delight.ai

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Loyalty is an emotion before it's ever a metric. How do you build brand advocates, not just customers? Tribal fandom, not just loyalty programs? That's the question Ken Hughes has been answering for the world's biggest brands for 20 years. And it's exactly the question we're asking at Delight.ai. At Delight Spark 2026, Ken joins us as our headline keynote speaker to break down how brands build superfans, tribes of community and belonging, and lasting loyalty in the age of AI. Get your ticket (link in comments)

Missed our AI Readiness webinar? Here's the one thing we want you to walk away with ↓ Or catch up on the full recording here: https://lnkd.in/gcPnkqqx

Last day of Shoptalk and this crew is STILL going strong 👏 3 days. Thousands of conversations. One very impressive coconut pyramid 🥥 Come meet out team at booth 3070! #Shoptalk2026 #delightai #ecommerce

Every sales leader has heard it: "Our customers love us." But love doesn't show up in your pipeline unless you've built something deeper than a good product and a fast response time. The best example of this isn't in any SaaS company's case study. It's Taylor Swift. She doesn't have customers. She has fans who spend thousands of dollars on a single tour, buy every album version, and recruit their friends without anyone paying them to. She built that by making every fan feel like the experience was made for them. Ken Hughes broke down exactly how she pulled it off in his book Taylormaking. It reads like a growth playbook disguised as a pop culture book: how Swift turned emotional connection into the kind of loyalty where your customers do your selling for you. We're building delight.ai on the same principle. An AI concierge that remembers every customer and personalizes from the first interaction. When customers feel known, they don't just renew, they advocate. And that's a fundamentally different growth model. Ken is headlining Delight Spark on May 7 in San Francisco with a session called "The Taylor Swift Playbook for Building Fans." If you care about retention, expansion, and customers who do your selling for you, be in the room. We'll also have customers on stage sharing sharing real learnings from their CX transformation journeys, A first look at new delight.ai features we're really excited about, cocktails, and networking. If you lead CX, CS, or operations and you're serious about turning your customer relationships into a competitive moat, this is the room to be in. 📍 San Francisco | 📅 May 7th Save your seat: https://lnkd.in/gucbAxtK

"Standing still is the fastest way to move backwards in a rapidly changing world." 🔥 That's Ken Hughes and he's our featured keynote at Delight Spark 2026. 🎤 Ken has challenged the biggest brands on the planet to rethink how they connect with their customers. His message? The brands that win aren't just keeping up, they're redefining what the experience looks like entirely. That's exactly the energy delight.ai is bringing to Spark. ⚡ AI isn't just changing how we serve customers. It's changing what they expect. Personalized. Instant. Remembered. Delighted. And if you're standing still while that shift happens... you already know how that ends. 🪦 Don't miss it! 📍 945 Market Street, San Francisco 📆 May 7, 2026 12:00-6:30pm Registration link and full agenda in the comments. Drop a 🙋 in the comments if you're coming and let's connect! https://lnkd.in/g_y35yeA

delight.ai at ShopTalk

delight.ai brought us to paradise at Shoptalk

delight.ai took us to paradise at Shoptalk

The difference between launching your AI agent in 6 weeks vs. 9+ months? It's not the AI. It's your content. We asked enterprise CX teams four questions: → Is your content structured with clear headings and metadata? → Are policies documented consistently across all channels? → Do you have a single source of truth — or multiple conflicting versions? → How quickly can your content update when products or policies change? Content readiness is the silent killer of AI deployment timelines. We built Delight.ai to close that gap. But first, the honest audit has to happen. Ask yourself those four questions 👇 . Watch the on-demand webinar: https://lnkd.in/gcPnkqqx