Our community team needed to scale. Questions were getting lost, and context switching pulled them away from the work that actually required their expertise. The future of community management isn't about replacing humans. It's about removing the friction of being human at scale. To solve this, the team built two AI agents to handle the logistics of routing and triaging threads. The systems use Claude through AI Gateway and run on Vercel Workflows for durable execution. In the first 23 days, the agents helped: • Triage 4,716 threads for context gathering • Revive 1 in 8 ghosted threads • Execute over 1,400 agent runs Every substantial answer still comes from the team. Without the repetitive parts of tracking and context gathering, they have more time for complex pair-debugging and relationship building. Read how they built it ↓ https://lnkd.in/ezUqQFKg
Vercel
Software Development
San Francisco, California 207,042 followers
The platform for the web and AI. Creators of AI SDK, Next.js, Turborepo, and v0.
About us
Vercel provides the developer tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. Customers like Under Armour, Nintendo, The Washington Post, and Zapier use Vercel to build dynamic user experiences on the web.
- Website
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https://vercel.com
External link for Vercel
- Industry
- Software Development
- Company size
- 501-1,000 employees
- Headquarters
- San Francisco, California
- Type
- Privately Held
- Founded
- 2015
- Specialties
- Next.js, Developer Velocity, Open Source, Developer Experience, React, and Web Development
Locations
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Primary
Get directions
San Francisco, California 94133, US
Employees at Vercel
Updates
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Most coding agents default to running generated code with full access to secrets, creating a major risk for data exfiltration. It's essential that developers are deliberate in defining and enforcing security boundaries. How we're thinking about this ↓ https://lnkd.in/ee-SEQgD
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Agentic commerce is moving from pilot to production. Join us next Monday, March 2, as leaders from Stripe, Elkjøp Nordic, Orium, and Vercel share what is driving ROI now and how to prioritize AI investments without adding complexity. https://lnkd.in/gfKPZCgT
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Vercel is honored to be Optimizely's Technology Partner of the Year. Together we give teams like The Minnesota Star Tribune and FLSmidth the infrastructure to deliver fast and personalized sites, with experimentation built in. Personalization doesn't need to come at the cost of performance. Explore the work → https://lnkd.in/gdcvsJNA
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WebStreams are a nice, ergonomic standard for streaming data. And they're fast too... right? Turns out: not always. On servers, we found they're up to 10x slower than Node.js streams. So we Ralph Wiggum'd WebStreams for the server, powered by Node internals ↓ https://lnkd.in/eUSpr2Y4
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Secure your agents and prevent data exfiltration with Vercel Sandbox. You can now control network traffic by configuring egress policies. https://lnkd.in/eJxC43MW
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Vercel Sandbox is GA. Execute agents in isolated Firecracker microVMs without exposing secrets. Built on the same infrastructure that powers 2.7M+ deployments per day. Secure by default. Scalable on demand. https://lnkd.in/gaJeP2vY
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Building is no longer the bottleneck. But that doesn't mean your agents are secure, reliable, or easy to audit and maintain in production. Vercel's self-driving infrastructure fixes this. https://lnkd.in/dzCwxS8H
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Sanity is now available on Vercel Marketplace. Connect your CMS in seconds and ship content-driven sites, apps, and agents with integrated billing and no setup overhead. https://lnkd.in/evHGs6af