How to contact Dropbox Sign support
Updated Aug 12, 2026
In this article
Your support options depend on your plan and account type. Before you contact customer support, we recommend searching our help center for the answer to your question.
Note: As of March 7, 2025, the Dropbox Sign Paid Support Add-On has been discontinued. Existing customers on the Standard or Premium plans with this add-on will have access to its features until May 1, 2025.
Support options by plan and account type
| Free | Essentials | Standard | Premium | |
| Help Center | ✓ | ✓ | ✓ | ✓ |
| ✓‡ | ✓ | ✓ | ✓ |
‡ If you have a request related to the Template Gallery, please contact support-templates@dropbox.com.
Support hours and response times
All users can expect a response from email support within 1 working day, from Monday to Friday.
How to contact email support
1. Log in to app.sign.dropbox.com.
2. Click ? (question mark) in the top-right corner.
3. Select Contact Us from the dropdown menu.
4. Click Submit Request.
5. Click File a ticket.
6. Fill out the form and click Submit.
Alternatively, you can send an email to support@hellosign.com.
Dropbox corporate office address
Dropbox, Inc
1800 Owens Street
San Francisco, CA 94158, United States
Community answers
-
Posted by: ahm0999 900 days ago
1338
2
-
Posted by: Bruno19681 1051 days ago
2225
5
-
Posted by: JoshH_ 1069 days ago
2770
6
-
Posted by: Wendy8 1268 days ago
3231
4
-
Posted by: DBXCommunity 2731 days ago
52615
0
