Rohit Makhija

Ejaz Nazeer has been appointed as Chief Product Officer at TransUnion CIBIL Limited, marking a strategic leadership addition to the credit information company. In his new role, he will spearhead product strategy and innovation, driving data-driven solutions to enhance credit access and risk management across India’s financial ecosystem. This move reflects TransUnion CIBIL’s continued focus on strengthening its product portfolio to better serve banks, NBFCs, fintech companies, lenders, and consumers. With nearly three decades of experience, Ejaz brings deep expertise from leading organizations such as IndusInd Bank, where he served as Head – Retail Assets and Cards (RACC) and Cards Risk Head; Deutsche Bank as Head of Fraud Control and later Cards Risk Head; ABN AMRO Bank N.V. as Head – Debt Management (South); ICICI Bank as Head – Fraud Control (South); and ANZ earlier in his career. An alumnus of the University of Calcutta and SIMBI, Ejaz is well-positioned to strengthen TransUnion CIBIL’s product roadmap and drive innovation in credit intelligence solutions. #EjazNazeer #TransUnionCIBIL #LeadershipAppointment #cxolanes

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The Shift From IVR Automation to Agentic Voice Infrastructure For years, IVR was designed to reduce call center load. Press one for this. Press two for that. Route. Transfer. Wait. It optimized cost. It did not optimize outcomes. Today, BFSI in India handles billions of voice interactions every year across banking and insurance. A single mid-sized insurer can generate 10 to 50 million outbound calls annually. Large banks manage similar volumes across collections, onboarding and servicing. More than 60 percent of these interactions follow structured workflows. Yet most systems are still reactive. The shift we are witnessing is from automation to execution. Agentic voice infrastructure does not just route calls. It completes tasks. It can qualify a lead, collect missing KYC details, schedule a medical checkup, capture a promise to pay, update CRM status, trigger policy issuance or initiate a loan workflow. In real time. Speed matters. Contact within minutes can increase conversion probability dramatically. Scale matters. Twenty four hour availability changes outreach economics. Language matters. With more than 80 percent of Indians preferring regional languages, voice becomes the most inclusive interface. If even 20 percent of structured BFSI calls transition from IVR to agentic execution, enterprise operating models shift permanently. Cost per interaction drops. Revenue velocity improves. Data capture becomes automatic. IVR was about deflection. Agentic voice infrastructure is about completion. And completion is what drives growth. #VoiceAI #ConversationalAI #AgenticAI #BankingInnovation #InsurTech #FinancialServices #DigitalTransformation

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Dipu KV, Senior President, Bajaj Allianz General Insurance shared how they made life simple from a claim process Know More: https://bit.ly/4a9QJxW  #ETCXAnnual #CustomerExperience #CXLeadership #BusinessInnovation #DigitalTransformation #BrandStrategy

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OneAssist Consumer Solutions, a leading consumer assistance and protection platform, has announced the appointment of Abhishek Maheshwari as its new Chief Executive Officer (CEO), effective September 1. He will also join the company’s Board of Directors. In his new role, Maheshwari will oversee overall business strategy, P&L management, and expansion into new categories, untapped markets, and geographies. A key focus area will be accelerating the integration of artificial intelligence (AI) across the organisation — from enhancing customer experience to introducing AI-driven products and automating service delivery — with the goal of making OneAssist’s offerings faster, smarter, and more relevant to today’s consumers. Maheshwari brings with him over 20 years of leadership experience in scaling consumer-centric businesses in the technology, media, and education sectors. He previously served as Senior Advisor at Blackstone, CEO of Aakash Educational Services Limited, where he spearheaded digital transformation and growth, and as Country Head of The Walt Disney Company India, where he managed a diverse brand portfolio and drove transformative growth strategies. Commenting on his appointment, Maheshwari said: “OneAssist has pioneered and built a strong business since 2011, creating industry-defining capabilities. I am thrilled to lead the company into its next growth phase. With a strong foundation serving nearly 2 crore customers and robust partnerships with leading organisations, our focus will be on driving innovation and delivering more relevant, technology-driven solutions that bring convenience and peace of mind to millions of customers.” #TradeFlock #Leadership #CEOAnnouncement #BusinessGrowth #ConsumerSolutions #Innovation #AI #CustomerExperience #BusinessStrategy #OneAssist #ExecutiveLeadership #TechnologyDriven #CorporateLeadership #StartupLeadership #BusinessExpansion 

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As e-commerce platforms mature, leadership priorities evolve. Growth remains important, yet responsibility, accountability, and institutional strength increasingly define long-term success. The companies that endure are those that build governance alongside innovation. Flipkart ’s appointment of Jane Duke as Chief Ethics and Compliance Officer reflects this evolution. Her expertise across compliance, investigations, and risk management strengthens the organisation’s internal compass as it navigates greater scale and scrutiny. This leadership move reinforces ethical clarity across the group while supporting consistent execution across businesses. Governance at this level empowers teams, reduces uncertainty, and builds trust with external stakeholders. Flipkart’s leadership continues to demonstrate that building a future-ready ecommerce institution requires deliberate investment in values, systems, and people. This decision positions the company strongly for its next phase of growth and public engagement. #FlipkartLeadership #JaneDuke #EcommerceEvolution #CorporateGovernance #EthicalLeadership #IPOJourney https://lnkd.in/g8PpMx6B

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Rainy and wet weekend in Mumbai provided an opportunity to catch up with a CHRO of a company who wanted to meet up for some coaching discussions. The discussion centred around senior management not taking timely decisions thereby having an impact on the overall health of the company and working environment. This behaviour gets further pronounced if it’s a Promoter driven company. Timely decision-making is crucial for both corporate leaders and professionals, as it directly impacts an organization’s ability to remain competitive, agile, and effective in a fast-paced business environment. Acting promptly ensures that opportunities are seized, risks are mitigated swiftly, and momentum is maintained—key elements for lasting success and leadership credibility. Benefits of Timely Decision Making- • Seizing Opportunities: Acting at the right moment enables organizations to capture emerging markets, adapt products, or respond to client needs before competitors—creating a clear competitive advantage. • Mitigating Risks and Problems Early: Quick decisions help address challenges before they escalate, minimizing potential losses and disruption. • Boosting Productivity and Morale: Prompt resolutions reduce uncertainty for teams, minimize stress, and maintain organizational focus, resulting in improved morale and greater productivity. • Building Trust and Confidence: Consistently making timely decisions establishes leaders as competent and reliable, encouraging trust and buy-in from employees, clients, and stakeholders. • Driving Accountability: When decisions are made rapidly and transparently, a culture of accountability and ownership develops, motivating individuals and teams to perform at their best. Risks of Indecision or Delayed Action- • Lost Opportunities: Delays can lead to missed market windows, unexploited innovations, and surrendering ground to competitors. • Decreased Morale: Unresolved issues and indecision can erode staff confidence and motivation, sometimes resulting in talent attrition. • Reduced Organizational Performance: Projects may stall, resources go underutilized, and the company risks stagnation in a dynamic market. • Erosion of Trust: Employees lose trust in leaders who are perceived as hesitant or unable to make firm decisions, which can impact overall engagement and loyalty. Balance is the Key- While speed is vital, it shouldn’t come at the expense of thoughtful evaluation. Leaders must strike a balance—acting quickly enough to seize the moment but not so impulsively that decisions are careless or poorly informed. Developing processes for information gathering and collaborative input can help ensure timely yet robust choices. Finally- Timely decision making ;is a defining skill for corporate leaders and professionals. By mastering the art of making timely, well-considered decisions, leaders position their businesses—and themselves—at the forefront of innovation, resilience, and high performance.

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At #e4mScreenage 2025, Sudeep Kulkarni, Senior Vice President – Marketing (Brand & Digital), Alliance Insurance Brokers Pvt Ltd, shared insights on what’s next for mobile maturity in India. 📱 #Watch #MobileMarketing #DigitalTransformation #MobileFirst #MarketingInsights #BrandStrategy #AdTech #Innovation

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PayU, India's digital financial services provider, has appointed Shailesh Paul as the new chief executive officer (CEO) of Wibmo, Payu's PayTech division and a company in payments security and digital financial services. Shailesh is a seasoned leader who brings in over two decades of extensive experience in payments, consumer banking, and fintech across Asia Pacific, India and the Middle East. Prior to joining Wibmo, Shailesh spent over 18 years at Visa, most recently serving as Global Head of SMB Acceptance and previously as Head of Merchant Acquiring for India & South Asia. Read the full story here:👇 https://lnkd.in/d2WH3D3i #fintech #payments #leadership #ceo #management #startup #gurugram #indianstartupnews

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"Our ambition is to build an unparalleled payments platform that is a force multiplier of the digital economy in India.” Our CFO Arvind Agarwal spoke with The Economic Times about PayU’s strong financial turnaround in H1 FY26, achieving EBITDA breakeven alongside 20% YoY revenue growth, reaching $384 million. He also shared insights on the key pillars of PayU’s growth strategy, how the Mindgate acquisition strengthens PayU’s UPI capabilities, and the company’s roadmap to achieving full profitability by FY27. Read the complete story: https://lnkd.in/gMTFMc-4   #CFOInsights #PayU #Fintech #DigitalPayments #UPI #Credit 

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In a recent panel discussion with the India Insurtech Association, our MD & CEO, Mr. Parag Raja, shares key perspectives on driving AI-led transformation, highlighting the importance of leadership involvement, cultural shift and strong data foundations. #BhartiAXALife

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Amit Das, Director HR & CHRO, BCCL (The Times of India), shares his thoughts on how by humanising AI, media HR leaders can reinvent the future of work in his latest article in INMA . Read the article here: https://shorturl.at/JRt0P #LeadershipinAIAge #RedefiningLeadership #LeadershipTalks International News Media Association (INMA)

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