Your customers don't hate AI. They hate being deflected. They hate feeling like a ticket to close, not a problem to solve. The good news? When you get it right, when you build around the customer experience, they notice. And they'll tell you. Watch the full conversation → https://lnkd.in/ezeipZCX
TGR Ventures LTD•140 followers
1d100%! Dialing in the resolution rates via proper guidance and coaching are key! Reference data for your bots can make or break an experience.