GCCs in 2025: Scaling Headcount, But Struggling with Headway
India’s 1,600+ GCCs are no longer just delivery engines, they’re expected to drive innovation, transformation, and AI-enabled growth. But here's the uncomfortable truth:
70% of GCC leaders say they’re under pressure to “do more” with fewer resources, rising expectations, and complex global alignment.
(Source: Everest Group 2025 GCC Pulse)
Having worked across the US, APAC, and now India, here’s what I’m observing on the ground:
The 3 Pain Points Nobody Likes to Talk About:
1. Capability ≠ Readiness
Teams are technically skilled, but not always business-ready. Many lack real exposure to the client context or the "why" behind what they build.
2. Leadership Layers Are Thin
There’s a shortage of enterprise-aligned, globally seasoned leaders who can influence beyond delivery and drive strategic conversations with HQ.
3. Infra and Ops Still Playing Catch-Up
AI, automation, cloud-first strategies, all promised, but legacy systems and siloed ops are slowing value realization.
What Needs to Change: My View/my observation/my experience
1. Embed “Outside-In” Thinking
GCCs need leaders who’ve seen scale and strategy, who’ve sat at global tables and understand the market, not just the metrics.
2. Shift from Role Filling to Role Reimagining
Instead of hiring more program managers, let’s build capability pods with design, infra, data, and domain in one integrated view.
3. Move from Efficiency to Experience
Infra and digital ops need to become proactive enablers, not reactive backbones. That means smarter automation, AI-led workflows, and self-healing systems.
The potential is enormous but we can’t keep solving tomorrow’s challenges with yesterday’s models.
India’s GCCs can absolutely lead from the front but it starts with rebuilding trust, rethinking org design, and empowering a new layer of leadership.
And that’s where I believe leaders like us, who’ve navigated complexity globally, can truly add value.
Would love to hear from others building or leading the next generation of GCCs what's your biggest challenge right now?
#GCC #DigitalTransformation #Leadership #ReturnToIndia #InfraLeadership #GenAI #FutureOfWork #IndiaGCC #GCCReset #GCCs2030 #Hyderabad
GCC Pulse™ nasscom ANSR Lalit Ahuja Achyut Menon "AK" Arindam Sen EY EY Technology Solutions Talentiser KPMG India Korn Ferry Vishnu BG Viswanathan K S Gopal A Iyer SHRM India Indian School of Business Vishwanadh Raju Zinnov Pari Natarajan Nilesh Thakker Pavan Kumar Bandaru Supriya Accenture in India
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