Trust at scale doesn't happen by accident. Our CTO, Joel Hron, shares key lessons from our journey to one million CoCounsel users and explains why AI for legal, tax, and compliance must be purpose-built for trust from day one.
A few days ago, we shared that one million customers have used CoCounsel. Milestones are easy to celebrate. Earning trust at that scale is not. When professionals rely on AI for legal, tax, risk, and compliance work, accuracy is not optional. Accountability is not a feature. It is the standard. At one million users, AI is no longer a pilot. It is infrastructure. Trust does not emerge over time. It has to be engineered into the models, workflows, and the way systems are deployed from the start. That has been our focus from day one. If you are interested in how we think about building AI for high-stakes professional work, I shared more here: https://lnkd.in/gQErWqif