🤖 Machines. Are. Buying. Yes—you read that right. Your next “customer” might not be human at all. From AI assistants to automated procurement bots, a new machine-to-machine economy is taking shape—and it’s already reshaping CX as we know it. At CX Asia Week 2025, we’re diving into: 🔹 The rise of custo-bots & automated buyers 🔹 7+ billion devices acting as customers 🔹 How YOU can adapt your CX to serve machines and humans Ignore this shift—and risk falling behind. 📥 Download the full agenda and explore the future of customer experience →https://bit.ly/4hJLsQP #FutureOfCX #AIinCX #MachineCustomers #CXStrategy #DigitalCommerce #CXAsiaWeek #Innovation #CustomerExperience #Delegates
Award winning CX Leader, Senior Managing Director & Group Head for Customer Experience (CX) CIMB Group
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