CX ASIA’s Post

🚀 𝗖𝗫 𝗔𝘀𝗶𝗮 𝗪𝗲𝗲𝗸 𝟮𝟬𝟮𝟱 𝗶𝘀 𝘀𝗲𝘁 𝘁𝗼 𝗿𝗲𝗱𝗲𝗳𝗶𝗻𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀! Join us as we explore "𝗧𝗵𝗲 𝗖𝗫 𝗜𝗺𝗽𝗲𝗿𝗮𝘁𝗶𝘃𝗲: 𝗣𝗿𝗼𝗳𝗶𝘁𝗮𝗯𝗹𝗲 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻, 𝗣𝘂𝗿𝗽𝗼𝘀𝗲𝗳𝘂𝗹 𝗖𝗼𝗻𝗻𝗲𝗰𝘁𝗶𝗼𝗻" – 𝗮 𝗱𝗲𝗲𝗽 𝗱𝗶𝘃𝗲 𝗶𝗻𝘁𝗼 𝘁𝗵𝗲 𝗳𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗖𝗫". 🔹 Key Focus Areas: ✅ Balancing AI integration with authentic customer engagement ✅ Optimizing costs while maintaining customer satisfaction ✅ Navigating personalization in the age of privacy 🎤 Featured Speakers: ✨ Sushmita Munshi – Chief Customer Officer, Chubb Life ✨ Vidya Sagar – General Manager, Phulay Bay, a Ritz-Carlton Reserve ✨ Katja Forbes – Head of Client Experience, Standard Chartered Bank 📅 17-20 June | One Farrer Hotel, Singapore 📖 Explore the agenda: https://bit.ly/4hJLsQP #CXAsiaWeek #CustomerExperience #AI #Innovation #Personalization #CXLeadership