Dmitri Ilkaev

Spokane County needed a smarter, more agile ERP system to meet the evolving needs of its 540,000 residents. Swipe through to see how Guidehouse and Workday helped the county smoothly transition from a legacy system to meet the future head-on: https://lnkd.in/ekiGNUXU

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If your MSSP ACO isn’t proactively preparing for 2025 eCQM reporting, you risk quality scores—and shared savings. Dive into our guide for step-by-step strategies, breaking down how to consolidate data from multiple EHRs, identify quality gaps, generate compliant QRDA-III & JSON files, and so much more. Learn what’s at stake and how to succeed with these six simple steps: https://okt.to/bjnAPs #eCQM #MSSP #ACOs #QualityReporting #ClinicalData

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Here's what surprised me most about successful RCM firms... They're incredibly strategic about which functions they offshore - and patient calls almost never make the cut. While offshoring data entry and payment posting can deliver major cost savings, patient calls create a completely different dynamic that most billing companies underestimate. **The Hidden Risk Most Companies Miss** When patients have billing questions, they're not just interacting with your company - they're forming opinions about the provider who hired you. Here's the domino effect I've seen play out: → Patient has frustrating call experience with offshore rep → Patient complains to their referring physician (not the practice) → Physician gets multiple similar complaints → Physician starts referring patients elsewhere For specialty practices dependent on referrals (orthopedics, radiology, anesthesia), this can devastate the business relationship you worked years to build. **The Communication Reality Check** Even with excellent offshore teams, medical billing calls involve complex terminology and cultural context that can create barriers: • Medical concepts are difficult to explain even without language differences • Regional healthcare norms vary significantly • Patient perception matters, whether we like it or not The research backs this up - onshore call centers consistently deliver higher service quality and cultural understanding in healthcare settings. **Strategic Alternatives That Actually Work** Instead of viewing this as all-or-nothing, consider: → **Hybrid approach:** Offshore back-office work, keep patient calls onshore → **Technology first:** Use patient portals and IVR systems for routine inquiries → **Selective strategy:** Reserve offshore for specific populations or non-sensitive communications **What This Really Means:** Patient calls are one of the few RCM functions where the relationship cost often outweighs the financial savings. The most successful billing companies I work with treat this as a strategic investment in quality and long-term partnerships. What's been your experience with offshore patient interactions? Have you seen this impact provider relationships? Read my Blog Post: https://lnkd.in/ggJHQjmx

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🚀 From Drupal 7 to 11 — without breaking a thing. Ricoh USA, Inc. partnered with OPTASY to modernize its Developer Program platform, used by ISVs across Ricoh, Lanier, and Savin ecosystems. Highlights: • Custom Migrate API pipeline (zero data loss) • Modern architecture: DI, PSR-4, PHPUnit • 40% performance boost + WCAG 2.1 AA compliance A smart upgrade built for sustainability and scale. Case study via The Drop Times: https://lnkd.in/g72Zf9S9 #Drupal #Migration #OpenSource #WebDev

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In a recent article featured in Becker's Healthcare, Carolyn Fallon and John Randzo from our Sunrise team discuss how leveraging a single platform for #RevenueCycleManagement (RCM) can lead to more efficient workflows, enhanced data integrity and reduced vendor dependencies. Discover how improvements in patient registration and scheduling can improve accuracy and streamline processes within your organization. Read the full article here: https://hubs.li/Q03fP4Hf0 #Healthcare #Innovation #DataIntegrity #Efficiency #BeckersHealthcare #RCM #SunriseEHR

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During EBSCO FOLIO implementations, a library will likely migrate to other EBSCO products at the same time. This is why our Implementation Project Managers are integral to the implementation process. Christine Story, EBSCO's Vice President of SaaS Implementations, discusses the structure of our global team in this video of our "Introducing Our EBSCO FOLIO Experts" video series, and how the team supports the various EBSCO products that integrate with FOLIO through migration. Watch the full video and learn more about the people powering your FOLIO journey: https://m.ebsco.is/uiooI. #EBSCOFOLIO #OpenSource #LibraryTechnology #LibraryInnovation

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Tomorrow, Russell Teague teams up with healthcare industry leaders Jeff Hatfield, Mel J. Tobias, MBA, PMP®, Phil Gansz and Timothy Freedman at the HIMSS Georgia Chapter/GHA symposium to discuss best practices for EHR implementations. The panel will discuss how a proper security strategy can turn potential disruptions into seamless transformations. #HealthcareInnovation #EHR #HealthcareSecurity

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ICYMI, our Senior Director of Continuous Improvement & Automation, John Hataway, was quoted alongside other RCM experts in a piece from Healthcare IT Today on the importance of automation. Read his thoughts and more insights in the full article: https://bit.ly/3G7zxih #HealthcareITToday #HealthcareNews #RCMAutomation #SavistaRCM

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A strong RFP sets the tone for a successful software project. 👉 This article covers how to write one that’s clear, focused, and more likely to bring in quality proposals, without overcomplicating the process: https://lnkd.in/d6xznfkT

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NexTurn is proud to be leading the migration of 350+ APIs from BizTalk to MuleSoft for one of the largest credit unions in the United States, modernizing their integration landscape for agility, scalability, and cloud-first performance. This large-scale transformation is replacing legacy, on-premises complexity with MuleSoft’s API-led architecture, enabling faster, smarter, and more resilient digital experiences for its members.   As part of this journey, NexTurn resolved a critical memory heap issue in the MuleSoft environment thereby enabling the client to continue delivering seamless online banking experience to its customers.   In parallel, an AI-led Proof of Concept (PoC) was launched, currently adopting MuleSoft Copilot to accelerate development and deployment phases. By integrating AI into the migration process, we are further enhancing developer productivity and bringing efficiency to future initiatives.   Beyond execution, what defines NexTurn is our role as a true partner: collaborating closely with clients, solving critical challenges, and building future-ready integration ecosystems.   If your enterprise is still navigating BizTalk’s limitations, NexTurn can help you reimagine integration with MuleSoft’s cloud-native, API-first approach. Learn more at https://nexturn.com.   #MuleSoft #BizTalk #AdvancedMigration #AI #CloudFirst #DigitalTransformation #NexTurn #Creditunion #UnitedStates

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"Aligning our cloud management practices with SaaS best practices gives us a real leg up with customers for managing change and ensuring that we’re responsive. We have a metric on our ability to find issues before our customers do, which is a big client satisfaction driver.” Our move to Microsoft Azure and all the technologies empowered by it are discussed in this HealthTech Magazine article featuring VP of Platform Engineering, Adam Robinson, and CTO, John Landy: https://hubs.li/Q03lNKv90

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In his latest article for Answers Media Network, HHAeXchange CEO Paul Joiner shares insights from our recent survey on how homecare leaders are addressing industry challenges: ✅ Compliance is now the # 1 business concern, with 70% of providers ranking it top of mind. ✅ Interest in operational technology is rising — scheduling and billing solutions top the list as agencies look to ease staff and resource strains. ✅ Data use remains an untapped opportunity — two-thirds of agencies aren’t leveraging the insights they already collect. Despite the pressures, one theme remains constant: providers are deeply committed to delivering compassionate, high-quality care. Read the full piece here: https://ow.ly/5b1R50WQwCI

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As a trusted #RCM partner, we’re committed to helping #clients address their key #revenue challenges. In this first of four short videos, hear from Ken Kubisty of Exact Sciences as he shares insights about our partnership. #AccessHealthcare #SmarterTechnologies #RevenueCycleManagement #HealthcareIT #HIT 

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⚡Customer spotlight: From workflow automations to compliance management, these top healthcare systems are building smarter operations with a purpose-built healthcare #CMMS:   🖱️ Northwell Health: Streamlined work orders using FSI's Flow automations - boosting operational data-capture and efficiency. 📞 Adventist HealthCare: Standardized processes and accelerated staff training through FSI's Premium Support offering for strategic advisory and CMMS admin assistance. 📊 Parkview Health: Enhanced compliance-supporting processes and data accuracy with FSI’s suite of solutions – from tracking compliance status with dashboards built to the standards of regulatory bodies to streamlining technician workflows with assets mapped on facility floor plans. 🔎 University Hospitals Authority & Trust: Leveraged FSI's CMMS to enhance inspection-readiness and operational decision-making through better data control and a shift to in-house facility maintenance.   Dive into each case study here: https://lnkd.in/d6swRTDb

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