CX ASIA

🚀 𝗖𝗫 𝗔𝘀𝗶𝗮 𝗪𝗲𝗲𝗸 𝟮𝟬𝟮𝟱 𝗶𝘀 𝘀𝗲𝘁 𝘁𝗼 𝗿𝗲𝗱𝗲𝗳𝗶𝗻𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀! Join us as we explore "𝗧𝗵𝗲 𝗖𝗫 𝗜𝗺𝗽𝗲𝗿𝗮𝘁𝗶𝘃𝗲: 𝗣𝗿𝗼𝗳𝗶𝘁𝗮𝗯𝗹𝗲 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻, 𝗣𝘂𝗿𝗽𝗼𝘀𝗲𝗳𝘂𝗹 𝗖𝗼𝗻𝗻𝗲𝗰𝘁𝗶𝗼𝗻" – 𝗮 𝗱𝗲𝗲𝗽 𝗱𝗶𝘃𝗲 𝗶𝗻𝘁𝗼 𝘁𝗵𝗲 𝗳𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗖𝗫". 🔹 Key Focus Areas: ✅ Balancing AI integration with authentic customer engagement ✅ Optimizing costs while maintaining customer satisfaction ✅ Navigating personalization in the age of privacy 🎤 Featured Speakers: ✨ Sushmita Munshi – Chief Customer Officer, Chubb Life ✨ Vidya Sagar – General Manager, Phulay Bay, a Ritz-Carlton Reserve ✨ Katja Forbes – Head of Client Experience, Standard Chartered Bank 📅 17-20 June | One Farrer Hotel, Singapore 📖 Explore the agenda: https://bit.ly/4hJLsQP #CXAsiaWeek #CustomerExperience #AI #Innovation #Personalization #CXLeadership

✈️ What if your loyalty program worked seamlessly in 73 countries? No fragmentation. No friction. Just loyalty without borders. That’s exactly what Avolta is doing—transforming the travel experience across 5,100 outlets worldwide with a unified, data-powered rewards ecosystem. At CX Asia Week 2025, discover how: 🔁 Cross-border loyalty is redefining global CX 🧠 Data insights are fueling smarter, more relevant engagement 🌏 Personalisation is being scaled across cultures, countries, and expectations 💬 Is your loyalty strategy built to travel? 📥 Download the full agenda and learn from the brands who are already there → https://bit.ly/4hJLsQP ✈️ Tag a CX or loyalty pro who needs to see this. #LoyaltyPrograms #CXInnovation #OmnichannelExperience #GlobalCX #TravelExperience #CustomerEngagement #CXAsiaWeek #DataDrivenCX #CrossBorderLoyalty

💡 Customer data isn’t just a resource — it’s revenue. Brands that use data to personalise CX see an average 20% boost in bottomline growth. But here’s the catch: Most still struggle to turn raw data into real value. At CX Asia Week 2025, this masterclass will show you how to: 📈 Go beyond vanity metrics with actionable frameworks 🔗 Build a single source of truth across fragmented systems 💰 Monetise customer intelligence with real-world use cases from Asia’s top brands Led by Dr Bishoy Sawiris, Chief Data Officer, GB Corp 📥 Download the full agenda and future-proof your data strategy → https://bit.ly/4hJLsQP 🧠 Tag a fellow CX leader who needs to hear this. #CustomerExperience #DataStrategy #CDO #CustomerIntelligence #CXAsia #DigitalTransformation #CustomerData #Personalisation #CXLeadership #Delegates

🤖 Machines. Are. Buying. Yes—you read that right. Your next “customer” might not be human at all. From AI assistants to automated procurement bots, a new machine-to-machine economy is taking shape—and it’s already reshaping CX as we know it. At CX Asia Week 2025, we’re diving into: 🔹 The rise of custo-bots & automated buyers 🔹 7+ billion devices acting as customers 🔹 How YOU can adapt your CX to serve machines and humans Ignore this shift—and risk falling behind. 📥 Download the full agenda and explore the future of customer experience →https://bit.ly/4hJLsQP #FutureOfCX #AIinCX #MachineCustomers #CXStrategy #DigitalCommerce #CXAsiaWeek #Innovation #CustomerExperience #Delegates

🌏 Asia is not just adapting to the future of CX — it's defining it. With CX projected to surpass USD $7 billion by 2028, the region is setting the global benchmark for what modern customer experience should look like. At CX Asia Week 2025, discover how Asia’s most innovative leaders are: ✅ Shaping hyper-connected, digital-first experiences ✅ Scaling transformation through bold, customer-led growth ✅ Rewriting the playbook for consumer behaviour in 2025 💬 “Customer experience is no longer a support function — it’s a growth engine.” 📥 Ready to see what’s shaping CX in 2025? Download the full agenda → https://bit.ly/4hJLsQP #CXAsiaWeek #CustomerExperience #DigitalTransformation #CXLeaders #CustomerCentricity #AsiaCX #CXStrategy #CXAgenda #CXEvents #Delegates

📊 𝟯𝟴% 𝗼𝗳 𝗖𝗫 𝗹𝗲𝗮𝗱𝗲𝗿𝘀 𝘀𝗮𝘆 𝗹𝗮𝗰𝗸 𝗼𝗳 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗱𝗮𝘁𝗮 𝗮𝗰𝗰𝗲𝘀𝘀 𝗶𝘀 𝗵𝗼𝗹𝗱𝗶𝗻𝗴 𝗯𝗮𝗰𝗸 𝘁𝗵𝗲𝗶𝗿 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝗲𝗳𝗳𝗼𝗿𝘁𝘀. Another 35% cite siloed departments as a key blocker. But here’s the good news: Technology is the enabler to break these barriers. When systems are integrated, data becomes transparent—and CX teams can finally deliver seamless, connected experiences. Ready to see where your brand’s solutions can fill the gap? 📥 𝗗𝗼𝘄𝗻𝗹𝗼𝗮𝗱 𝘁𝗵𝗲 𝗳𝘂𝗹𝗹 𝗖𝗫 𝗔𝘀𝗶𝗮 𝗕𝗲𝗻𝗰𝗵𝗺𝗮𝗿𝗸𝗶𝗻𝗴 𝗥𝗲𝗽𝗼𝗿𝘁 𝟮𝟬𝟮𝟱 → https://bit.ly/4k4XHcl #CustomerExperience #CXLeadership #DigitalTransformation #CustomerData #CXStrategy #APACMarket #SponsorOpportunity

💡 𝗖𝗫 𝗹𝗲𝗮𝗱𝗲𝗿𝘀 𝗶𝗻 𝗔𝘀𝗶𝗮 𝗸𝗻𝗼𝘄 𝘁𝗵𝗲 𝘁𝗼𝗼𝗹𝘀 𝘁𝗵𝗲𝘆 𝗻𝗲𝗲𝗱 𝘁𝗼 𝘀𝘂𝗰𝗰𝗲𝗲𝗱. 𝗔𝗿𝗲 𝘆𝗼𝘂 𝗽𝗿𝗼𝘃𝗶𝗱𝗶𝗻𝗴 𝘁𝗵𝗲𝗺? This year’s Benchmarking Report shows what CX decision-makers are actively looking for: ✅ AI guidance ✅ Transparent, integrated systems ✅ Data-driven customer insights ✅ Tech advice & budget planning support Position your brand at the heart of their strategy. 📥 Download the report → https://bit.ly/4k4XHcl #CXAsia #CXStrategy #APACLeadership #CustomerRetention #Sponsorship #CXInnovation

💡 𝗖𝗫 𝗹𝗲𝗮𝗱𝗲𝗿𝘀 𝗶𝗻 𝗔𝘀𝗶𝗮 𝗸𝗻𝗼𝘄 𝘁𝗵𝗲 𝘁𝗼𝗼𝗹𝘀 𝘁𝗵𝗲𝘆 𝗻𝗲𝗲𝗱 𝘁𝗼 𝘀𝘂𝗰𝗰𝗲𝗲𝗱. 𝗔𝗿𝗲 𝘆𝗼𝘂 𝗽𝗿𝗼𝘃𝗶𝗱𝗶𝗻𝗴 𝘁𝗵𝗲𝗺? This year’s Benchmarking Report shows what CX decision-makers are actively looking for: ✅ AI guidance ✅ Transparent, integrated systems ✅ Data-driven customer insights ✅ Tech advice & budget planning support Position your brand at the heart of their strategy. 📥 Download the report → https://bit.ly/4k4XHcl #CXAsia #CXStrategy #APACLeadership #CustomerRetention #Sponsorship #CXInnovation

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🎯 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗮𝘁𝗶𝘀𝗳𝗮𝗰𝘁𝗶𝗼𝗻 𝘃𝘀. 𝗹𝗼𝘆𝗮𝗹𝘁𝘆: 𝗪𝗵𝗮𝘁’𝘀 𝘆𝗼𝘂𝗿 𝗽𝗿𝗶𝗼𝗿𝗶𝘁𝘆? Indonesia’s Tokopedia proves that focusing on customer satisfaction and loyalty can deliver far greater results than chasing vanity metrics like downloads or site visits. With priorities like improving customer satisfaction and increasing customer lifetime value, they’re setting a benchmark for CX excellence in Asia. 💡 𝗪𝗵𝗮𝘁’𝘀 𝘆𝗼𝘂𝗿 𝘁𝗼𝗽 𝗖𝗫 𝗽𝗿𝗶𝗼𝗿𝗶𝘁𝘆 𝗳𝗼𝗿 𝟮𝟬𝟮𝟱? 𝗦𝗵𝗮𝗿𝗲 𝘆𝗼𝘂𝗿 𝘁𝗵𝗼𝘂𝗴𝗵𝘁𝘀 𝗶𝗻 𝘁𝗵𝗲 𝗰𝗼𝗺𝗺𝗲𝗻𝘁𝘀! 📥 Download the full CX Asia Week Benchmarking Report to see how companies like Tokopedia are applying these strategies to drive results. Case studies inside! https://bit.ly/4k4XHcl #CXLeadership #CustomerSatisfaction #CXStrategy2025 #DownloadNow