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Brittany Hodak is an international keynote speaker and award-winning business leader…
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Brittany Hodak, CSP replied to a comment
4d
Md. Tanvir Hasan Exactly. Sometimes companies are so focused on adding “more experience” that they accidentally create more friction instead. Every touchpoint should answer the question: Is this actually helping the customer?
Brittany Hodak, CSP replied to a comment
5d
Jenny Wood Yes! And customers often feel friction long before a company notices it operationally. A confusing form, too many clicks, unclear instructions, unnecessary questions… individually they may seem small, but together they create exhaustion and hesitation.
Brittany Hodak, CSP replied to a comment
5d
Ajay Bansal Thank you for watching! If your only differentiator is price, you’ll always be stuck competing in a race to the bottom — and eventually someone else will come along willing to charge less.
Price absolutely matters in the decision-making process for many customers. But it’s rarely a sustainable differentiator on its own. Experience is what creates long-term loyalty instead of one-time transactions.
Experience & Education
Honors & Awards
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2014 Empact100 Honoree
United Nations
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United Nations/Empact 2014 "Most Disruptive Startup" Award
United Nations
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Young Female Entrepreneur of the Year
The Stevie Awards
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2013 Empact100 Honoree
United Nations
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Brava! CEO Award Winner
SmartCEO Magazine
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Top 30 Startups to Watch
Entrepreneur Magazine
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40 Under 40 List
Advertising Age
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30 Under 30 List
Billboard Magazine
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Guinness World Record Holder
Guinness World Records
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Inc. 35 Under 35 List
Inc. Magazine
Organizations
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National Speakers Association
Professional Member
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Young Entrepreneur Council
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- Present
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