ada CX

One billion conversations. Since the beginning of Ada, we've set out to make great customer service for everyone by empowering the teams who know customers best with powerful new AI capabilities. Today, we celebrate their success. Thank you to every customer who has trusted us to represent their brand. This one's yours!

Your customers don't hate AI. They hate being deflected. They hate feeling like a ticket to close, not a problem to solve. The good news? When you get it right, when you build around the customer experience, they notice. And they'll tell you. Watch the full conversation → https://lnkd.in/ezeipZCX

Toronto taking over Times Square. No big deal. We're proud to be part of #TorontoTechWeek! If you haven't locked in May 25–29 yet, now's the time. See you there. 🇨🇦

In 2025, Ada's AI agents started consistently outperforming human support teams - autonomously resolving 80% of inquiries at higher CSAT scores than the humans they work alongside. Bessemer Venture Partners just published a deep-dive on how we got here. It starts with a field experiment: before writing a line of code, our co-founders Mike Murchison and David Hariri spent months working as actual customer service agents inside seven companies. What they found shaped everything:  → The industry had normalized avoiding customer contact. At scale, support had become deflection. That wasn't going to hold. → Great agents weren't just answering questions — they were doing the work. That's the difference between shallow resolution and deep resolution. → Measurement was broken. Most enterprises couldn't separate AI performance from human performance, let alone connect CX outcomes to retention or lifetime value. Those insights live in everything Ada builds today. The companies that win won't just have the most AI investment — they'll have the infrastructure to make it measurable and repeatable. Read the full case study. Link in comments. 👇

The data is in, and it's not what most CX leaders expect. We surveyed 2,000 consumers and 500 enterprise AI and CX leaders across North America, Europe, and APAC. What we found challenges some of the most common assumptions about where AI in customer service is winning, and where it's quietly falling short. We're breaking it all down live this Thursday, March 26! Join us to get the full findings, hear from industry leaders, and walk away with a clear picture of where the gaps are and how to close them. Register in the comments ↓

Consumers aren't anti-AI. They're anti-bad customer service. And right now, 76% of them aren't getting the resolution they came for. We surveyed 2,500 consumers and CX leaders across three continents to find out why and what the leaders are doing differently. The Ada × NewtonX Agentic CX Report 2026 is out now. 👇 https://lnkd.in/eRht_Hie

55% of companies have no visibility into their AI agent's performance. That's a trust problem. On March 26th, Ada × NewtonX are releasing a global study of 2,500 consumers and CX leaders, covering what AI adoption really looks like today, and what it actually takes to earn consumer acceptance. Your customers know what they want. Come find out what that is. Register → https://lnkd.in/g5UMC7rE

When a customer contacts their bank, it's rarely casual. They're locked out. Their card is missing. Their payment is due tomorrow. AI in financial services can't be experimental — it has to execute with structure. Here are 5 high-impact workflows financial services are prioritizing 👇 https://lnkd.in/evAFK6rW

Manila, you brought the energy. ✨ Last week, we hosted Adaverse Manila — our global executive series on agentic CX — and the room did not disappoint. An unforgettable evening of bold conversation, genuine connection, and world-class hospitality. The discussion? Re-architecting CX for AI. Because the organizations winning in 2026 aren't just adopting AI — they're rebuilding around it. Thank you to everyone who joined us for this stop on the global tour. The momentum is real, and we're just getting started — New York, Atlanta, Sydney, London, and Amsterdam are still to come. Want an invite to the next one? Request an invitation by commenting below ↓

Ada is the official AI agent of Toronto Tech Week. 🤝 Heading to Toronto Tech Week on May 25–29? Our AI agent is live now on the Toronto Tech Week website - discover programming, get personalized recommendations, and access support 24/7. We're proud to support one of Canada's biggest tech events 🚀 Register now: https://lnkd.in/d27hhm3P