Slow claim life cycles and poor communication can damage these valuable relationships and make insureds feel like they’re low on your priority list. Dive into this article for ideas you can implement to accelerate cycle times and help your policyholders feel seen and heard.

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New Equisoft research reveals a major opportunity for insurers: 🔺 34% of participating carriers say staff interactions are a CX strength—but also a bottleneck, due to manual steps in the process. illustrate GO is designed to solve that. It lets carriers modernize high-impact parts of the client journey without replacing the entire system. A better illustration process = less friction for clients and faster policy issuance for carriers. Learn how: https://hubs.li/Q03H9c0z0

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