Sendbird reposted this
Something fun is dropping tomorrow... 🤫 🎤 . . . . . . . . Follow delight.ai to be in the know 👀
Sendbird
Software Development
San Mateo, California 36,374 followers
The AI customer experience company — powering Delight.ai and the world’s #1 communication API platform.
About us
Sendbird is the AI customer experience company. We provide the infrastructure that powers delight.ai – the branded AI concierge, and the Sendbird Communication Suite, the world’s #1 communication API platform. Together, they enable brands to deepen connection and deliver personal, trusted, and unforgettable customer experiences. Trusted by 4,000+ leading brands—including DoorDash, Match Group, Noom, and Yahoo Sports—Sendbird powers over 7 billion conversations every month, offering exceptional reliability, security, and compliance that meet enterprise-level demands. Headquartered in California, Sendbird is backed by ICONIQ, SoftBank, Tiger Global, Y Combinator, and other reputable investors.
- Website
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https://sendbird.com
External link for Sendbird
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- San Mateo, California
- Type
- Privately Held
- Founded
- 2013
- Specialties
- AI agent, AI customer service, AI agent platform, SMS AI agent, Chat API, Chat SDK, Business Messaging, Communication Solutions, Customer Support Solutions, Communication Platform as a Service, Conversational AI, Cloud communication, Real-time Communication, Email AI agent, omnichannel, and proactive messaging
Locations
Employees at Sendbird
Updates
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Sendbird reposted this
Loyalty is an emotion before it's ever a metric. How do you build brand advocates, not just customers? Tribal fandom, not just loyalty programs? That's the question Ken Hughes has been answering for the world's biggest brands for 20 years. And it's exactly the question we're asking at Delight.ai. At Delight Spark 2026, Ken joins us as our headline keynote speaker to break down how brands build superfans, tribes of community and belonging, and lasting loyalty in the age of AI. Get your ticket (link in comments)
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Sendbird reposted this
Missed our AI Readiness webinar? Here's the one thing we want you to walk away with ↓ Or catch up on the full recording here: https://lnkd.in/gcPnkqqx
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Sendbird reposted this
The difference between launching your AI agent in 6 weeks vs. 9+ months? It's not the AI. It's your content. We asked enterprise CX teams four questions: → Is your content structured with clear headings and metadata? → Are policies documented consistently across all channels? → Do you have a single source of truth — or multiple conflicting versions? → How quickly can your content update when products or policies change? Content readiness is the silent killer of AI deployment timelines. We built Delight.ai to close that gap. But first, the honest audit has to happen. Ask yourself those four questions 👇 . Watch the on-demand webinar: https://lnkd.in/gcPnkqqx
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Sendbird reposted this
Hot take from Shoptalk: Vegas heat hits different when you're running a coconut stand. 🥥 Come say hi at booth 3070 at Shoptalk! The coconut's cold. Let's hydrate and connect. 🌴 #Shoptalk #Retail #ShoptalkUS
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Sendbird reposted this
What if your customers loved you the way Swifties love Taylor Swift? Not just satisfied. Not just retained. Coming back before you even launch the next thing and bringing everyone they know with them. We're bringing Ken Hughes, "The King of Customer Experience," to speak at Delight Spark 2026 on May 7 in San Francisco. Ken's book Taylormaking decodes how Swift built one of the most emotionally connected brands on the planet and what every business can learn from her playbook. This is exactly what we're building at delight.ai. An AI concierge that remembers every customer, personalizes from the first message, and creates the kind of experience where customers don't just come back, they bring others with them. At Spark, Ken will break down the Taylor Swift playbook for building fans and why the same principles power the next generation of AI-driven customer experience. Reserve your seat! https://delight.ai/spark
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Sendbird reposted this
Missed our AI Readiness 101 webinar last week? No worries. The full session is now available on demand. We covered: → How to assess where your CX org actually stands with AI → The gaps most teams don't see until it's too late → A practical framework to move from "interested in AI" to ready to deploy Whether you're evaluating AI agents for the first time or trying to build the internal case, this one's worth 30 minutes of your day. Watch it here: https://lnkd.in/gquZ6U6H
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Sendbird reposted this
7 weeks until Delight Spark - our flagship event for CX leaders who are done with AI hype and ready to build. Save your seat! https://delight.ai/spark
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See you at Shoptalk!
We're heading to Shoptalk! 🛍️ 🌴 Stop by booth #3070 to meet our team and experience firsthand how our AI concierge elevates every step of the shopping journey - from discovery to conversion. Here's a sneak peek of what we have in store: 🗓️ Dinners Tuesday & Wednesday nights (limited seats - DM us now) 🤖 See our AI concierge live in action 📚 AI Readiness Books 🧢 Swag that kicks AaaS 🥥 A surprise afternoon treat... If you're serious about the future of retail, you need to see what we're building. Come find us. #Shoptalk #RetailAI #AICommerce #ShoptalkUS
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Sendbird reposted this
Ready to assess your AI readiness? We built a free AI Readiness Assessment that scores your organization across 5 dimensions: → AI Strategy → Prioritized Use Cases → Infrastructure & Data → Workflows → Data Governance And if you want to go deeper, join us TODAY at 10am (PT) for a live webinar where we'll walk through what separates AI-ready organizations from the rest. 🔗 Links in comments.
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