Abhinav Arora

Eishan Gupta took helm as Vice President – Carrier Relations at LMS, a trusted leader in business communication solutions empowering brands with seamless, cost-effective, and high-impact engagement tools. LMS enables enterprises through advanced A2P & P2A SMS, RCS, CPaaS, Email Services, WhatsApp API, multi-channel messaging, and AI-driven innovations including chatbots, video messaging, voice calls, and conversational AI, ensuring precision, security, and scalability across communication ecosystems. Before joining LMS, Eishan Gupta built a strong and progressive career across leading technology and telecom organizations. He spent over a decade at Tata Communications, where he held key leadership roles across voice and messaging services, driving carrier partnerships, operational excellence, and strategic growth. His professional journey began at Sify Technologies Limited., where he gained foundational exposure to data services and enterprise communications. Eishan holds an MBA from Symbiosis Institute of Management Studies and a Bachelor of Business Administration from Ansal Institute of Technology. His academic grounding, combined with extensive industry experience, has shaped his structured approach to leadership, stakeholder management, and large-scale carrier ecosystems. With this appointment, Eishan Gupta brings deep domain expertise, strategic clarity, and forward-looking leadership to strengthen LMS’s carrier relations and global connectivity framework, reinforcing the company’s mission to deliver intelligent, reliable, and future-ready communication solutions. #execpulse #EXECPULSE #Leadership #CorporateNews #CLevelMoves #BusinessUpdate #IndustryInsights

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Engineering Services Q1FY26 Results are on expected lines so far. Challenge in QoQ. YoY is mixed. Revenue $M, QoQ Growth, YoY Growth LTTS: 335, -2.9%, 13.6% HCLTech ERS: 603, 0.7%, 12.7% Tata Elxsi: 108, -2.2%, -2.9% Tata Technologies: 143, -2.1%, -5.1%

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#mmmindset A #team is often a reflection of its #leader. If the team is struggling, it is not just a #performance issue, it is a signal for the leader to pause and #reflect. What #guidance, #clarity or #support might be missing? #Strong leadership is not about pointing out gaps but about enabling the #team to #rise above them. When leaders take #ownership, teams #thrive. #TeamLeadership #TeamSuccess #TeamGrowth

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𝗜𝗺𝗮𝗴𝗶𝗻𝗲 𝘁𝗵𝗶𝘀 𝘀𝗶𝘁𝘂𝗮𝘁𝗶𝗼𝗻. It’s mid-season. Work is moving fine. Returns are coming in steadily. Everything looks under control. Then suddenly, one thing changes. A key team member 𝗳𝗮𝗹𝗹𝘀 𝘀𝗶𝗰𝗸. Another takes 𝗲𝗺𝗲𝗿𝗴𝗲𝗻𝗰𝘆 𝗹𝗲𝗮𝘃𝗲. A few returns take longer than expected. Nothing dramatic. But the rhythm breaks. Now here’s the interesting part. Industry surveys across US accounting firms show that 𝗻𝗲𝗮𝗿𝗹𝘆 𝟰 𝗼𝘂𝘁 𝗼𝗳 𝟭𝟬 𝗳𝗶𝗿𝗺𝘀 face delays not because of lack of work — but because they don’t have a 𝗯𝗮𝗰𝗸𝘂𝗽 𝗽𝗹𝗮𝗻 𝗳𝗼𝗿 𝗰𝗮𝗽𝗮𝗰𝗶𝘁𝘆 𝗴𝗮𝗽𝘀. Not a failure. Just reality. Most firms plan for workload. Very few plan for disruptions. So the firms that stay calm are not the ones with the biggest teams. They’re the ones who quietly ask one question early: “𝗜𝗳 𝘀𝗼𝗺𝗲𝘁𝗵𝗶𝗻𝗴 𝗰𝗵𝗮𝗻𝗴𝗲𝘀 𝘁𝗼𝗺𝗼𝗿𝗿𝗼𝘄, 𝘄𝗵𝗮𝘁’𝘀 𝗼𝘂𝗿 𝗣𝗹𝗮𝗻 𝗕?” That backup might be:  • extra review capacity  • pre-decided external support  • work that can be shifted without stress  • or simply knowing who can step in when needed The work doesn’t stop. The pressure doesn’t spike. Clients don’t feel the difference. A backup plan isn’t about expecting problems. It’s about staying steady when normal life happens. That mindset alone separates reactive firms from prepared ones. #HiteshPatel #LeadershipThinking #CPAFirms #BusinessContinuity #ProfessionalPlanning #SmartDecisions #TaxProfessionals TaxicMinds Pathey (Pat) Makwana Yash Panchal, EA

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The delivery app gig worker issue is not an exception. It’s a warning. What’s unfolding with delivery apps echoes what ITES went through years ago. * Extended hours. * Always-on expectations. * Productivity without sustainability. In ITES, governance came after burnout forced the conversation. The gig economy is moving even faster, and flexibility without structure shifts risk quietly to the worker. This isn’t about blame. Markets evolve faster than regulation. But the new job market needs guardrails: • Limits on extended working hours • Transparent incentives • Health and safety accountability ITES learned this the hard way. The gig economy doesn’t need to. Growth matters. Speed matters. But let’s remember- Sustainability matters more. #FutureOfWork #GigEconomy #ITES #WorkforceGovernance #Leadership

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I'm hearing and seeing a lot of conversations and posts from "seasoned pros" about where BPO is heading and for me, it feels less like uncertainty and more like evolution. 🌍 Offshore is the norm Not just for cost, but because talent and capability can be built anywhere 🤝 Human plus AI is the winning model Automation takes the repetitive grind, people take the judgement, empathy, and escalation 📈 Speed beats size Startups are making decisions enterprises used to take years to reach.Adaptability is the new "scale fast" 🌐 Time zones are fading Customers expect support when they need it, not when the office is open 💡 Trust is a differentiator Security, governance and compliance are now front-end considerations, not paperwork box-ticking exercise 🎯 People still matter most Tools change, markets shift but organisations that are investing in their people are setting the standard 2026 feels like the year we learn how to get the best out of people and technology working side by side and those who find that balance, will win 🏆

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Are you in Senior Management at a Large Organisation? Then AI is likely already on your agenda — so are you ready to activate its potential in your customer-facing operations? At PlatinumOne, we believed early that Voice Operations — from call centres to inside sales — would be the next frontier for disruption by Generative AI. After two years of focused R&D, we’re excited to launch our enterprise-grade Voice AI Suite — InsightLLM.ai Introducing 3 powerful products tailored for enterprise telecalling: Customer Intent Analytics – Know who’s ready to buy. Prioritise follow-ups with confidence. Agent Assist – Supercharge new joiners. Empower every rep with real-time intelligence. Voicebot – Automate repetitive calls while sounding truly human. Whether your teams are driving Sales or handling Customer Service, Insight LLM can transform performance across Productivity, Accuracy & Cost Efficiency. Ask yourself: Are your agents focusing on leads with high buying propensity? Can you detect and diffuse dissatisfaction before it escalates? Is every new hire onboarded and effective in under 2 weeks? If not — we’d love to show you how InsightLLM can help. And this is just the beginning. We’re open to co-creating Voice AI solutions specific to your business needs. Drop me a message if you’d like a personalised walkthrough or want to brainstorm on how AI can power your next phase of growth. #VoiceAI #GenerativeAI #InsightLLM #EnterpriseAI #AIinBusiness #CustomerExperience #SalesExcellence #CallCenterAI

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In this age of rapid technological change and dazzling innovations, it's easy to get lost in the 'what' and 'how' of building products. But a recent conversation reinforced to me that the 'who' — the customer — remains the absolute bedrock of everything truly successful. It’s not just about meeting a need; it’s about deeply understanding their world, pain points, and unspoken desires. This focus isn't a fluffy ideal; it's a strategic imperative. The entire development process transforms when a team genuinely puts the customer at the center. Solutions become more intuitive, adoption rates soar, and the impact is undeniable. It's the difference between a product that works and truly resonates. At Quest Global, I see this customer-centricity woven into the fabric of our engineering DNA, driving us to deliver solutions that don't just meet specs but genuinely solve real-world problems for our clients and their end-users. That's where the magic happens. #CustomerFocus #Innovation #EngineeringExcellence #ClientFirst #QuestGlobal #DeepUnderstanding

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The best BPO strategy is highly dependent on your context. What works for a fintech scaling fast in three languages is not what works for a retail brand navigating thin margins and high turnover. And neither of those strategies fits a healthcare org with HIPAA constraints and aging infrastructure. 𝗞𝗲𝘆 𝘃𝗮𝗿𝗶𝗮𝗯𝗹𝗲𝘀 𝘁𝗵𝗮𝘁 𝗰𝗵𝗮𝗻𝗴𝗲 𝘁𝗵𝗲 𝗲𝗾𝘂𝗮𝘁𝗶𝗼𝗻: 🔹 Industry regulations 🔹 Customer lifecycle complexity 🔹 Internal vendor management capacity 🔹 Labor mix (W2 vs. 1099 vs. EOR) 🔹 Required SLAs (by channel) 🔹 Degree of AI-readiness 🔹 Near-term vs. long-term cost pressures 🔹 This list gets pretty long, but you get the idea. 𝗬𝗼𝘂 𝗱𝗼𝗻’𝘁 𝗻𝗲𝗲𝗱 𝘁𝗼 𝗳𝗶𝗴𝘂𝗿𝗲 𝘁𝗵𝗶𝘀 𝗼𝘂𝘁 𝗮𝗹𝗼𝗻𝗲. I’ve helped clients across industries — healthcare, energy, retail, hospitality, finance, etc. — architect contact center strategies that: ✅ Reduce cost per contact — without cutting corners ✅ Boost NPS through specialization and coverage ✅ Enable continuous to-spec service quality across LATAM, APAC, and EMEA ✅ Maintain agility to scale or pivot without replatforming At Site Selection Group (https://bit.ly/43bQSz9), we have access to a vetted database of geographical insights. After 38 years in the contact center space, our network encompasses countless pre-vetted BPO providers across onshore, nearshore, and offshore regions. And our expertise in CX, outsourcing, and operational leadership enables us to match clients with the right-fit partners based on actual business constraints (not slide decks and RFPs). We can help you maximize the value of CX outsourcing. Check out my video on how: https://bit.ly/3ZgTTvD #Consulting #Outsourcing #BPO

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In today’s competitive talent landscape, offering the right employee benefits is key to attracting and retaining top performers. Abhishek B Kurdukar, Sales Director, Pluxee India , shares powerful insights on how startups can leverage tailored benefit solutions to build a motivated and loyal workforce. Read more: https://lnkd.in/g83QKv5R #Startups #TalentRetention #EmployeeBenefits #WorkplaceWellbeing #PluxeeIndia #EletsGov #FutureOfWork #Elets Elets Technomedia

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1099s are easy when the system is built right. In our day-to-day work, we don’t wait for January to think about 1099s. Here’s what we do instead: • Map 1099 eligibility at the vendor setup stage • Collect and validate W-9s upfront • Classify payments correctly throughout the year • Review books with a year-end compliance lens Because of this, 1099 season becomes a reporting exercise, not a cleanup job. If you’re unsure whether your books are truly 1099 ready, happy to share how we approach vendor mapping and reviews. #1099Season #USBookkeeping #AccountingProcess Konnect Books & Taxes- Virtual CFO & USA Tax Consultants

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