CloudTalk

List activities attached to contacts.

Add an activity to an existing contact.

Updates the activity identified by activityId.

Deletes the activity identified by activityId.

List the agents (users) of a CloudTalk company account.

Get a single CloudTalk agent by ID.

Creates an agent.

Updates the agent identified by agentId.

Deletes the agent identified by agentId.

List blacklisted phone numbers.

Add a phone number to the blacklist.

Update a blacklisted phone number.

Remove a phone number from the blacklist.

Returns call history.

Get the full analytics record of one call, including timings, call-flow steps, agents, contacts and tags.

Download the WAV recording of a call as base64.

Permanently delete the recording of a call.

Place an outbound call from an agent to a phone number.

Push a CueCard with guidance to the agent handling a live call.

Returns the account’s campaigns.

Creates a campaign.

Update a core call campaign.

Deletes the campaign identified by id.

Returns contacts together with their phone numbers, email addresses and custom attributes.

Returns one contact in full — the contact record plus its phone numbers, email addresses, tags, custom attributes and ex…

Creates a contact.

Update an existing contact; only the fields you send are changed.

Deletes the contact identified by contactId.

List the custom attributes that can be set on contacts.

Assign contact tags to a contact.

Unassign contact tags from a contact.

Run up to 10 contact and activity create, update or delete commands in one request.

Returns the AI-generated summary of a completed call.

Returns the sentiment scored across a completed call as a whole — one of very negative, negative, neutral, `positi…

Get how long each participant spoke during a completed call.

Returns the topics detected in a completed call, each with a weight and the transcript spans it was drawn from.

Returns the transcript of a completed call as time-stamped segments, each attributed to a caller, together with the dete…

Returns the structured notes generated for a completed call — call details, action items, decisions made, open questions…

Returns a link to the call’s detail page in CloudTalk analytics.

Returns every country CloudTalk recognises, with the country_id values used by the contact endpoints.

Returns the company’s campaigns newest first, cursor-paginated.

Returns a single campaign with its full configuration.

Create a dialer campaign in the initializing state.

Partially updates the campaign’s configuration and/or moves it through its lifecycle.

Soft-delete a dialer campaign by setting its status to deleted.

Returns the campaign’s associations grouped by kind.

Replace the target tags, queue groups and agents of a dialer campaign in one call.

Returns the campaign’s disposition buttons as a plain array ordered by display_order, with each button’s name, colour…

Replaces the campaign’s whole disposition-button set — the buttons an agent picks from to close a call.

Lists the call tags the company can wire onto a campaign’s disposition buttons.

Get aggregated performance statistics for a dialer campaign, all-time or for a date range.

Returns the campaign’s members ordered by dialing eligibility (next_eligible_at, then id), cursor-paginated.

Returns, in order, the contacts the allocator would serve next — a read-only, NON-BINDING snapshot.

Returns one campaign membership row, enriched with the contact’s current tag names from Contacts.

Queues an asynchronous export of the campaign’s call history or survey responses as CSV or XLSX and returns immediately…

Polls an export job by its id.

Mints a fresh pre-signed S3 link for a completed export job and returns it in a JSON body together with the instant it e…

Returns the company’s call scripts newest first, cursor-paginated.

Returns one script by id, archived or not.

Creates a call script agents read while dialing.

Partial update — omitted fields stay untouched; updated_at is always bumped.

Archives the script — a soft delete, never a hard one.

Returns the company’s surveys newest first, cursor-paginated.

Returns one survey by id with its full ordered question set, archived or not.

Creates a survey agents fill after a call.

Updates the survey’s name and/or is_archived flag — nothing else is patchable here; questions change only through th…

Atomically replaces the survey’s entire question set — this is a replace, not a merge.

List the agent groups of a CloudTalk company account.

Adds an agent to a group.

Removes one agent from one group.

Get today’s live call and waiting-time statistics for every agent group.

Get the current CloudTalk connection’s unified credentials and identity.

List unified groups in a CloudTalk company account.

Get a unified CloudTalk group by ID.

List unified users in a CloudTalk company account.

Get a unified CloudTalk user by ID.

Returns one page of the company’s knowledge bases.

Creates a knowledge base from an address or from inline text.

Creates a knowledge base from one uploaded file.

Deletes the knowledge base.

List notes attached to contacts.

Add a note to an existing contact.

Updates the note identified by noteId.

Deletes the note identified by noteId.

Returns the phone numbers assigned to the account.

Updates the number identified by id.

Clear the routing settings of a phone number and mark it as free.

Send one SMS or MMS message from a CloudTalk number to one recipient.

Returns the contact tags defined in the account.

Creates a contact tag with the given name.

Renames the contact tag identified by id.

Deletes the contact tag identified by id.

Returns one page of the company’s voice agents.

Returns one voice agent of the company.

Creates a voice agent from the attributes object.

Replaces the voice agent with the attributes object.

Deletes the voice agent.

Links the knowledge base to the agent.

Unlinks the knowledge base from the agent; the knowledge base itself is kept.

Creates a new VoiceAgent call with specified parameters and properties.

Emergency stop for outbound VoiceAgent dialing.