Troubleshoot hiring integrations widget

Last updated: 1 year ago

If you're having issues with the Candidate Relationship Management (CRM) Connect, Recruiter System Connect (RSC), Apply Connect, or Premium Job Posting widget not rendering correctly in your CRM, Applicant Tracking System (ATS) or Job Distributor, first verify that you're using a supported internet browser.

While Safari is a supported internet browser for most features on LinkedIn, it isn't compatible with Recruiter System Connect, Apply Connect, or Premium Job Posting.

Important to know

You need to disable third-party (www.linkedin.com) cookie blocking or content blocking for any widgets to render in your browser, regardless of the browser you use.

Review your browser’s settings for third-party (www.linkedin.com) cookie blocking or content blocking. Please visit your browser’s support page for details on how to disable this feature.

Onboarding widget errors

 Error  Error message text  Next steps
Missing API key

Missing API key. Contact your ATS for further assistance. 

Domain validation failed for the API key.

Contact ATS or CRM for support
Missing referral header Referrer header is missing. Contact ATS or CRM for support
Unauthorized domain ATS or CRM domain is not authorized. Contact ATS or CRM for support
No integration context No integration context found by viewer's cap account. Contact LinkedIn support
No company ID found for viewer account No company id found for this account. Contact LinkedIn support
Integration context already claimed This account is linked to a company that already has an integration enabled. Contact LinkedIn support
Something went wrong An internal error happened while trying to update your integrations. Retry operation
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Profile widget errors

 Error  Error message text  Next steps
Incorrect contract types

This contract does not have the correct contract types.

Contact ATS or CRM for support
Contract mapping is incorrect This contract is mapped to a different integration context. Contact ATS or CRM for support
No candidate found No candidate is associated with the id provided. Contact ATS or CRM for support
Candidate sync in progress Candidate sync in progress. Retry operation
Too many requests Too many requests were made. Please try accessing again later. Retry operation
Contract is not onboarded This contract has not been properly onboarded for this application. Contact ATS for support
Missing seat permissions Missing seat permissions. Contact LinkedIn support
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